Riding House Fitzrovia

Review summary

1. s

   sarah

   Kent

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good my sister had the full English and this looked great however my side never came and I had the mushrooms on ciabatta and the portion size was very small so ended up ordering a second dish. Drinks were slow these only came half way through food service. However it is a nice place and food was good.
   

   Riding House FitzroviaResponded today

   Hi Sarah, Thank you for your feedback. We’re glad to hear you enjoyed the food, though we apologize for the issues with your order and the delay in drinks service. The missing side and small portion size are certainly not the experience we aim to provide, and we’ll address this with our team to improve. We appreciate your kind words about the overall atmosphere and food and hope to welcome you back for a better experience next time. Best, Sarah
   

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2. SM

   StephenM

   London

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our group enjoyed the evening, it was a very good experience overall.
   

   Riding House FitzroviaResponded today

   Hi Stephen, Thank you for your feedback! We’re so glad to hear your group had a great evening and enjoyed the experience. We look forward to welcoming you back for another wonderful time! Best, Sarah
   

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3. M

   Melanie

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed Riding House Fitzrovia a lot. The food and drinks were delicious and the service was excellent.
   

   Riding House FitzroviaResponded today

   Hi Melanie, Thank you for your kind review! We’re so glad to hear you enjoyed your experience at Riding House Fitzrovia. It’s great to know you loved the food, drinks, and service. We look forward to welcoming you back soon! Best, Sarah
   

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4. J

   Julia

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service as always, even bringing out a little treat with a candle for my birthday! The food was delicious and great atmosphere.
   

   Riding House FitzroviaResponded today

   Hi Julia, Thank you for your lovely review! We’re so glad to hear you had a great experience and that we could help make your birthday special with a little treat. It’s wonderful to know you enjoyed the food, service, and atmosphere. We look forward to welcoming you back soon! Best, Sarah
   

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5. P

   Philippa

   London

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Wouldn’t choose to come here at Christmas The serving staff where very distracted. Initially very welcoming. Wrong bottle of wine came to the table, then the mains arrived before we’d finished our starters. Quite rudely told that we had 5 mins to finish our coffee as the table was needed and we overstayed the allotted 90 minutes which was incorrect as the table was advertised by Open table for a 2 hour slot. I wouldn’t have booked here for just 90 minutes. We were then over charged as another waiter had mistakenly added coffee to our table after the initial bill was delivered. The waiter who told us to leave wouldn’t have it that they’d made a mistake until I showed the bill she’d given us originally was a bit huffy over the changes The owner manger came over was very apologetic and immediately refunded the service charge without being asked which was much appreciated. Another waiter then came with our amended bill and then tried to imply it was all our fault. Sad end to what was a celebration for each of us. The food was amazing and in a quieter time would be better appreciated. Got home and found I’d lost my glasses. One friend mislaid her scarf and the other had difficulty with the trains Just one of those days!
   

   Riding House FitzroviaResponded today

   Hi Philippa, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered, from the mix-up with the wine and timing of your meals to the confusion about your booking duration. We do have a 90-minute limit on breakfast and lunch bookings and a 2-hour limit but for dinner bookings, which is clearly stated on OpenTable, and we apologise for any miscommunication. We regret the overcharge and the way it was handled, though we’re glad the manager was able to resolve it. We also understand how frustrating it must have been with the misplaced items. We appreciate your positive comments about the food and hope you'll consider visiting again for a more relaxed experience. Best, Sarah
   

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6. SL

   SamL

   London

   22 reviews

   5.0

   22 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent experience! We had lunch there today and it was a really nice Christmas vibe. Chilled good service. The food was excellent. The staff were really friendly. It was a beautiful set for lunch.
   

   Riding House FitzroviaResponded today

   Hi Sam, Thank you for your kind review! We’re so glad to hear you enjoyed your lunch with us and felt the festive Christmas vibe. It’s great to know you had excellent food, friendly service, and a lovely atmosphere. We can’t wait to welcome you back for another beautiful dining experience soon! Best, Sarah
   

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7. T

   Tamsyn Hamilton

   London

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We have been coming to Riding House for some time and this week had the worst experience there. Food was ok, but staff did not communicate at all that the table was booked for set time period and asked us to leave whilst we were eating mains having waited a long time for order to arrive. Awful communication and dismal customer service. Such a shame this place has gone so downhill. Never experienced anything like it.
   

   Riding House FitzroviaResponded today

   Hi Tansyn, Thank you for your feedback. We’re truly sorry to hear about your disappointing experience, especially as you’ve been a valued guest in the past. It’s concerning to hear about the lack of communication regarding your booking time and the disruption during your meal. This is not the level of service we aim to provide, and we will address your comments with the team to ensure this doesn’t happen again. We truly value your past support and hope you'll give us another chance to provide a better experience in the future. Best, Sarah
   

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8. AP

   AliceP

   London

   10 reviews

   5.0

   10 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Their Sunday roast was exquisite, really nice ingredients and perfectly cooked, well-balanced meal! We’ll come back for it for sure
   

   Riding House FitzroviaResponded today

   Hi Alice, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our Sunday roast and found the ingredients and flavours to be perfectly balanced. We're so glad you plan to return for another one, and we look forward to welcoming you back soon! Best, Sarah
   

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9. S

   Szilvia

   London

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been few times in the past, and I have to say it’s one of my favourite restaurant. The staff is friendly, the management is nice. Hosts are very friendly as well , and the food and drinks are excellent.
   

   Riding House FitzroviaResponded today

   Hi Szilvia, Thank you for your lovely review! We’re so glad to hear that we’re one of your favourite restaurants and that you’ve enjoyed your visits. It’s fantastic to know you appreciate the friendly staff, welcoming hosts, and excellent food and drinks. Your kind words mean a lot to us, and we can’t wait to welcome you back again soon! Best, Sarah
   

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10. A

    Ash

    London

    14 reviews

    5.0

    14 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great brunch option. Friendly staff, nice atmosphere. Great food options. I went for avocado on toast with sides of mushrooms and tomatoes with a Virgin Mary. Delish! It is family friendly so be prepared for a noisy time….
    

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    Riding House FitzroviaResponded today

    Hi Ash, Thank you for your kind words! We’re delighted you enjoyed your brunch with us, from the friendly staff and great atmosphere to your delicious avocado toast with mushrooms, tomatoes, and a Virgin Mary. It’s wonderful to hear you had a tasty experience! We appreciate your note about the family-friendly vibe—things can get lively, but we’re glad it didn’t take away from your visit. We hope to see you again soon! Best, Sarah
    

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