Shula's Steak House - Gainesville

Review summary

1. M

   Michael

   Tampa

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Did not meet expectations. Was expecting a fine dining restaurant and turned out to be a hotel experience. Located in the Hilton. No private entrance to Shula’s had to enter through hotel lobby, no valet, low light parking lot. Host greeted us showing us to table 3 other tables occupied at time. Lighting of dining area was bright not set for evening dining. Very limited wine list and server opened bottle and pour both glasses without allowing sampling. Ordered charcuterie tray for appetizers. The meets and cheeses appeared to have been prepared in advance, not fresh in appearance or taste. Our main course arrived and was good, but not fabulous. While dining our completed dishes were not removed, water was never refilled, server never poured additional glasses of wine. Upon leaving I noticed two tables not bussed which were not used while we dined and food scraps on floor.
   

   Shula's Steak House - GainesvilleResponded 3 days ago

   Good afternoon Michael, thank you for dining with us, our apologies for not meeting or exceeding your expectations. We strive to create an amazing experience for our guests. We will discuss this with our team. Thank you for your feedback.
   

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2. L

   Liz

   Orlando

   18 reviews

   5.0

   18 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was very good, from the shrimp caesar salad to the surf and turf. No complaints.
   

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   Shula's Steak House - GainesvilleResponded 3 days ago

   Thank you for dining with us Liz and for the AMAZING 5 stars! We look forward to you dining with us again!
   

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3. G

   Gayle

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food tasted as good as it looked. The ambiance was great.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Thank you, Gayle, for dining with us. We will certainly pass on your outstanding 5 STARS!
   

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4. M

   Meg

   Orlando

   1 review

   2.0

   1 review

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Took more than 45 mins to get salad, hour and a half for entrees. Server hardly ever checked in, drink refills were almost non-existent.ambiance was no different than any other hotel restaurant, other than the trophies at the front door nothing was reminiscent of football or said this is Shula’s. Food when it arrived was not well seasoned and half of it was cold.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Good day Meg, I'm sorry to hear that your experience was not amazing. We will discuss with our team to ensure proper steps are followed with every guest, every time. Additionally, we will spend time with Culinary, all steaks are to be properly seasoned.
   

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5. J

   Jeff

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Hadn't been to any Shula's in 20+ years, was excited to return as I've always had tremendous meals there. Not sure if this was due to the fact that this location is in a hotel vs. stand alone but was quite disappointed. Service was great, super nice people. But the food just wasn't what I remembered. Steak was mediocre, didn't have lobster tail available, scallops were dry and essentially uneatable. Even the fries were overcooked and dry. Was ready for the exceptional meal that I've enjoyed there many times in the past and left truly disappointed.
   

   Shula's Steak House - GainesvilleResponded on 1 December 2024

   Jeff, thanks for your return to Shula's. I'm sorry to hear about your culinary experience. We will discuss all commentary with our team to ensure recipes and formulas are followed. Again, we apologize that we did not meet your expectation.
   

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6. C

   Cam

   New Orleans

   1 review

   5.0

   1 review

   Dined on 7 October 2024

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food could’ve been seasoned better but the drinks phenomenal.
   

   Shula's Steak House - GainesvilleResponded on 22 October 2024

   Cam, thank you for dining with us and providing feedback. We will discuss our seasoning with the team. Thank you for the 5 stars! Look forward to seeing you again.
   

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7. S

   Sharon

   Orlando

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the customer service was top notch! Our waiter was prompt and fun.
   

   Shula's Steak House - GainesvilleResponded on 7 October 2024

   Thank you, Sharon, for dining with us! So happy you had a great time. Look forward to serving you again! Ben
   

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8. I

   Ingrid

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined on 15 September 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Steak overdone by a lot. Over one hour wait for our food. Understaffed.
   

   Shula's Steak House - GainesvilleResponded on 19 September 2024

   Good day Ingrid, thank you for dining with us. Our sincere apologies we did not meet your expectations. We strive to be exceptional and want every guest to have a great time every time. We will pass this along to our team that we can be better.
   

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9. B

   Becky

   Nashville

   1 review

   5.0

   1 review

   Dined on 13 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Atmosphere very nice….quiet setting. Kurt, our waiter was very attentive
   

   Shula's Steak House - GainesvilleResponded on 14 September 2024

   Becky, thank you so much for dining with us! We will pass along your note to Kurt! We love to hear great things about our servers.
   

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10. N

    Newton

    Mississippi

    2 reviews

    5.0

    2 reviews

    Dined on 24 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding service from complete staff and very pleasant experience
    

    Shula's Steak House - GainesvilleResponded on 27 August 2024

    Thank you for dining with us and the amazing 5 stars! Look forward to serving you again.
    

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