The Pool House at Pelham House Resort

Review summary

1. Y

   Yvonne

   VIP

   Greater Boston

   40 reviews

   5.0

   40 reviews

   Dined on 1 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food (way better than the roof top) Way better waitstaff …and way better cocktails!!
   

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2. A

   Ashley

   VIP

   Greater Boston

   17 reviews

   2.0

   17 reviews

   Dined on 28 August 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Sat and waited quite some time for someone to take our order. Drinks took forever. App was good.
   

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3. OT

   OpenTable Diner

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 11 August 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a lovely meal by the pool. The staff was very friendly. The food was delicious. Good size portions, and you can’t forget the amazing view looking out the ocean.
   

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4. s

   sue

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on 7 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and beautiful atmosphere with wonderful views of Nantucket Sound plus fire tables with live background music. The drinks were delecious and the food was excellent-try the lobster roll!
   

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5. C

   Cynthia

   VIP

   New Mexico

   2 reviews

   5.0

   2 reviews

   Dined on 1 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, ambience, food, music and staff were wonderful and we returned twice in the same week !
   

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6. OT

   OpenTable Diner

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on 18 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food fantastic, waitress fantastic, friendly, accommodating Thanks for a great evening
   

   The Pool House at Pelham House ResortResponded on 21 July 2024

   We are so happy to hear you had such a wonderful dining experience with us at the Poolhouse. We look forward to hopefully welcoming you back again soon for another memorable experience. Have a wonderful week!
   

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7. C

   Chubb

   Dallas

   1 review

   5.0

   1 review

   Dined on 18 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic dinner right on the water. Food was delicious, setting awesome and Sam, our server was outstanding! Live music by Ted was great! Would definitely recommend and hope to return soon!
   

   The Pool House at Pelham House ResortResponded on 21 July 2024

   We are ecstatic to hear you and your party had such a wonderful dining experience with us at the Poolside! We are over the moon to hear Sam took great care of you on this perfect summer night while being serenaded by Ted Wynman. We look forward to serving you again soon.
   

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8. S

   Sally

   Greater Boston

   8 reviews

   1.0

   8 reviews

   Dined on 3 July 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Went for birthday celebration. Food and service were terrible. Took approximately 45 minutes to get our food which consisted of a bowl of clam chowder, six oysters, and Caesar salad. Oysters without sauce//etc. Asked the server for the sauces. She said she’d bring them right back…. 45 minutes later no sauces. Oyster ice has melted all over the table. Salad was over tossed, very heavy with olives. Overwhelming. The person who ordered the chowder was later sick. Finally get to speak to a manager, no offer to cover the meal, they offered a gift certificate., that never materialized during our time at the restaurant.
   

   The Pool House at Pelham House ResortResponded on 4 July 2024

   Thank you for sharing your feedback regarding your recent visit. We're truly sorry to hear about the disappointing experience you had during your birthday celebration. Please accept our sincere apologies for the issues with the food quality, service, and the inconvenience caused by the missing sauces and delayed resolution. We understand how frustrating this must have been, and we appreciate you bringing these matters to our attention. We assure you that this does not reflect our usual standards, and we are taking your feedback seriously to make necessary improvements. Your experience should have been far more enjoyable and seamless. Please know that we have issued a full refund to your card and we truly hope to gain the chance to turn around this tainted experience in the future.
   

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9. DG

   DeniseG

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 1 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Not only was the food delicious (the tostones were literally amazing!) but the staff was friendly and timely and the music was just right for the atmosphere. We had a great night out poolside.
   

   The Pool House at Pelham House ResortResponded on 4 July 2024

   Thank you for such a wonderful review, Denise! We are so happy to hear you enjoyed your dinner reservation with us, especially the toastones! We hope you have a wonderful 4th of July and are able to visit us again sometime soon.
   

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10. OT

    OpenTable Diner

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on 1 July 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Awesome food and great vibes. Loved the live music.
    

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