Ruth's Chris Steak House - Columbus

Review summary

1. L

   Laurie

   Columbus

   8 reviews

   2.0

   8 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   Ruth's Chris is usually our go-to for special events. We went there tonight for Thanksgiving dinner and had a surprisingly bad experience. The food was amazing, and we loved it, but almost everything else was bad. Service by our server was not so good. He was inattentive and it took an hour from the beginning of our reservation to get our food. They didn't even have butter for the bread! Seriously?! We brought the bread home because we actually DO have butter at our house. When you're paying sky-high prices for dinner, I don't think it's too much to expect butter for the bread. Toward the end of our hour-long wait for food, the server taking care of the table next to us, stopped by and asked if we needed anything. We told her we'd been waiting for a very long time and she went to check on our food. Still no sign of our assigned server. She came back quickly and told us our food was being plated and would be right out. We appreciated her checking on us. I was ready to walk out and eat leftovers at home. When the food came out, we still didn't see our server for quite a while. When we first arrived, we had to wait a bit for our table to be ready. It wasn't too bad, but while we were waiting, I overheard the manager talking about customers in the bar area as "drama queens." They may have been drama queens, but a customer should NEVER hear a general manager of a restaurant making disparaging comments about customers. Finally, I went to the Women's restroom, and it was an absolute mess. Two of three toilets wouldn't flush. There was debris all over the floor and there was only a tiny bit of TP, unless you count the partial roll that was sitting on the floor. It was disgusting. I told the GM and he said he'd have someone check it, but he sure didn't seem very concerned. I expected SO much more for a supposedly upscale restaurant. We'll be going to a different restaurant for our next special occasion. Do better, Ruth's Chris.
   

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2. J

   Jami

   Columbus

   31 reviews

   vip
   4.0

   31 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   We sat in the bar area, what seemed very close to the kitchen area and a giant pillar by our table. So there was a lot of traffic by our table. The restaurant was FREEZING. People at the bar had hats on and my son and husband never took their coats off. Our server was nice but I felt she was being a bartender as well. It took a long time to order our food, we felt a little dismissed. We waited almost 10 minutes to order our dinner. When she finally came to the table, I would’ve liked a “sorry I took so long” but I felt like she was put out. We ordered our food and it came and we never saw the server again. She never once came back and asked how things were or if we needed anything. Towards the end of the meal, 3 men came in with pants hanging off their butts and smelled like they smoked a pound of 🌱before they came in. The whole place was looking at them, it smelled so bad. My husband went to the front desk and said that the place needs to have some kind of standard. They did leave briefly but came back in as we were leaving. The whole restaurant smelled and everyone noticed. Overall the food was amazing as always. We don’t get to come very often, probably our 4th time in 10 years. I wish the place had a higher standard like it used to. I didn’t get my dessert that came with my meal because we wanted out so bad. We took our valet ticket out front and we were told the server should’ve brought it out, she never offered or told us about it. Oh, because she never came back to the table after we got our food. I don’t know if we will be back. Jeff Ruby is pricier, yes but at least they have a reward program to keep coming back. Since RC moved out of Worthington, it doesn’t feel the same and low class.
   

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3. M

   Mary Ann

   New York City

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tyrone was a delightful server! He was very pleasant and attentive and did not rush us through our meal!
   

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4. OT

   OpenTable Diner

   Columbus

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had some issues with our food however our server Michelle and the Restaurant Manager Carli Codner-Pinto were absolutely amazing! Carli went ABOVE & BEYOND. My friend and I have never been so well taken care of and we definitely will recommend Ruth’s Chris and will be back again. Thank you so much for your generosity, professionalism and friendliness! 
   

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5. S

   Sara

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely early Thanksgiving meal there today, so much so we're thinking of making it a holiday tradition, as we also went here a couple years ago & just loved it. The place, the delicious gourmet food, the decor, the staff, were all beyond wonderful! Special shout out & thank you to our lovely server, Christian, who pulled out all the stops in superior customer service, even getting our car set up so we didn't have to wait in the cold. Another special thanks to the fantastic valet crew out front as well. Ruth's Chris & all the people there who make it happen are another reason to truly give thanks!!
   

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6. K

   Kortez

   Dallas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Staff, Great Food, Great Dining Experience.
   

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7. T

   Tayyy

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server mike, was phenomenal! Food was delicious
   

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8. J

   John

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience and food as you would expect. Our server Chris did a great job. He was fun with spot on service.
   

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9. M

   Matt

   Detroit

   16 reviews

   vip
   3.0

   16 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Bone-in fillet was amazing and service was great. But drinks and sides were mid. Overall a little disappointed since we have such a high regard for R C
   

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10. B

    Bill

    Columbus

    5 reviews

    4.0

    5 reviews

    Dined on 11 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Wonderful waitress. We were in town for a convention. The food was delightful. It was our first experience there. Nice steaks. Probably underdone a bit, but the plates helped cook the steak a bit more.
    

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