San Laurel

Review summary

1. L

   Linda VIP

   Los Angeles10 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Am disappointed with my experience here because I was looking for a new favorite after Otium and Agua Viva closed. The first thing I did upon arrival was inform my server that I had show tickets and limited time. I was advised on how long entrees would take and decided to order before my friend arrived to ensure we would have time to eat at a comfortable pace. My first issue was with the salad. I was told it was considered a tapa size, so I ordered 2. It was not “tapa” size. It could have been easily shared. Then I started noticing that tables seated after me were receiving their food orders while my friend and I were still waiting. It was hard getting any server’s attention to ask about our food. By the time our first entree and side dish arrived we had only 15 min before we had to leave. I was told many orders were put in at the same time which is why our food was delayed. I don’t believe our server. I think she did not put our order in right away because the restaurant was not very full when I ordered. I just asked for the bill. We took a few bites then had everything packed up. The manager came by and said he would “do something for us”. He took 10% off the tab which paid for the tax. We didn’t have any time to really complain. We also didn’t have any time to use the restroom before the show. We rushed over and sat w our expensive dinner under our seat. I can’t say much for the food because most it was eaten a day later, which makes it not worth the money I spent for it. In hindsight I should have just cancelled everything, paid for the salad, and bought a sandwich at the venue.
   

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2. L

   Lenore VIP

   Los Angeles11 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We got off to a very rough start! We texted the restaurant to inform them , due to CRAZY LA traffic, we were going to be approximately 20 minutes late for our reservation. The response was very off putting. We were told that the 10 minute grace period would be strictly enforced and we would be marked as a no show and put on a waiting list. We arrived in fact 16 minutes late for our 5 o clock reservation. The hostess remained firm in adhering to the policy and was unhelpful and negative. I prevailed upon her to see what she could do. Hesitating to be helpful was unacceptable and there’s a serious issue with training to make guests feel welcome. A second hostess did in fact say that she could make it work, acting as if a big gift was being given. Fortunately the food was so spectacular it made up for a truly inhospitable start. Another issue is the staffing for the bar. We ordered 3 cocktails. After quite a long wait only 2 showed up. Another ten minutes at least went by for us to be informed that there was an issue with one if the ingredients in the third cocktail. The server did agree to comp the drink. The hostess issue and bar service prevent me from giving an overall good review despite the fabulous food and beautiful setting and view.
   

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3. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on 13 March 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   It may not be my taste so I can't really give it a higher rating. All the dishes were extremely small, so that two people spent more than $300, just like eating an appetizer
   

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4. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Johny was amazing. They close their kitchen at 2 PM promptly so you have to order prior to that time.
   

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5. MN

   MarshaN VIP

   San Diego22 reviews

   4.0

   Dined on 9 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had theatre tickets which we told the hostess and server. Even with a reservation had to wait 15 minutes for a table. Waitress was not watching the time on serving us and we barely made it to the theatre on time.
   

   San LaurelResponded 2 days ago

   Thanks for the review, MarshaN! We're glad to hear that you enjoyed the food and found value in our offerings at San Laurel. We apologize for the delay you experienced with the service. We are happy to hear you made it on time to the theatre. We always strive to provide efficient service, and your feedback helps us improve. We hope to serve you again soon and provide a more seamless experience. Warm regards, Management Team - San Laurel
   

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6. D

   David

   New York City4 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very creative combinations and great quality food.very tasty
   

   San LaurelResponded 2 days ago

   Hello David, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our creative combinations and great-quality food. We strive to provide a variety of tasty options for our guests, and we're glad to know we hit the mark for you. We appreciate your feedback on our service and value, and we're always working to improve. We look forward to welcoming you back to San Laurel soon! Warm regards, Management Team -San Laurel
   

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7. J

   Jeffrey VIP

   Philadelphia97 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience in every way. Went for lunch and had the prix fixed tasting menu. Great way to sample the menu and priced fairly. Small portions but enough food. Sea bass and fried chicken were outstanding. Loved the multi chocolate mousse dessert. Outstanding service and an outstanding view of the city. Worth the price.
   

   San LaurelResponded on 28 February 2025

   Hello Jeffrey, Thank you for your wonderful review! We're thrilled you enjoyed our sea bass, fried chicken, and multi-chocolate mousse dessert. We strive to provide a great experience and pricing, and it's great to hear we hit the mark for you. We're also glad you loved the view of the city. We look forward to welcoming you back to San Laurel soon. Warm regards, The Management Team
   

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8. J

   Jackie VIP

   Orange County39 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third time at San Laurel, and the same excellence: food, service, atmosphere. We dined on appetizers, all creative and delicious: acorn squash, asparagus with romesco, pan con tomate, “mac ‘n cheese”. Two lovely Spanish whites. Johnny is a superb waiter, with his equally fine assistant, Miguel. Many thanks!
   

   San LaurelResponded on 28 February 2025

   Thanks for the review, Jackie! We're thrilled to hear that you enjoyed your third visit to San Laurel. It's wonderful to know that our creative appetizers, asparagus with romesco, and pan con tomate hit the spot. We're also glad you enjoyed our Spanish whites. We're glad to know our team made your experience even better. We look forward to your next visit! Warm regards, Management Team San Laurel
   

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9. D

   Dan

   Los Angeles16 reviews

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Had a reservation, was there on time, was made to wait 15 minutes. Waiter told us our order was going to take 35 minutes when we got our order it was the wrong order, and we had to wait another 20 minutes. The macaroni and mushroom side orders, pretty bland and the cheesecake for dessert around $20 something with an additive of a truffle honey for another $30. So this is a $50 dessert, it was bland and the honey just tastes like regular old honey. The meal was over $400 and just did not have the value we expected. Very disappointing.
   

   San LaurelResponded on 28 February 2025

   Hello Dan, We're really sorry to hear about your experience at San Laurel. It's clear that we fell short in meeting your expectations, especially with the wait time and the quality of our food. We always strive to provide a great dining experience and it's clear we missed the mark this time. We appreciate your feedback and will definitely address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to impress you. Warm regards, Management Team - San Laurel
   

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10. A

    Alisha

    San Diego1 review

    5.0

    Dined on 23 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A wonderful dining experience with my family! The strive and the food were superb.
    

    San LaurelResponded on 28 February 2025

    Hello Alisha, We're thrilled to hear that you and your family had a wonderful dining experience at San Laurel! It's fantastic to know that our strive and food hit the mark for you. We always strive to provide excellent food and service, and your feedback tells us we're on the right track. Thank you for taking the time to share your experience. We hope to see you and your family again soon! Warm regards, Management Team
    

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