Serra Gaucha Brazilian Steakhouse

Review summary

1. S

   Sandra

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We arrived, on time, for our 7:15 reservation. We were not called back until nearly an hour later. And not until I went and asked (again) when we would be seated. I was then told “I’m sorry I didn’t know you were still here”. Unacceptable. Especially because I had already checked in with the hostess. Aside from our actual server, the experience was not good. Overpriced drinks, overcooked food, over booked restaurant. Our server, Justine, was spectacular. If it wasn’t for her we wouldn’t have enjoyed ourselves at all.
   

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2. M

   Marina

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overcrowded with reservations of 2 hour wait time, horrible.
   

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3. J

   Joseph

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible experience had reservations for 730 and when checked in was told we will get you seated as soon as possible waited an hour and 20 minutes never got seated so we left. Very disappointed why have reservations option if you arent going to follow the times
   

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4. B

   Brandon

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reservations were for 7:30, finally got seated at 8:58. Enough said.
   

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5. R

   Roxanne

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   We went for Valentine’s Day. They overbooked and when you got there no one told you that you would have to wait for 40 mins after your reservation time. They kept throwing random tables up to accommodate. Then there was open tables and no one was getting seated. The waitress never came back to us the whole dinner. We had to go to the bar ourselves twice to get drinks. Terrible service and terrible this even wasnt planned better.
   

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6. J

   Jeffrey

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Made dinner reservations for 2 @ 6:30pm. Only to get there and check in & find out it we had to wait for a table and not get sat until 7:40pm. The chefs walking around only paid attention to the large party, while passing up tables that were waiting to be served. While we were seated we heard the Manager state that they were SERIOUSLY overbooked and looking at a hour and a half wait to get a table. Will not be returning!
   

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7. J

   John

   VIP

   Phoenix

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Despite having a reservation, we had to wait 45 minutes. It was so busy, the service was lacking and the environment was very loud. The constant noise and poor service, contributed to the poor value rating provided. The cost was not worth the experience on the day we went.
   

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8. P

   Paul

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Different dining experience. First you go To the salad bar. The vegetables were crisp and delicious. Once you ready to start the parade of servers to Your table You flipped a card on the table from red to green. A wide variety of meats with varied seasoning was offered to you by continually circulating servers. All of the staff were very friendly and hard working. I would definitely recommend.
   

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9. J

   James

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, especially if you enjoy paying a set price for different types of meats. We went on Valentine's Day and the service was excellent. I will for sure eat there in the future.
   

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10. C

    Chris

    Phoenix

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    This place was nice. Food was good and meat was good. Then salad bar always seemed understocked on the popular items so if you wanted salmon you better keep getting up to check or miss out. Tables were tiny and felt even smaller since no server wanted to removes any of our used plates or empty glasses, empty bread basket. Had to flag someone down and tell them. Bit cuts of meat were awesome. All smaller ones like filet and tenderloin and small chicken pieces were overcooked. Tried the filet twice and both times medium well ur well done. Made me sad. Overall I would come back.
    

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