Ruth's Chris Steak House - Chesterfield

Review summary

1. G

   Greg

   Chicago

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Reserved a bar table in Open Table. When we got there, they told us they don’t reserve those. We had 2 servers tag-teaming our table and they were both inattentive and overall not great. Steaks were delicious, but for the price vs. the experience, I will go somewhere else in the future. Very likely won’t be back.
   

   Is this helpful?

2. A

   August

   VIP

   St. Louis

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Again i had a great night and the service was outstanding as always and the food was great .
   

   Is this helpful?

3. P

   Patrick

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The steak was mostly fat. The waiter didn’t tell me there was a built in tip so he he ended up with a 40% tip. I didn’t realize until I got home. That’s dishonest. The place smelled like weed and a lot of patrons had on ball caps and hoodies. Overall horrible
   

   Is this helpful?

4. R

   Rick

   VIP

   St. Louis

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Bartenders are rude and ignorant. Saying 10-15 min before they will come and take your order. Our sever upstairs Phil was Very Good! We haven’t gone to Thai location in a couple years. This is an exact reason why we stopped. Poor bar service with bad attitude. Back to Annie Gunn’s, flemings, twisted tree and capital.
   

   Is this helpful?

5. R

   Robert

   St. Louis

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Although the restaurant was packed, the service and food were unaffected. The entire visit was enjoyable because of the wonderful ambience, service and meal. We both really enjoyed our evening. Pous our server Tyler was the best!
   

   Is this helpful?

6. C

   Carolyn

   St. Louis

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Our reservation was at 8 o’clock. We didn’t get our table until 840. Which a 40 minute wait not happy about that. I made reservations two months ago and still had to wait for 40 minutes to get my table. !
   

   Is this helpful?

7. J

   Julie

   St. Louis

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I would usually give 5 stars, as this is my favorite restaurant. My husband and I had a 7pm Valentine’s reservation, which I had booked months ago. We arrived early around 6:45.(Glad we did because they seemed to be way overbooked) We were seated around 7:20. The lobby was packed with people waiting. Our table was a tiny table obviously squeezed in for the busy night. It was an awkward seating arrangement and felt a little close to our neighbors. We usually don’t dine out on Valentine’s Day and probably won’t again. The amount of customers caused the usually impeccable service level to be greatly reduced. What we love about Ruth’s Chris is the dynamic people who elevate the experience, this was a different case, service was extremely slow, not very friendly or engaging and I honestly couldn’t wait to go home, took dessert to go. We had to remind our waiter that we ordered drinks which he said slipped his mind- The food is always delicious, no complaints there. On the way out I stopped in the ladies room only to find each stall out of toilet paper and an overall mess. I know it was a tough night for them, and I won’t hold it against them- but definitely will avoid on Valentines days in the future.
   

   Is this helpful?

8. k

   ken

   VIP

   St. Louis

   33 reviews

   3.0

   33 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   it was valentine's day, so service expectations were not as high as typical. that being said we had 6:30 reservations made prior to Christmas and upon arriving were politely told that they were behind in seating and they didn't know how long it would be; not what i would refer to as a professional assessment. when you're in business as long as they've been in business they do, in fact, know how to book reservations and obviously they overbooked so they could take advantage of the valentine's day crowd. our server was clearly overwhelmed by the crowd and it showed in his attentiveness to our table. i don't blame our server for management's understaffing on a busy night, so i won't say anymore about the service. the salad was very good, the mashed potatoes lacked in flavor and my steak which i ordered as medium plus, pittsburg style was served medium and not pittsburg. rather than wait for the steak to be prepared as i ordered it, i opted to bring it home and finish cooking it as i had ordered. to be fair, the steak was tasty and seasoned well. it just wasn't prepared as ordered.
   

   Is this helpful?

9. L

   Lauren

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My boyfriend and I came here for Valentine’s Day dinner. We had a reservation at 6:30 but didn’t get sat until about 7:00. I was okay with that though because they had ample waiting seating and I could tell it was very busy. We ordered the calamari appetizer to start. The flavor was great, but the sauce made the breading soggy and the breading was falling off. We both agreed that we would have preferred the sauce on the side to dip in so that the breading would stay crispy. I got the petite filet and the baked potato, both were delicious! The steak was cooked perfectly and the flavor was great. The baked potato was sizable. I also had the Wild berry Lemonade cocktail and it was GREAT! One of the best cocktails I’ve ever had. Overall it was a great experience!
   

   Is this helpful?

10. M

    Matthew

    St. Louis

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Horrible. Had a reservation for 5:30. Arrived on time and checked in at the hostess desk. "Okay, we got you checked-in". We waited. After waiting to almost 6:00, we asked a hostess how far behind they were on seating reservations, she walked by and just blew us off saying, " I don't know...". Once 6:15pm hit, 45 min past our reservation time, we went BACK to the hostess stand, spoke to another hostess who looked at her computer and said, "I am showing you are already seated...". We assured her that we have been standing right in front of her for the last 45 min, so we were probably not sat at a table. No apology, no acknowledgement, no nothing.... they sat us. So, 45 min later we are sat. In a make-shift corner table where the waiter came another TWENTY minutes later to get our drink order. Another 30 minutes later we finally received our drinks (martini and wine). We stopped him right there to put our order in because clearly this was NOT going to be a great experience. Put in order - it came another 45 minutes later!!!!! The best part was the food was hot. We can't argue there. We have yet to have even a decent experience at this establishment. Never. again. My recommendation - go to Capital Grille, Flemmings, etc. where they are consistently on-point and appreciate your patronage.
    

    Is this helpful?