Red Fox Prime Steakhouse - Glastonbury

Review summary

1. J

   Jeff

   New York City

   5 reviews

   vip
   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   First bad experience here. Has gone downhill or just a bad night? Service was poor. Went on a Saturday night, not busy at all to start. We ordered oysters, they were out. Someone ordered salmon, they were out. Someone ordered the stuffed chicken, they came back 30 minutes later stating they ran out. The excuse was that the chef was new and didn’t order enough? We ordered apps and dinner. It took forever for food to come out. When my steak came out, my asparagus side never came. My friend ordered his steak rare, it definitely was not. There was never any apologies, there was never any concern for all the mishaps. Other quality restaurants would have comped something for all the issues. I don’t see this restaurant as a go-to place anymore which is sad because they use to be a great place. For a meal more than $350 for 4 people, the overall experience was poor.
   

   Is this helpful?

   Report
2. J

   Jared

   Greater Boston

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall the food was good, we ordered the porterhouse for 2, ribeye, & salmon. The only thing that was lack luster was the service. Our waiter left without saying anything and we were waiting for the check for about 30 minutes. Finally another waiter noticed we were waiting to leave and helped cash us out.
   

   Is this helpful?

   Report
3. m

   mike

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was acceptably good but not much beyond. The NY strip wasn’t up to snuff but that was only complaint, per se. Surf and turf tasted good but pretty petite. Biggest issue for us was a very inexperienced lead server who didn’t know or care much about specials, pushed back on switching one potato side dish for another, and seemed slow to bring entrees, check, run credit card, etc. Still, a largely pleasant evening. Staff generally upbeat and attentive, pretty happy all-around vibe.
   

   Is this helpful?

   Report
4. K

   Kathy

   New York City

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent all around. From food to service and atmospheric
   

   Is this helpful?

   Report
5. K

   Kimberly

   New York City

   1 review

   2.0

   1 review

   Dined on 19 October 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   First time dining for dinner. Decor was much better than pictures. Gave a high end feeling. Some confusion on who the server was left Is waiting about 10 minutes before being offered a drink. Ordered the calamari and the wrong one was brought out. Lots of confusion and clarification by server when ordering so not surprised that wrong one served. Mixed reviews on the food quality. My biggest complaint was although we waited 10 minutes for being initially approached, we were completely through drinks, appetizer, and dinner in 1 hour. Everything felt rushed. The table next to us turned 2x’s in the 2 hours we were there. We stretched out the last half of our dinner with coffee and more wine. This restaurant would have been a 10 out of 10 in 1990. We will not be returning.
   

   Is this helpful?

   Report
6. t

   tom

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was outstanding. We had the filet and the prime ny strip. Both steaks were prepared perfectly. It was our first time here and we had a really enjoyable night.
   

   Is this helpful?

   Report
7. M

   Mary

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Red Fox does not disappoint. The food is always great and the service as well. Harry was an awesome waiter.
   

   Is this helpful?

   Report
8. R

   Rebecca

   Connecticut

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience. They just launched a brunch menu for Saturday and Sundays, which we ordered from. The service was attentive and friendly. The atmosphere was impressive. Their drinks menu was inventive, and I had the Red Fox Martini which was delicious. We ordered the stuffed mushrooms, which was the best I've ever had in my life bar none. The dishes were delicous and looked beautiful. I will absolutely be back, this is a hidden gem for sure.
   

   Is this helpful?

   Report
9. M

   Melissa

   New York City

   11 reviews

   vip
   4.0

   11 reviews

   Dined on 27 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The NY calamari was fantastic, steak was very good, mashed potatoes were dry, the bernaise sauce was awful. Server was friendly and funny. When my husband’s rib eye steak came out the server prepared it on the cast iron, unfortunately it splashed all over my husband’s shirt. Overall a lot if good qualities but not as polished/professional as a streak house should be.
   

   Is this helpful?

   Report
10. S

    Stephanie

    New York City

    4 reviews

    2.0

    4 reviews

    Dined on 1 September 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    Restaurant is a little hard to find as it is located inside of a complex. Ambience is as the only thing nice about this restaurant. Waitress didn’t know the menu and seemed confused as we placed our order. Timing on food was good but that is likely because there were no more than three other tables with people at the restaurant which is not a good sign at 7pm on a Sunday. My husband ordered a filet mignon cooked medium and got it well done. It was supposed to come with roasted potatoes which was already weird but ended up coming with overcooked potatoes that looked and tasted like homefries. My mom and i ordered the shrimp parmesan which was delicious but the linguini pasta was not fettucini and instead was pappardelle and very thick which we didn’t eat. Dad had chicken picatta dish that he enjoyed. It was my parents anniversary and i did mention it in my reservation so i was disappointed that nothing was even mentioned about it. I love Red Fox in Middletown but won’t be coming back to this one.
    

    Is this helpful?

    Report