ROKA - Charlotte Street

Review summary

1. C

   Ciro VIP

   London39 reviews

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ecco la tua recensione tradotta in inglese con un tono molto deciso: ⸻ I had a confirmed reservation at 9 AM in the lounge, but I was left waiting for 25 minutes at the bar, where I ordered a terrible Negroni. The bartender, who was rude, unsmiling, and visibly annoyed with her job, made it horribly. When I pointed it out to the manager, the receptionist, a certain Olga, was just as impolite. It’s surprising that the Roca Group hires people like this. After waiting for 30 minutes, I was finally given a table—behind a column. My dinner experience consisted of me, my wife, and the column. Absolutely scandalous and disgraceful. I do, however, appreciate the intervention of Alessio Mandatori, who tried to fix the situation. He was very kind and professional, but unfortunately, it wasn’t enough to salvage the night.
   

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2. N

   Neelam

   London2 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food was spectacular as per usual
   

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3. R

   Ronald

   London8 reviews

   4.0

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for the Saturday brunch set menu and the place was buzzing. Great place to meet, albeit you only have the table for 2-hours. Izakaya style food served in a way where the table can share so good for a party of mixed appetites. But the food no longer stands out. Still a nice place to go though and will happily go back again.
   

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4. E

   Eleisha VIP

   London16 reviews

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. We went for the set menu which came with a delicious cocktail. Food was faultless and we had a great variety of dishes. Will be back! Such great value for money.
   

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5. e

   elizabeth VIP

   London54 reviews

   4.0

   Dined on 25 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Concept of the bottomless brunch is good if you have staff that are on the ball… Very very slow service - in fact in a corner and kind of forgotten about - when you offer the bottomless drinks it would be nice to be topped up.. Was under the impression it was 2hours but after 90mins said that was last glass - only had 2 glasses filled Food was so so - not as good as the normal menus
   

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6. P

   Penelope VIP

   London127 reviews

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Saturday brunch is amazing value, so much food and fantastic quality
   

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7. S

   Spencer VIP

   London19 reviews

   5.0

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A warm welcome and fast friendly service. Decided to go for the premium set menu which was excellent value at £108 per person as it included all our favourites as well as new flavours and dishes which were all excellent. Always exceptional food every time and will be returning soon.
   

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8. A

   Amrita

   Hertfordshire13 reviews

   4.0

   Dined on 3 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Not so good for value . Cod was amazing but at least 1 side dish should have been included in the Prenium menu and desserts we had to pay although half price .
   

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9. J

   James

   London4 reviews

   3.0

   Dined on 29 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   No offer to take our coats on arrival. No anniversary message with dessert as offered. Tables around us were served swiftly while we were left waiting a long time throughout. Three tables arrived during our visit and left before us. We were a table of two. I now regret paying the 14.5% service charge.
   

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10. Y

    Yuichiro

    London6 reviews

    5.0

    Dined on 24 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Overall, we had excellent time, and enjoyed the service and the food. We loved Kaiseki course and cocktails. Satsuma was a bit of disappointment as the potato used was not sweet at all. Also, I suggest the floor manager make sure waiters took showers before the duty and use cologne so that they do not smell bad.
    

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