Smith & Wollensky - Wellesley

Review summary

1. M

   Mariah

   VIP

   Greater Boston

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   We love steakhouses but the food and drinks here were all pretty average. Nothing terrible but nothing exceptional either which for a $400 meal for 2, is disappointing.
   

   Smith & Wollensky - WellesleyResponded 1 day ago

   Hello Mariah, Thank you for your feedback. We're sorry to hear that our food and drinks didn't meet your expectations. We pride ourselves on our culinary offerings and it's disappointing to know that we fell short this time. We appreciate your honesty and will take your comments into consideration as we continually strive to improve our guests' experiences.
   

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2. D

   Delyn

   VIP

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Love this place-always great- service amazing, food is terrific. Request a table in the main dining area- the ambiance isn’t the same in the overflow space. JC and Marshall are the best waiters ever.
   

   Smith & Wollensky - WellesleyResponded 3 days ago

   Hey Delyn, we're over the moon to hear that you had such a great time with us! We're glad you enjoyed the ambiance in our main dining area. We appreciate your kind words and look forward to serving you again soon!
   

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3. D

   Dawn

   Greater Boston

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good but unnecessarily expensive, and despite our reservation (via Open Table) as a couple we were seated in the way back next to a family with screaming children. $450 (for the two of us) and wondering if we’ll return.
   

   Smith & Wollensky - WellesleyResponded 3 days ago

   Thank you for taking the time to share your feedback Dawn. We're sorry to hear about your experience with the seating arrangement. We understand how important it is to accommodate all guests comfortably, and we apologize if we fell short in this regard. We appreciate your comments and will certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope to have the opportunity to serve you again soon and provide a more comfortable and enjoyable dining experience.
   

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4. E

   Emily

   VIP

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Delicious food, however service was lacking. Took over an hour for the main course to be served, wajtress seemed to be mainly assigned to tables in the main dining room and forgot about us most of the time. Food itself also was very slow to come out. We just sat and sat without anyone coming to give us the bill or takeout containers. Also the table next to us wasn’t cleared even though the people had left over 30 mins ago. Odd impression for a fine dining establishment w these price points!
   

   Smith & Wollensky - WellesleyResponded 3 days ago

   Thanks for visiting us Emily. We're thrilled to hear that you enjoyed your meal. However, we're sorry to hear about the long wait time for your meal and the service issues you encountered. We strive to provide attentive service to all our guests and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the fine dining experience we're known for.
   

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5. m

   michael

   San Francisco

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Service was spotty. Long delay in getting drinks for half of the table. Had to ask multiple times for water. Had to reiterate/remind server of the order. Table wasn’t well kept. Expected much more given the bill was $600 for a family of 4.
   

   Smith & Wollensky - WellesleyResponded 3 days ago

   We apologize for falling short in providing your family with a flawless dining experience as we always aim to do. Hopefully you think of us in the future and join us so we can have another shot at giving your family a worthwhile experience.
   

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6. B

   Billy

   Baltimore

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience Had the Gorgonzola crusted filet - Perfection!!
   

   Smith & Wollensky - WellesleyResponded 6 days ago

   Happy to hear it Billy! Also great choice!
   

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7. D

   Deborah

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bar is the best if you want a fun vibe and you can’t go wrong with Tara and the other 2 bartenders! If you don’t feel like driving to Boston this is the best alternative in Metro West. The food is always excellent.
   

   Smith & Wollensky - WellesleyResponded 6 days ago

   Thank you kindly Deborah! We are truly lucky to have the staff that we have! Will be sure to pass on the kind words
   

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8. M

   Megan

   Greater Boston

   17 reviews

   3.0

   17 reviews

   Dined on 17 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We did not have a good dining experience at Smith and Wollensky … Our waiter was very, very helpful and pleasant but the food was awful. For the price that you pay to dine at this establishment we expected a lot more. I ordered the lamb chops and got two tiny raw lamb chops that were more fat than meat. My coworker got a lobster roll and when she bit into it , bit into a piece of frozen lobster. Our other coworker purchased the steak salad, which was an entire head of iceberg lettuce with a few pieces of meat - just a terrible dining experience. This was our annual business lunch and it was an embarrassment. 
   

   Smith & Wollensky - WellesleyResponded on 21 December 2024

   Firstly we would like to apologize for the lack luster dining experience you had the other day at lunch. The mission is to have a five star experience from the minute you make the reservation to the moment you leave. Efforts are already in the works to correct the mis-ques. You have our full commitment that upon your next visit it will not only be a five star experience but one you will remember for much more time to come. Thank you for the feed back Megan.
   

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9. R

   Roger

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful evening and meal in a relaxed atmosphere with excellent service.
   

   Smith & Wollensky - WellesleyResponded on 20 December 2024

   So glad to hear you enjoyed your visit Roger, see you again soon.
   

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10. MF

    MattF

    VIP

    Greater Boston

    16 reviews

    5.0

    16 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food. Nice ambiance. Missy is one of the best waiters on the planet!
    

    Smith & Wollensky - WellesleyResponded on 16 December 2024

    We are lucky to have her on our team Matt! Ill be sure to pass on your kind words, see you soon.
    

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