Roy's - Kaanapali

Review summary

1. K

   Kraig

   Tahoe

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 2

   Had a wonderful trip on Maui. We decided to go to Roy’s for my wife’s 40th. Reservation was at 3:45 on a Sunday . We were given a table mid restaurant, asked for a window and was told our party of 6 was to large ( there was two other couples in the restaurant, plenty of room to fill our simple request. Restaurant could not have been more open and empty honestly, still denied) so that was a bummer off the bat. We started our meal with WONDERFUL service from an amazing employee named Cindy. She was absolutely lovely. The restaurant seems to be extremely understaffed because Cindy had to change her uniform and became the hostess mid meal?? Yeah, it was like where did our service go because as soon as she switched job duties we were left high and dry. Drink orders never came, we watched them just sit at the bar and die a slow and unconsumed death ( I had to ask twice if they could be brought to us) another bummer, this was a $700 dollar meal with $7 service ( not Cindy… she rocked, while we had her for the 10 minutes we did). I know that they need people because I played golf at Ka’anapali two days before and the gal working the drink cart on the course was?? you guessed it Cindy.. sidebar on the golf, NO DRINKS SERVED on the drink cart only a hotdog at a course that runs $160 plus.. apparently they lost their liquor license 😂 well played everyone involved in that.. just wrapping it up quickly here, food was pretty good but definitely over priced for what is given. We had ribs, shrimp, Mac crusted local catch with really boring average totally something you can get anywhere sides, and decent but not amazing drinks.. Cindy AWESOME, Roy’s restaurant over priced and all and all just kinda a letdown for our group and my wife’s 40th.. definitely try something else in my opinion, thx aloha
   

   Is this helpful?

   Report
2. N

   Nancy

   Tahoe

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have dined at Roy's the last 3 years, each time it has been better than the last. Fish should be easy to prepare since it is on the menu a lot. We have had the Mahi Mahi, and butterfish and it could have been better, either overdone, or mushy. Very overdone, but this last visit we ordered scampi and the ono, superb!! We will be back.
   

   Is this helpful?

   Report
3. R

   Ron

   Seattle

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Waiters to busy talking to each other, other than serving customers
   

   Is this helpful?

   Report
4. J

   Jim

   VIP

   San Francisco

   100 reviews

   5.0

   100 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fresh, delicious food, attentive friendly service and a relaxing atmosphere. Roy’s at Kaanapali lives up to the long and storied reputation earned by Roy’s over the years.
   

   Is this helpful?

   Report
5. H

   Howard

   Orange County

   1 review

   4.0

   1 review

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   If course good food but the lagoon no longer has any fish. Apparently a cost issue but what a disappointment
   

   Is this helpful?

   Report
6. J

   Jack

   San Diego

   5 reviews

   5.0

   5 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Try the blackened ahi....fantastic! Service and quality were outstanding.
   

   Is this helpful?

   Report
7. B

   Bruce

   VIP

   Seattle

   12 reviews

   3.0

   12 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 1

   It is beyond me how this restaurant receives the higher ratings. The decor is like an informal golf restaurant - brightly lit - no tablecloths. I think the name "Roy's" has a mystique to it that brings people in. The food which is very expensive, is lackluster at best. My fish had so much salt on it I had to return it which is something I never do. The ribs had way too much sauce on them. The ONLY dish that was good was the Brussel sprouts. If you are looking for good food and a nice dining experience, this is not it. There are many other great restaurants in this price range,
   

   Is this helpful?

   Report
8. S

   Stephanie

   VIP

   San Francisco

   22 reviews

   4.0

   22 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Cindy was attentive and fun! Food was good and a conducive environment for conversation. We had a pleasant dining experience! Hawaiian Tini definitely recommend!
   

   Is this helpful?

   Report
9. D

   Dr. Gina

   New York City

   9 reviews

   5.0

   9 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly and professional staff. Food was great. Scenery too.
   

   Is this helpful?

   Report
10. M

    Mark

    San Francisco

    56 reviews

    2.0

    56 reviews

    Dined on 7 December 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1

    Worst Roy's locatuon I've ever been to. Banquet room -like decor, food was terrible!
    

    • 

    Is this helpful?

    Report