Santé at Fairmont Sonoma Mission Inn

Review summary

1. C

   Cheryl

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent. Staff was friendly and welcoming on a busy New Year’s evening.
   

   Is this helpful?

   Report
2. E

   Edward

   San Francisco

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   This was a New Years Eve fixed price dinner at $139 per person plus 20% gratuity. The price was reasonable, the food average and service staff was overwhelmed. The high point of the meal was the sommelier. We brought a 19 year old bottle of Duckhorn Cabernet to the dinner and in opening it for us the cork broke in half. The sommelier with great skill got the second half of the cork out in tact! Amazing. The low point of the experience was the loud disco music being blasted from the celebration going on in the adjoining bar. I had to get up from my meal to tell the hostess to turn it down. It was very disturbing that management allowed that loud, disruptive music to impact the dinning ambience. The four course meal was slow in coming and the two courses that should have arrived warm were served cold. Hotel food is the best way to describe this dinning experience. Attractive presentation but disappointing favors. The dessert was the best course. They crowed tables into the space to accommodate the demand of News Eve event, unfortunately this resulted in a very noisy room.
   

   • 
   • 
   • 

   Is this helpful?

   Report
3. L

   Larry

   Orange County

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Four of us went to New Years Eve dinner and party event. Food and wine was great. Service was good. Great dance music. Nice ambiance. We received complimentary glass of Champaign. We had a good time. Only issues; there was a mistake in bill that needed to be corrected. Also the Server topped off wine not at our request with impression this was complimentary but we were charged for this additional wine. Overall we had a very nice experience
   

   Is this helpful?

   Report
4. S

   Sarah

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate in their little Swiss Chalet
   

   Is this helpful?

   Report
5. R

   Randy

   San Francisco

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was exceptional. Service was terrific. Room was decorated beautifully for Christmas.
   

   Is this helpful?

   Report
6. D

   Diane

   San Francisco

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This was the worst experience and service we have had. We sat for an hour without food despite giving our order. We ordered champagne and flutes were brought but not the bottle. One of the young men tried to take the flutes away. We complained to who we thought was a manager about lack of service and she said she would expedite. She refused and avoided us the rest of the evening. Never asked us as she passed our table if we were ok if there was anything she could do. The customer service was horrible. For the price food was only so so. Not overwhelming or spectacular. We belong to a number of wineries and attend wine and food pairings that just wow you. This was not even acceptable. Only the dessert was great. Nothing was said as we were charged for the champagne to ask if things were ok. I would not recommend this experience to anyone. We used to come every year for the Xmas buffet. This was a real disappointment and nothing was done to resolve it. The length of time left sitting was deplorable.
   

   Is this helpful?

   Report
7. S

   Shelley

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful and delicious Xmas dinner—great holiday menu and service
   

   Is this helpful?

   Report
8. L

   Lindsay

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We did the fixed price Christmas Day dinner at Sante. It was a wonderful meal with several courses. Most of the sides were delicious, no complaints as there was plenty of food so if one of us didn't care for something chances were good someone else liked it! The mashed potatoes were amazing! The atmosphere was festive and a good time had by all!
   

   Is this helpful?

   Report
9. A

   Ariel

   New York City

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Melissa was such a great server, especially on Christmas Eve! My family and I had a rough start to the day (delayed travel), but we ended on a lovely note by dining at Santé.
   

   Is this helpful?

   Report
10. R

    Robert

    San Francisco

    15 reviews

    5.0

    15 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Highlight of our evening was the service. While the menu and meal were impeccable, the quiet sophistication of the dining room and the perfect attention and knowledge of our waiter made the experience the best we've had in Sonoma.
    

    Is this helpful?

    Report