Red Lion - Grantchester

Review summary

1. A

   Alistair

   Cambridge

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Lovely lunch, fantastic front of house staff. Kitchen service was however a little slow (accepted as it was a busy Sunday lunch). We ordered Roast beef and Roast pork arrived by mistake, leading to 10 minute delay for my Mum left waiting for the right meal to arrive while the rest of us ate before our lunch went cold. Not the best experience for her birthday. Also roast lamb was missing mint sauce and Yorkshire puddings were very dry / cold and needed a good soak in the gravy. Left a little disappointed, but felt for the staff who looked after us so well and tried to resolve the short comings.
   

   Red Lion - GrantchesterResponded 1 day ago

   Hi Alistair, thank you for your feedback. So sorry to hear your mum's order was sent incorrectly - I'm glad the front of house team did all they could to make it as good an experience as possible for her birthday. We very much look forward to welcoming you back again soon.
   

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2. M

   Mark

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious Sunday roast at the Red Lion. Highly recommended. Service was excellant. Thank you. Will definitely be back again soon.
   

   Red Lion - GrantchesterResponded 2 days ago

   Thank you for giving us 5stars, we really do appreciate you taking your time to leave us a lovely review, we hope to see you again soon :)
   

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3. S

   Sharon

   Cambridge

   2 reviews

   1.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Freezing cold, poor service, if you'd prefer to be able to still feel your legs and feet by the end of the meal then this isn't for you! No heating on throughout, a log burner which only warmed if you were sitting right in front of it. I booked 'table in cosy corner of main restaurant away from main doors' as my mum is 89 and really feels the cold. When we arrived we were told that despite that there weren't any tables left in the restaurant and instead were given the 'only available table' in the freezing bay window to the right of the main doors! There wasn't any heating, there was part of the main restaurant to our right which the staff actually admitted they'd closed off as it was 'really cold in there' (although it was open to our section)!! After about 10 mins I had to go and ask for menus, ('sorry I thought my colleague would have given them to you'). They'd wiped our table but left the cleaning spray bottle and j-cloth on it (nice touch)! None of them noticed it so eventually I moved it. It was a 6.30pm Sat eve booking and they'd run out of the chicken kyiv main which 2 of us wanted and which was the main reason I thought we'd stupidly give The Red Lion a 2nd chance; having had an awful experience there about a year ago!! Service was very slow, it was 7pm by the time we actually got to order. The general feel was of a badly run place where no-one really knew quite what was going on. Mum ordered a starter (pumpkin ravioli with chestnuts) as she wanted a pudding, it was very bland so she didn't eat much of it. We had fish and chips which were good, very nice chips - that was the highlight of the evening! We waited for a while once we'd finished the mains, no-one came to clear the plates or check if we wanted deserts and we were getting so cold by then, (mum had eaten with her coat on), that we scraped the idea of desert and just left. a 12.5% service charge included in the bill was taking the mickey!
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Sharon I hope you are well and thank you for taking the time to leave us a review. Please do reach out directly to us.
   

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4. OT

   OpenTable Diner

   Norfolk/Suffolk

   1 review

   2.0

   1 review

   Dined on 11 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Table booked for 1:30. My grandparents arrived earlier than we did and had already sat down. They were not approached on sitting asking about drinks. After my family arrived, we were asked for drinks about 10/20 mins later. 45 mins later we receive the drinks with one missing. We ask one of the waitresses to get us another one but never did. Someone from our party had to go up to the bar. This where they tell us that they were having problems with the drink dispenser. The food was good. Nothing more on that. Asked for the deserts, not a massive range of so we just had the main and left. Was difficult to flag down someone to pay for the meal. Not so brilliant experience as we were hoping.
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning I hope you are well and thank you for taking the time to leave us a review. Please do reach out directly to us.
   

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5. J

   Julie

   Cambridge

   1 review

   2.0

   1 review

   Dined on 5 January 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   One of our party was delayed so they kindly kept it warm while we were served as kitchen was closing (earlier than stated on website). Food was not a good temperature and texture of vegetables was poor. For what we had we found it very expensive.
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Julie I hope you are well and thank you for taking the time to leave us a review. Please do reach out directly to us.
   

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6. I

   Ian

   Cambridge

   1 review

   2.0

   1 review

   Dined on 31 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The food was ok but there was no welcome and little attention from staff. The manager on duty made no attempt to greet us on arrival and we were there for quite a while before anyone even noticed us. The young waiter gave us the wine to taste but didn't bother to pour it for us. There were no forks offered with dessert. Overall, I would say it was a mediocre experience. We have eaten there a few times before but the quality of service has fallen significantly. You feel like a number, not a customer. I have just checked my receipt and can see that 12.5% service charge was added. I didn't notice this when paying and it was definitely not pointed out to me. Given the lack of service, I would not have paid it and hope that it will be returned.
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Ian Thank you for taking the time to leave us a review. Please do reach out to us directly.
   

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7. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Red Lion Granchester is one of our fav local place. Each visit has always been a pleasure. This time we came to celebrate my Goddaughter’s Baptism day. The service (we had Sunday roast), food and ambience were great. I highly recommend The Red Lion. Friendly & efficient service, good food, good value and they are child & pet friendly.
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Thank for the kind words. I am pleased you had a good time. Looking forward to meeting you on your next visit.
   

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8. S

   Susan

   Hertfordshire

   2 reviews

   5.0

   2 reviews

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely pub with a nice ambiance. Really good food and service 😋
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Susan Thank you for leaving us a review. I Hope to see you again soon.
   

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9. D

   Darron

   Cambridge

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and portion sizes were good. The service here is excellent. Our server was attentive without being intrusive. We never had to ask for anything twice. We will definitely be booking Christmas lunch with them again
   

   Red Lion - GrantchesterResponded 7 days ago

   Good morning Darron Thank you for taking the time to leave us a review. I am pleased you had good Christmas day with us.
   

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10. J

    James

    London

    1 review

    3.0

    1 review

    Dined on 22 December 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Have eaten here lots before usually great but not so good today. Very busy so probably to be expected. Service was fantastic.
    

    Red Lion - GrantchesterResponded on 23 December 2024

    Good morning James Thanks for leaving us a review. I hope you do come back in the new year. Many thanks
    

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