RoofTop at Exchange Place

Review summary

1. A

   Ana

   New Jersey

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our evening so much! Low lights, very nice environment, breathtaking view, amazing service, just WoW!!!! We will be coming again!
   

   RoofTop at Exchange PlaceResponded on 19 November 2024

   Dear Ana, This is great news! We are very glad you were pleased with our service, ambiance, and views. Thank you for choosing us and leaving your words of encouragement. Until next time! Best, Restaurant Management
   

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2. S

   Sandy

   New York City

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved my experience there!. The drink passion elixir was so good I had four of them. I’m definitely coming back.
   

   RoofTop at Exchange PlaceResponded on 17 November 2024

   Dear Sandy, Wow, this is exactly what we strive for. We love knowing that our drinks and atmosphere already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Restaurant Management
   

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3. L

   Laura

   New York City

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The best experience!!! I recommend this rooftop!! The food was excellent, the service over the top and the view breathtaking.
   

   RoofTop at Exchange PlaceResponded 6 days ago

   Dear Laura, Thank you for taking the time to leave us this top-notch review. We are thrilled to hear that you had a great experience with us here at the RoofTop at Exchange Place, and we appreciate your kind comments about our delicious food, excellent service, and beautiful views. Please come visit us again soon! Best, Restaurant Management
   

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4. S

   Staci

   Orlando

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Had a reservation for which the restaurant sent me three messages reminding me if i am late i will be charged and they wont hold my table past 30 minutes. I arrived 5 minutes prior to reservation and was told i would have a 20 minute wait. After 40 minutes i check in with host for update and seems they had forgotten me. I was then seated at a small table with patio side tables as my eating table instead of the table category reserved. The Table i was given shake and are not stable making drink spillage happen and hard to bend over and cut a steak. We finally ordered our food and they brought out our entrees before our appetizers. We advise the waitress and she brought them back to the kitchen where you can tell they just put under heating lamp. When they then delivered all food together my what was supposed to be medium rare steak was cold, tough, and grey in color from being under the heat lamp, and most definely at an over well done cook. I asked to have remade and was then given another overcooked steak but this time also covered in grissle. I had to hunt down my waitress for any attention and service I will not be returning for quite some time.
   

   RoofTop at Exchange PlaceResponded on 16 November 2024

   Dear Staci, Thank you for taking the time to share your feedback and for being our valued patron. Normally, our staff does a terrific job of responding to our guests' needs, but in your case, that did not happen. I am very sorry for the unpleasant experience this time around. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for your feedback, as it is beneficial to the success of our establishment. And again, I apologize for this unpleasant visit. Sincerely, Restaurant Management
   

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5. L

   Lucile-S

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Excellent Good excellent 👌🏻 👏🏽 👍 😀 😎 🙌 👌🏻 👏🏽 👍 😀
   

   RoofTop at Exchange PlaceResponded on 17 November 2024

   Dear Lucile-S, It’s wonderful to hear you had an excellent experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Restaurant Management
   

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6. D

   Dean

   Philadelphia

   5 reviews

   4.0

   5 reviews

   Dined on 7 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Breathtaking views of Manhattan, NY and downtown Jersey City, NJ. Happy Hour times & prices are better than regular menu prices, and its better to have a reservation. Highly recommend The Roof Top.
   

   RoofTop at Exchange PlaceResponded on 9 November 2024

   Dear Dean, I’m so happy to hear that you enjoyed your meal. It’s encouraging to know you found our views beautiful and happy hour drinks delicious. I look forward to sharing your review with the team, and we hope to serve you again soon. Best, Restaurant Management
   

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7. D

   Daniella

   New Jersey

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I had a great time with my mother at the Rooftop. The host was incredibly helpful and his friendliness was outstanding. I can confidently say that it was an exceptional experience from start to finish. From the moment I arrived, the host made me feel incredibly welcome and went above and beyond to ensure my comfort throughout my time at the establishment. The space was immaculately clean, and beautifully designed. What truly set the host apart, though, was their attention to detail and genuine care for their guests. He made my mother feel at ease when he spoke Spanish to her and was kind to take pictures of us both. It’s rare to come across a host who is as accommodating, friendly, and attentive as him. I will highly recommend this place with everyone I come across—without a doubt, I will return!
   

   RoofTop at Exchange PlaceResponded on 8 November 2024

   Dear Daniella, Thanks for visiting us at RoofTop at Exchange Place! We're thrilled to hear you had a great time and immediately felt welcomed by our team. It's wonderful to know you appreciated our clean space and attentive service. We strive to provide an exceptional experience for our guests, and your kind words are a testament to that. We look forward to welcoming you and your mother back soon. Best, Restaurant Management
   

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8. M

   Monica

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome spot! Great food and drinks and the view was spectacular
   

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   RoofTop at Exchange PlaceResponded on 27 October 2024

   Dear Monica, Wow, this is exactly what we strive for. We love knowing that our food, drinks, and atmosphere already have you planning your next visit. We enjoyed serving you and look forward to your return. Thank you for choosing us. Best, Restaurant Management
   

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9. B

   Brandon

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night for drinks and food with friends! Awesome views and fantastic vibe!
   

   RoofTop at Exchange PlaceResponded on 26 October 2024

   Dear Brandon, I'm very happy to hear you enjoyed your meal with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Restaurant Management
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    4.0

    1 review

    Dined on 24 October 2024

    1. Overall 4
    2. Food 1
    3. Service 4
    4. Ambience 5

    Terrible food and overpriced. Nice view and outside area though
    

    RoofTop at Exchange PlaceResponded on 25 October 2024

    Dear Guest, Thanks for the feedback. We're sorry to hear that you were disappointed with your meal and the overall value at RoofTop at Exchange Place. We strive to provide an exceptional dining experience, and it sounds like we fell short this time. We appreciate your kind words about our outside area. We hope to have the opportunity to deliver a flawless experience in the future. Sincerely, Restaurant Management
    

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