Renata's Hearth

Review summary

1. J

   JOSHUA

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on 8 August 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   In early August, it was a very quiet restaurant, and very pleasant. Between two diners, the experience was fairly different - a fish entree was somewhat anemic for the price, while a chicken entree was so much food, the port I had for dessert seemed to barely fit. We tried multiple cocktails and they were hit-or-miss, but overpriced across the board. Overall, if I were staying at the resort again, I would certainly enjoy dinner at Renata's again, but if I were a resident of Phoenix, I would not make a special trip there.
   

   Is this helpful?

   Report
2. T

   Tiffany

   Greater Boston

   35 reviews

   vip
   3.0

   35 reviews

   Dined on 8 August 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Over priced for the food. Shrimp was fishy, Caesar was very good and the sliced brisket, while great flavor was cold.
   

   Renata's HearthResponded on 12 August 2024

   Dear Tiffany, Thank you for dining with us. We're disappointed that your experience did not meet your expectations. We will pass your feedback to our chef and culinary team as they always want to improve our diners' experience with us. The Renata’s Hearth Team
   

   Is this helpful?

   Report
3. E

   Emma

   Tucson

   2 reviews

   3.0

   2 reviews

   Dined on 8 August 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   There were flies in the restaurant and we had to be constantly shooing them away. One landed in our salsa. ☹️
   

   Renata's HearthResponded on 12 August 2024

   Dear Emma, We're truly sorry to hear about your experience. We understand that this must have been frustrating. Please know we take cleanliness very seriously, and your feedback will be addressed to ensure this doesn't happen again. We hope you'll give us another chance to provide the quality dining experience we are known for. The Renata’s Hearth Team
   

   Is this helpful?

   Report
4. a

   anne

   Los Angeles

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 4 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Latin American food and ambience!Totally recommend their For the Table share Smoked Wagyu Brisket and their buttery Chilean Seabass prepared to perfection. Kids loved it and we enjoyed everything we ordered! Willl be our go to staple traveling to Phoenix!
   

   Renata's HearthResponded on 7 August 2024

   Thank you for dining with us recently. It is wonderful that you enjoyed our delicious culinary offerings, and we appreciate you giving us a perfect rating. We look forward to welcoming you back on your next trip to Phoenix! The Renata’s Hearth Team
   

   Is this helpful?

   Report
5. S

   Sarah

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on 4 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I didn’t dine during this reservation myself; I made it for my parents’ 40th wedding anniversary while they were staying at the hotel celebrating. I noted in the reservation that I would be paying for everything and the restaurant was incredibly helpful coordinating everything with me. My parents were raving about what a wonderful time they had, from the service to the quality of the food. Everyone helped make my parents’ anniversary weekend a very special and relaxing time.
   

   Renata's HearthResponded on 12 August 2024

   Thank you for entrusting Renata's Hearth with your parents' 40th wedding anniversary celebration! We're thrilled they had a wonderful experience and that our team provided exceptional service and quality dining. It was our pleasure to help make their special one to remember. We look forward to welcoming you and your family back in the future! The Renata’s Hearth Team
   

   Is this helpful?

   Report
6. M

   Monica

   Phoenix

   38 reviews

   vip
   5.0

   38 reviews

   Dined on 3 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and some very original dishes, everyone was friendly and attentive, would definitely recommend and just as good as the first time I ate there.
   

   Renata's HearthResponded on 7 August 2024

   Dear Monica, It was an honor having you dine with us at Renata's Hearth, and we appreciate your wonderful comments regarding our delicious and original dishes and our team's commitment to delivering one-of-a-kind experiences. We are delighted you chose to stop by, and we hope to welcome you back soon! The Renata's Hearth Team
   

   Is this helpful?

   Report
7. J

   JJ

   Phoenix

   6 reviews

   vip
   3.0

   6 reviews

   Dined on 3 August 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The service was slower than usual, and the place was very noisy. We appreciated the Spanish guitar, but the volume was way too high. The seabass was dry. Perhaps they were having an off night since we eat here a fair bit, and the experience is usually much better.
   

   Renata's HearthResponded on 8 August 2024

   Thank you for sharing your comments with us. We love serving returning patrons, and it is good to know that you generally have a good experience. However, we are sorry to hear that this visit did not meet your expectations. We will take your concerns regarding the seabass, service, and atmosphere into consideration. Thank you, and we hope to have the opportunity to serve you again soon so that we can show you the full experience that you expect. The Renata’s Hearth Team
   

   Is this helpful?

   Report
8. S

   Samantha

   Orange County

   1 review

   5.0

   1 review

   Dined on 28 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful live music, excellent food! We’ll definitely be returning
   

   Renata's HearthResponded on 9 August 2024

   Thank you for dining with us at Renata's Hearth and sharing your perfect rating! We are thrilled to hear our menu and live music met the mark for you. It was a pleasure to serve you and we look forward to welcoming you back on your next visit. The Renata’s Hearth Team
   

   Is this helpful?

   Report
9. A

   Alex

   Orlando

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 27 July 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   We were looking forward to this reservation, as it came highly recommended from a friend. However, upon arrival it became clear we would not be having the experience we anticipated. The music is incredibly loud, with the singers voice drowning out my friends. We had to speak at an abnormal level to be able to hear each other. We kindly asked the server if the musician could alter his volume level, and he did for a time. However, shortly after, he proceeded to sing happy birthday extremely loud next to us three times. We don’t know for sure whether it was intentional, but it did seem that way after kindly asking for the volume to decrease. Next, our food wasn’t the best, from undercooked chicken to unbalanced entrees, we did not enjoy much other than the salad and our cocktails. This was an added disappointment, as we waited over 40 minutes for our food with no explanation for the delay. Overall, we won’t return, and hope the team makes the necessary changes to improve future patrons’ dining experiences.
   

   Renata's HearthResponded on 30 July 2024

   Dear Alex, Thank you for sharing your detailed feedback. We're concerned your visit did not meet expectations, particularly regarding our cuisine and service. Your insights are invaluable, and we'll promptly address these issues to improve our guests' dining experiences going forward. Your patience is appreciated and we hope for an opportunity to provide a more enjoyable visit in the future. The Renata’s Hearth Team
   

   Is this helpful?

   Report
10. KB

    KimberlyB

    Phoenix

    24 reviews

    vip
    5.0

    24 reviews

    Dined on 26 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Orin Swift wine dinner was fabulous! Timothy and Veronica, Teddy and Rae were all wonderful! Can’t wait for the next one!
    

    Renata's HearthResponded on 29 July 2024

    Dear Kimberly, It was our pleasure to welcome you for our Orin Swift Wine Experience. Your enthusiastic praise for Timothy, Veronica, Teddy, and Rae is deeply gratifying and will be shared with them. Thank you for taking a moment to leave your kind review, and we look forward to having you join us again in the future. The Renata’s Hearth Team
    

    Is this helpful?

    Report