Scott's Richmond

Review summary

1. d

   david

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alway great food and nice feel and services. Never disappoints
   

   Scott's RichmondResponded 1 day ago

   Dear David, Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy the food, ambiance, and service. It's always our goal to provide a memorable experience, and we're so glad to know we’ve been able to meet your expectations. We look forward to welcoming you back soon kind regards Cidalia Martins Reception Manager
   

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2. C

   Claudia

   London

   1 review

   1.0

   1 review

   Dined on 19 February 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   I took my mum to celebrate she just came out from hospital. She loves Jazz. When we arrived were taken upstairs and when we asked more than once about the jazz band we were told that we booked upstairs. And the band was downstairs. The truth is that I made a change last minute by phone, from 4 we became 2 and Hannah the lady who answered my call kindly explained that she didn’t have tables for 2 and we would get a place by the bar. I said I was taking my 75 years old mum so if we could get a table it would be great but I also said that my mum would adapt. Nobody warned me about the fact that we would not get a place were the jazz band would play. As upstairs was almost empty, I understand we had a communication issue. But I did book downstairs. And my mum was very disappointed.
   

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3. E

   Elaine

   London

   4 reviews

   5.0

   4 reviews

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food Lovely setting Fantastic service by Jean-Baptiste Thank you
   

   Scott's RichmondResponded 1 day ago

   Dear Elaine, Thank you for your kind words! We're delighted to hear that you enjoyed the food, setting, and the service provided by Jean-Baptiste. We’ll be sure to pass along your appreciation to him. It means a lot to us that you had a fantastic experience, and we look forward to welcoming you back soon! Best regards, Cidaliia Martins Reception Manager
   

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4. S

   Simon

   VIP

   London

   1 review

   3.0

   1 review

   Dined on 16 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Sunday night meant menu restrictions due to running out of items! What they did have though was tasty. Albeit my first and second choices were not available
   

   Scott's RichmondResponded 1 day ago

   Dear Simon Thank you for your feedback. I’m glad to hear that what you were able to try was tasty, though I apologize for the disappointment of not having your first and second choices available. We strive to ensure all menu items are in stock, especially on busy nights, and we’ll work on improving this for future visits. We appreciate your understanding and hope to offer you a wider selection next time you join us! Best regards, Cidalia Martins Reception Manager
   

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5. M

   Michael

   VIP

   London

   101 reviews

   4.0

   101 reviews

   Dined on 14 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food as always at Scott’s but the service was inattentive. We were introduced to “our waiter” at the start of the meal but this waiter seemed to lose interest throughout the service and eventually didn’t even bring us the bill (we had to ask someone else for that). We ordered the Valentine’s dessert even though it wasn’t on the menu. I asked the waiter who served the dish how someone who hadn’t been before was meant to know it was available. He explained that “technically it should have been explained to you by your waiter”. Needless to say, it hadn’t been. Unfortunately this experience matches our experiences on two previous occasions. I would have to agree with those who say that this is the poor cousin of the Mayfair restaurant. The food matches the main restaurant but the service and ambience don’t really live up.
   

   Scott's RichmondResponded 1 day ago

   Dear Michael, Thank you for sharing your experience with us. We’re thrilled to hear you enjoyed the food, but I sincerely apologize for the inattentive service you received. It’s disappointing to hear that your waiter didn’t provide the level of attention we aim for, especially regarding the Valentine’s dessert and the handling of the bill. I will be addressing this with the team to ensure better communication and service in the future. We also appreciate your feedback about the ambiance and service, and we’re committed to improving both. We hope to welcome you back soon for a flawless experience. warm regards, Cidalia Martins Reception Manager
   

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6. J

   Jessica

   London

   1 review

   4.0

   1 review

   Dined on 14 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and staff incredible. They did sit us right in between two couples really close to each other (even though there was loads of free tables). But the food was out of this world
   

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   Scott's RichmondResponded 1 day ago

   Dear Jessica Thank you for your wonderful feedback! We’re thrilled to hear that you loved the food and the service. We also appreciate your comments regarding the seating arrangement, and I apologize for any discomfort it may have caused. We always aim to provide a comfortable and enjoyable dining experience, and your feedback will help us ensure better seating arrangements in the future. We hope to welcome you back soon for another amazing meal! Best regards, Cidalia Martins Reception Manager
   

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7. J

   Jp

   London

   5 reviews

   5.0

   5 reviews

   Dined on 13 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Octopus starter is delicious, artichoke starter as well
   

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   Scott's RichmondResponded on 18 February 2025

   Dear JP Thank you for taking your time to leave us a 5 star review following your recent visit at Scott's Richmond. We are delighted to see that you enjoyed your experience and we hope to welcome you back in the future. Kind Regards Cidalia Martins Reception Manager
   

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8. G

   Gesa

   London

   3 reviews

   5.0

   3 reviews

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous location on the river, fresh delicious food
   

   Scott's RichmondResponded 2 days ago

   Dear Gesa Thank you for taking your time to leave us a 5 star review following your recent visit at Scott's Richmond. We are delighted to see that you enjoyed your experience and we hope to welcome you back in the future. Kind Regards Cidalia Martins Reception Manager
   

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9. L

   Lucinda

   London

   2 reviews

   5.0

   2 reviews

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A beautiful venue with lovely river views. Great food & friendly service
   

   Scott's RichmondResponded on 18 February 2025

   Dear Lucinda We’re so grateful that you took the time to leave us such a lovely feedback. I very much look forward to sharing your lovely review with the team who will be very proud. We hope to welcome you back to Scott's Richmond in the future. Kind regards, Cidalia Martins Reception Manager
   

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10. D

    Duncan

    VIP

    London

    3 reviews

    4.0

    3 reviews

    Dined on 7 February 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    Service and food offering cannot be compared to the Mayfair restaurant- this place is very ordinary and lacks the service !
    

    Scott's RichmondResponded on 11 February 2025

    Dear Duncan, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially in comparison to our Mayfair location. We always strive to provide great food and service, and we will certainly take your comments into consideration to improve. We appreciate you sharing your thoughts and hope to have the chance to welcome you back for a better experience. kind regards Cidalia Martins Reception Manager
    

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