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Roots Handmade Pizza - West Town, Chicago, IL

Roots Handmade Pizza - West Town

4.5
4.5
54 Reviews
$30 and under
Pizzeria

Make a booking

2 people
7:00 pm
Booked 9 times today
  • Child-friendly
  • Neighbourhood gem
  • Good for groups
Authentic Quad Cities-style pizza. Known for the sweet malt crust, scissor strip cuts, and fresh ingredients, Roots has been serving West Town since 2010. Oh and don't forget about the famous mozzarella sticks, incredible salads, or those chef series pizzas.

Painstakingly crafted comfort food made with fresh, local ingredients. House-made root beer and tons of fun for the kids. A Midwest-only (non)root beer list and late-night hours for the night owls.

So come on in. Bring the kids. It’s a new Chicago tradition, and it’s damn good.

Order delivery or takeout

Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Pizzeria, American
  • Hours of Operation
    Wed–Sun 11:30 am–10:00 pm
  • Phone number
    (773) 645-4949
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Executive Chef
    Martin Arellano
  • Catering
    Roots can cater your party. jmusil@thefift50.com to inquire.
  • Private party facilities
    Roots is one of West Town's most approachable and affordable private event venues. Groups of all sizes and for all occasions have been booking Roots since 2010.
  • Private party contact
    Jena Cherry: (312) 404-2020
  • Area
    West Town
  • Cross Street
    Winchester
  • Parking details
    Street Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine

What 54 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on all time ratings
  • 4.4Food
  • 4.4Service
  • 4.4Ambience
  • 4.2Value

NoiseModerate

54 Reviews
  1. OpenTable Diner

    Chicago

    1 review

    vip
    5.0

    1 review

    Dined on 5 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was great! Big Mike was AWESOME!!! The pizza was delicious!

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  2. OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on 8 June 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    We chose to go to Roots because of the extra large cheese sticks, maybe more appropriately referred to as logs. Those were excellent and worth what we paid for. We got a pizza with canadian bacon and pineapple. We found the crust was too thin to hold the pizza together; the cheese made a mess and it was hard to cut. My partner didn't care for the pizza itself. I thought it was ok; the crust reminded me of frying bread as opposed to baking in an oven. I tried a home drafted root beer also and thought it just ok. Not worth the $6 for the bottle. It was city parking so metered, but we were able to sneak into a spot just a couple of stores away from the restaurant. It was early on a saturday (11:30) when we arrived, so it was almost empty. We had a reservation through OpenTable, but it wasn't necessary due to the lack of volume. The location itself is nice, with walls that are retractable to allow for an inside or outside experience. They had enough tv's so viewing was easy if you wanted to watch. Two of us spent $50+tax/tip, which for a pizza place and a small pizza felt a little high, but we are from the suburbs and recognize that things downtown may be a little higher than otherwise expected. I would only go again for a specific event, but that's more a function of there being so many options for pizza/Italian.

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  3. GerT

    Chicago

    11 reviews

    vip
    5.0

    11 reviews

    Dined on 26 April 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Roots pizza is still very high quality. The crust is very unique and it is what keeps us coming back. Still the best pizza to eat as leftovers.
    Roots Handmade Pizza - West TownResponded on 1 May 2024
    We truly appreciate your positive feedback! Our team works hard to maintain the quality that keeps customers like you returning. We take pride in our malt crust and are thrilled to hear that it's a highlight for you. And yes, there's something special about enjoying Roots Pizza as leftovers – glad to know it holds up so well! Thank you for your continued support, and we look forward to serving you again soon. - Antonio A

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  4. OpenTable Diner

    Chicago

    11 reviews

    5.0

    11 reviews

    Dined on 21 April 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing overall from the food and drinks. Will be returning
    Roots Handmade Pizza - West TownResponded on 1 May 2024
    Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with both our food and drinks. We're dedicated to providing top-notch quality across the board, and it's incredibly rewarding to know that we hit the mark for you. We can't wait to welcome you back for another wonderful dining experience at Roots Pizza! - Antonio A

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  5. OpenTable Diner

    St. Louis

    1 review

    1.0

    1 review

    Dined on 15 February 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3
    Might be the worst service we’ve ever had. Waitress (Mikayla) was awful. She had zero interest in being there and would disappear for long periods of time. If you did see her and ask for anything she would get visibly upset. She over charged us and got mad when we asked her to fix it. Others working, and the place was basically empty, never helped out and walked right by. This included the manager. The food is good but not cheap. Take your money elsewhere.
    Roots Handmade Pizza - West TownResponded on 1 March 2024
    I want to sincerely apologize for the negative experience you had during your visit. It concerns me to hear about the service you received from our staff, and the lack of assistance provided by the MOD Customer satisfaction is our top priority, and it is unacceptable that you encountered such issues during your time with us. I will be addressing your feedback directly with the staff. If you would be willing to give us another chance, I would personally like to invite you back as our guest to demonstrate the high standard of service and quality that we strive to provide. Please feel free to reach out to me directly so that I can ensure your next visit is nothing short of exceptional. Thank you, Antonio A.

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  6. LSFmom

    Chicago

    13 reviews

    vip
    3.0

    13 reviews

    Dined on 9 February 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    This is a great little kid family friendly place to go early in the evening. Next time we will go later, to enjoy a less energetic crowd.

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  7. Robert

    London

    4 reviews

    4.0

    4 reviews

    Dined on 6 January 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    We took the kids to Roots for another great night out. Service was friendly as always and the food was top notch. We did get hit with a new 3% charge for using a credit card on top of the overall bill and they also tried to apply tip after fees and taxes instead of just on the base meal price. I appreciate that restaurants are facing higher costs but these two items were not disclosed up front and were a surprise when we received the bill. Roots remains a family favorite but its becoming a more expensive outing with 2 teenagers and the extra fees etc. We wouldn't mind if they ended up switching to counter ordering or using the app if it meant that we could afford to go more often!

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  8. LaurenB

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 1 January 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Great neighborhood place. Highly recommend. Also very kid friendly.

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  9. AnthonyG

    Chicago

    1 review

    3.0

    1 review

    Dined on 31 December 2023

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4
    The service and food was great. My wife and I felt the price was fair for a family of four. We went because they were holding a Free Family NYE celebration. It was very festive and the staff was on point. I just felt the description of what was being offered varied from when we got there. The description mentioned that the count down would be posted on all TV monitors and people had to come by the bar to do a the countdown instead. The description mentioned complimentary champaign or miller high life for the adults. That wasn't offered but they offered sparkling cider to the kids. However, my family still had a nice time and the kids had fun and we were able to put them in bed by 9 pm.

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  10. MorganG

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on 9 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This is a wonderful neighborhood place with friendly service and delicious pizza. Highly recommend! Our waitress was so nice and told us about the mozzarella sticks that are "the size of twinkies" that we ended up trying and were worth it. The pizzas you can do half and half on anything and they made no trouble about it. Great experience on every aspect here!
    Roots Handmade Pizza - West TownResponded on 21 December 2023
    Hi Morgan, Thank you for taking the time and leaving us a great review. Our mozz sticks are a stable at all our Roots locations. We look forward to hosting you again soon. -Vanessa, General Manager

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FAQs

Roots Handmade Pizza - West Town does offer delivery in partnership with Uber Eats.

Roots Handmade Pizza - West Town is rated 4.5 stars by 54 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
7:00 pm
Booked 9 times today

Order delivery or takeout

Google Map for Roots Handmade Pizza - West Town

1924 W Chicago Ave, Chicago, IL 60622

Additional information

  • Cross Street
    Winchester
  • Area
    West Town
  • Hours of Operation
    Wed–Sun 11:30 am–10:00 pm
  • Price
    $30 and under
  • Cuisines
    Pizzeria, American
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Street Parking
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Executive Chef
    Martin Arellano
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Happy Hour, Late Night, Non-Smoking, Patio/Outdoor Dining, Private Room, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (773) 645-4949
  • Catering
    Roots can cater your party. jmusil@thefift50.com to inquire.
  • Private party facilities
    Roots is one of West Town's most approachable and affordable private event venues. Groups of all sizes and for all occasions have been booking Roots since 2010.
  • Private party contact
    Jena Cherry: (312) 404-2020
  • Privacy policy
  • Terms of Use
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  • Cookie Preferences
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