Royal Prime Steakhouse

Review summary

1. J

   Jennifer

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I hate leaving bad reviews. But this place is not worth it. We eat at a lot high end steak houses and this one doesn’t even compare to the others. My husband ordered a 16oz ribeye and it was the skinniest ribeye we’ve ever seen. No way was it 16oz. I got the 8oz filet it was fine. The mashed potatoes were extremely DRY. I LITERALLY had to drink after every bite. My caprese was ok. I just don’t think we will come back.
   

   Royal Prime SteakhouseResponded 6 days ago

   Jennifer, Thank you for taking the time to review your experience with us! We cannot strive for better without having feedback (both good AND constructive). I will forward this to our kitchen manager and correct these issues immediately. I would love the opportunity to give you a better experience and will hopefully see you again at a time of your choosing. Sincerely, Jana General Manager
   

   Is this helpful?

   Report
2. K

   Kevin

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This was my second time dining at this restaurant and both experiences fell way short of what I expected to a “high end” restaurant. The first time I got the filet mignon the way tough and not very flavorful. The butter served for my baked potato was frozen solid. This time I got the ribs which was very good but yet again the butter for my potato was frozen solid. The bread was crumbly and tasty stale.
   

   Royal Prime SteakhouseResponded 6 days ago

   Kevin, We appreciate you taking the time to write us a review and give feedback. Although the news about the ribs being "very good" is a positive, I will most certainly follow up with our chef about the concerns of the frozen butter, and make sure the bread that we have delivered daily is coming in as fresh. Thank you for helping us offer a better experience to our guests, Jana
   

   Is this helpful?

   Report
3. R

   Roy

   Richmond

   18 reviews

   5.0

   18 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely wonderful. It was my husbands birthday weekend. They gave him a big little cake that was delicious. The food was excellent. Our server Michele was very good! I love this place. Can’t wait to go back
   

   Is this helpful?

   Report
4. T

   Terri

   Philadelphia

   43 reviews

   vip
   3.0

   43 reviews

   Dined on 8 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   I had filet mignon and so did my guest and they were both overcooked
   

   Is this helpful?

   Report
5. B

   Becky

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Overall, a great dining experience with delicious food!
   

   Is this helpful?

   Report
6. S

   Sharon

   Philadelphia

   5 reviews

   3.0

   5 reviews

   Dined on 3 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The service sucked. No one wants to spend $180 for 2 people to dine without having a good dining experience. Our waiter was only attentive to take our order, to bring my husband a beer and to be there with the check at the end. He never put bread or offered bread for our table. We kept waiting, but he never serve it to us. We placed an order for shrimp and we needed lemon for the water at the table and for the shrimp and he was no where to be found. When the server brought our food from the back to the table, he finally comes to our table at the same time the server finish setting our food on the table. We don't see him anymore until it's time for the check. For a high end restaurant, you need to train your staff properly.
   

   Royal Prime SteakhouseResponded on 4 November 2024

   Sharon, Thank you so much for taking the time to offer your feedback of your experience yesterday. This is a great tool for us to redirect and focus our staff on what our standards truly are, and show them that our expectations for them are part of everything that makes us a great dining experience. ~Jana, General Manager
   

   Is this helpful?

   Report
7. E

   ELAINA

   Philadelphia

   7 reviews

   vip
   4.0

   7 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good Food. Generous Portions. Excellent Service. Our pro server, Kenny, was great! Already made my next reservation.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am always surprised that the dining room is packed here. Great tasting food, great quality and superb service!
   

   • 
   • 
   • 
   • 
   • 
   • 

   Is this helpful?

   Report
9. D

   Donna

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great! Service was perfect. Highly recommend 👌
   

   Is this helpful?

   Report
10. D

    Denise

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 20 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you, Prime Steak House, for a fantastic time.
    

    Is this helpful?

    Report