Santino

Review summary

1. S

   Stephanie

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We went to the restaurant on 24/12/24 and were sat upstairs in their function suite. The atmosphere in the room was poor as few diners. were delivered together and were ok . When it came to mains 2 pizzas were delivered but the bases were under cooked . The 2 other mains did not arrive for another 5 minutes. These were also disappointing chicken wrapped in Parma ham was dry and over cooked and lasagna was a little cold.
   

   SantinoResponded 2 days ago

   Hi Stephanie, our restaurant was fully booked so we took the decision to seat diners upstairs. We went through the table plan for the day to ensure that there were always enough diners to create a good atmosphere, as management saw this as a potential complaint. Unfortunately, due to a table not showing up and one being 30 minutes late, our function room was quieter than we would've hoped at the moment of your visit. As for the quality of your food, we apologise for the wait in between the food arriving and the other issues. If you had raised this problem to your server they would have happily had your food remade to our usual standards. We hope that you give us another chance, and that the food would be to your satisfaction. Regards, the team at Santino
   

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2. N

   Natalie

   Ayrshire

   1 review

   3.0

   1 review

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Steaks weren't cooked to medium, were well done and way too salty. Portion of roasted veg smelt and looked off. Focaccia bread again way too salty and dry. Carbonara was delicious as was the pornstar martinis. No one came to ask how meal was. We did complain and were compensated.
   

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3. r

   rona

   Ayrshire

   2 reviews

   4.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a lovely afternoon here. The food was good and the ambience pleasant. We found the service to be perfect and at no point did we feel rushed or had to wait too long. Staff really friendly and welcoming. We will be back.
   

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4. A

   ALLISON

   Ayrshire

   1 review

   4.0

   1 review

   Dined on 20 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was good, very pleasant waiting staff. Chicken burger was lovely, my colleagues x 3 all had macaroni cheese & it was a tad tasteless unfortunately. This was passed onto staff, apologies were made but no £ off the bill. Cheesecake lovely, creme brulee very small but nice.
   

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5. C

   Caroline

   Ayrshire

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Booked for 8 people. Service was good, some people may think service was slow but it was perfect for us, gave us time to enjoy our meal and chat between courses. There are no prices on menu which is not ideal . Food was delicious and good portion size. As a group we agreed that a few tweaks would make it perfect, e.g scoop of ice cream with the cheesecake, cream with the doughballs, a dip with some of the starters . But we all enjoyed the food, the atmosphere and the service. We spent around 3 and 1/2 hours in there having our meal, there was no hurry for our table. Will definitely return
   

   SantinoResponded on 16 December 2024

   Hi Caroline, all of our menus have prices, they are the red numbers after the dish. We have had a few questions about this so we will try and make it clearer in our next menu update. As for sauces and cream/ice cream, all of our servers would be more than happy to add this onto the dish for you! Again, with the next menu update we will make this a clear option to add a scoop of ice cream etc. Thank you very much for your kind words and we will take all of your advice on board for our next menu. Hope to see you soon! The team at Santino
   

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6. A

   Anne

   Ayrshire

   7 reviews

   5.0

   7 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff are attentive and not intrusive. White wine was perfectly chilled. Mains were Turkey and Italian Winter Stew from the Festive menu and then Tiramisu and Raspberry Sorbet with meringue and limoncello drizzle. Drinks were a bottle of Chardonnay and a gin and tonic. Iced water provided without needing to ask. Nice glassware on tables.
   

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7. C

   Chris

   Ayrshire

   1 review

   4.0

   1 review

   Dined on 12 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent quick meal. Seafood tagliatelle & Chicken pesto penne was very very good. Then very good capuchino to finish
   

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8. S

   Sarah

   Ayrshire

   2 reviews

   1.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Meals did not come to table together, and sides were delayed. Fries were cold. Mains were desperately under seasoned and tasteless.
   

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9. A

   Anne

   Ayrshire

   1 review

   4.0

   1 review

   Dined on 29 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely night at Santino, good choices on menu, reasonably priced, portion adequate, staff and surroundings first class.
   

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10. R

    Rachel

    Glasgow

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    the staff were so attentive and food was delicious, the atmosphere was just so nice and the table we were sat at was fantastic will definitely be back here more often
    

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