Smoke Shack

Review summary

1. C

   Christine

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waited today was top notch. He was informative, calm, cool and knowledgeable. He made it a great experience. I had the seitan and my boyfriend has the pulled pork. Both were amazing and cooked perfectly. Great work, team!
   

   Smoke ShackResponded on 1 December 2024

   Thank you Christine for the 5 stars! We just updated our menu and we're glad to hear you enjoyed the Seitan. We are also happy to hear the service you received was great.
   

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2. A

   Amy

   Chicago

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambiance on the outdoor patio with fire tables. A great casual date night spot!
   

   Smoke ShackResponded on 20 November 2024

   Hi Amy! Thanks so much for taking the time to let us know, we appreciate you!
   

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3. B

   Barry

   Portland

   8 reviews

   5.0

   8 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have done a lot of 'que and did not expect to find something this good in Milwaukee. Went for brunch and it gave me some items to try at home. Will go back on my next trip.
   

   Smoke ShackResponded on 5 November 2024

   Aw, thanks Barry! We very much appreciate your kind words - looking forward to having you back when you swing through Milwaukee again. Cheers!
   

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4. C

   Connie

   Denver

   16 reviews

   4.0

   16 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   An unexpected bonus to be offered a table outside on the heated, fire table patio on a cool fall night with college football on the screen. Reed offered great attentive service. Our table ordered various menu items but all agreed the pulled pork was the winner. A gem in MKE!
   

   Smoke ShackResponded on 29 October 2024

   Thank you for the great review, Connie! We're so glad you were able to enjoy our fire tables. We appreciate your feedback and look forward to seeing you again soon! The Smoke Shack Team
   

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5. L

   Lori

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on 25 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Great concept. Felt uncomfortable. Might be better if a regular.
   

   Smoke ShackResponded on 9 December 2024

   Hi Lori, we're sorry to hear about your disappointing experience. We aim to provide high-quality food and service, and it’s clear we missed the mark during your visit. We're specifically concerned that you felt uncomfortable while dining here, and would like the opportunity to follow up with you privately. Please contact us at 414-431-1119 ex. 2 and ask for a manager so we can talk about what we can do to improve. Your feedback is important to us, and I’ve shared it with our team to ensure we don't repeat this experience. Again, I’m truly sorry we missed the mark, and thank you for bringing this to our attention.
   

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6. R

   Richard

   Milwaukee

   3 reviews

   3.0

   3 reviews

   Dined on 21 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The staff were welcoming and helpful, but the food was sadly lacking. The brisket was lukewarm and soggy, with not much flavor. The links were likewise quite bland. The smoked jackfruit went the other way, with too much vinegar. I was expecting outstanding BBQ, and was pretty disappointed.
   

   Smoke ShackResponded on 24 September 2024

   Hi Richard. So sorry to hear we dropped the ball on your order - obviously, bland and soggy are not words we want associated with our BBQ and I'll be touching base with my kitchen team. I'd love to make this right if you'd be kind enough to email me (included in private response). Best, Rachael, GM
   

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7. J

   John

   VIP

   Chicago

   22 reviews

   3.0

   22 reviews

   Dined on 19 September 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The food was really mediocre. Granted we had an 8PM reservation on a Wed night, but our waiter didn't put in our food order and had to come back to take our order again. I had the sampler platter and split with someone in my group. There were no more ribs and we opted to get more brisket added. The brisket that was served one piece was almost entirely fat. All of the other meat was cold and really tasteless. The mac and cheese tasted bland and watery. The place was not crowded and in fact we were the last table in the place by the time we left. It was my son, daughter and a couple of their friends who are all students at Marquette and they had the same thoughts on the food. Overall it was a disappointing experience given that our first experience a couple of years ago was really fantastic. The food was really not that good.
   

   Smoke ShackResponded on 19 September 2024

   Hi John. I'm so sorry to hear that we dropped the ball on your visit here last night. I've shared all of your feedback with our kitchen team and your server Mike to diagnose where we went wrong and address the issues with the meats and mac. Obviously not what we're going for here in terms of value and flavor. We appreciate you taking the time to let us know - it's the only way we can improve. I very much hope you give us a us a chance to wow you and your family again. Rachael, General Manager
   

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8. C

   CAREY

   VIP

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined on 8 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   First time as this Third Ward BBQ restaurant. Loved the ambience of the bar and patio. We sat at the bar and enjoyed a pulled pork sandwich and brisket dinner meal. They offer a nice selection of locally-brewed beers and plenty of bourbon choices.
   

   Smoke ShackResponded on 17 September 2024

   Thanks for the kind words, Carey!
   

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9. TS

   TerrieS

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st time trying out Smoke Shack. Was able to get parking close by- bonus. Was greeted the second we walked in the door- cool vibes- awesome ambiance. Sat outside which was great- gorgeous evening! Smelled AMAZING- can’t beat a good smoked smell! Our waiter was super chill and personable. We ordered the sampler platter which I knew was going to be a lot of food- but since we had never been there- wanted to try as much as we could. They do a dry rub, so you can add your own sauce to switch it up. 4-5 different sauces which was fantastic. Cornbread: omg. I am NOT a cornbread fan… but I could have eaten the whole piece. Delish!! The sweet potato fries were probably the best I’ve ever had. Everything was incredible. We highly recommend and will definitely come back!
   

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   Smoke ShackResponded on 17 September 2024

   Hi Terrie! Wow, what a great review! Thanks for taking the time to let our team know how much you enjoyed everything - it means a lot to all of us (that smell is how we getcha, by the way) :). Looking forward to having you back for another amazing visit!
   

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10. M

    Mark

    Milwaukee

    5 reviews

    5.0

    5 reviews

    Dined on 24 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Reed was an amazing server. Food was fantastic good sized portions.
    

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