Sapphire Creek Winery & Gardens

Review summary

1. P

   Peter

   Cleveland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our server was nice and attentive. Steak frite and chicken Madeira was perfect. Nice holiday atmosphere. We really enjoyed our time there.
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Peter, thank you so much for your great review! Kayla is wonderful and we are glad you think so too!! We look forward to having you back for another unforgettable night :) Kind Regards, Cheyenne General Manager
   

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2. d

   duane

   Cleveland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food service and atmosphere were first class. We will return.
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Duane, thank you for your great review! We are so glad you had a great time and we are excited to see you again, hopefully soon!! Kind Regards, Cheyenne General Manager
   

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3. R

   Roberta

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The ambience was exceptional. The staff was pleasant,however service was an embarrassment.. our server was new. This does not excuse lack of knowledge about the menu,house specials or even making sure that the table has spoons for the soup ordered. Please,management before putting a server on the floor,train them in the kitchen and front before servicing your customers. As far as the food, the chef must have been sick and not in the kitchen. The bread was obviously not fresh. I couldn’t even choke it down. Find a new supplier or use your day old bakery in a bread pudding or croutons, do not attempt to serve it again the next day. This was unacceptable. The compounded butters were over seasoned and sloppily presented. No other butter was offered.. our table water was not iced and lukewarm. The main courses, were beyond help. All four of our table were subpar. My fettuttine was mush,the shrimp was placed on the side of the plate instead of incorporated into the sauce and both the shrimp and lobster were rubbery,overcooked, truly embarrassing and cold. Short ribs were tough cold and over seasoned. The veggies also overcooked. Presentation was sloppy. Actually it showed lack of interest in the food itself.We were afraid to try dessert , would coffee come with a spoon and unspoiled cream? Management better look at the kitchen staff as it was embarrassing to see this level of poor product making it out to the table to begin with. I was trying different venues for a large function i am putting together. I had high hopes for this establishment from prior reviews, but unless the kitchen and management get their act together, this is not a place for your guests to experience, especially a once in a lifetime event All in all, a total failure on everyone. Just sad
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Roberta, thank you again for taking the time to speak with me further regarding your experience - we look forward to seeing you again, hopefully soon! Kind Regards, Cheyenne General Manager 440-543-7777
   

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4. J

   Jessica

   Cleveland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at Sapphire Creek and we will definitely be coming back! The food was delicious, specifically the lobster gnocchi! Our server told us she was new, actually we were her first table ever, but she did a great job! The atmosphere was cozy and the decorations were beautiful! We are so glad we chose sapphire creek for dinner!
   

   Sapphire Creek Winery & GardensResponded 1 day ago

   Jessica, thank you for your kind review! We are glad you had such a great time, the patio is the perfect winter wonderland vibe! I will be sure to pass along the kind words to Maddie :) Kind Regards, Cheyenne General Manager
   

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5. H

   Harry

   VIP

   Cleveland

   16 reviews

   3.0

   16 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   The food and service were great. The atmosphere was loud and obnoxious, our table was wobbly and shabby looking. The bar was slow, but our server was very attentive and apologetic.
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   Harry, thank you for taking the time and leaving a review! We appreciate the feedback and are so sorry we were not able to fix the table before you sat down. Nicole is a great part of the team; we are glad she was able to make up for part of your experience. We will be doing some renovations in the next few weeks and hope you get the chance to come back to check it out! Kind Regards, Cheyenne General Manager
   

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6. C

   Carla

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal and loved the atmosphere! Our waitress MJ was wonderful!
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   Carla, thank you so much for your rave review!! MJ is truly a staple at Sapphire Creek, we are so happy to hear that you think so too! We look forward to seeing you again Kind Regards, Cheyenne General Manager
   

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7. M

   Mary

   VIP

   Cleveland

   19 reviews

   4.0

   19 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great staff, good food, beautifully decorated for Xmas, fun! A bit loud .
   

   Sapphire Creek Winery & GardensResponded 4 days ago

   Mary, thank you for your kind review! The holiday decor looks so great this year at Sapphire, we are glad you think so too :) We are doing some renovations beginning the new year in hopes to dampen some of the noise, we hope to see you again to check it out! Kind Regards, Cheyenne General Manager
   

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8. A

   Ashley

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was my 3rd time here this year! Came to Celebrate my Aunt’s 60th birthday. It was her first time and she and my family loved it. Sapphire did a great job accommodating my large family of 16. The service and food/mimosa did NOT disappoint, definitely worth the value! See you for Mother’s Day 2025! Thank you Sapphire Creek and Staff!
   

   Sapphire Creek Winery & GardensResponded 5 days ago

   Ashley, thank you so much for taking the time to leave a review! We love celebrations and are so pleased to hear everyone enjoyed their experience :) If there is anything we can do to improve for next time please feel free to reach out - we look forward to seeing you again!! Kind Regards, Cheyenne General Manager 440-543-777
   

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9. M

   Michael

   VIP

   Cleveland

   19 reviews

   5.0

   19 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was well prepared and served promptly Restaurant was bright and nicely decorated for Christmas holiday Waitress was friendly and efficient
   

   Sapphire Creek Winery & GardensResponded 5 days ago

   Michael, thank you for leaving a great review! We appreciate the kind words and will be sure to relay this to our team :) If there is anything we can improve on for next time please feel free to reach out at your convenience to speak further Kind Regards, Cheyenne General Manager 440-543-7777
   

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10. L

    Lindsey

    Cleveland

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience and top notch service from Bianca
    

    Sapphire Creek Winery & GardensResponded 5 days ago

    Lindsey, thank you so much for the rave review! Bianca is the best, we are glad you think so too :) We look forward to seeing you again Kind Regards, Cheyenne General Manager
    

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