Rainforest Cafe - Katy Mills

Review summary

1. S

   Stacey

   VIP

   Houston

   22 reviews

   1.0

   22 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Caydence was our waitress and she was absolutely horrible! We ordered 2 kids meals in addition to my adult entree and the brownie explosion. When the bill came, I noticed that I was charged for 2 kids drinks. I asked Caydence about it and she said the kids drinks (milk and sprite) did not come with the kids meals and were an additional charge. After I looked at the menu, the kids drinks did show as included in the kids meal. I brought this to her attention and she got loud and said that they’re not included. She does not belong in the service industry and is a horrible representation of Rainforest Cafe
   

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2. D

   Daniel

   Houston

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   An hour wait for the food once we were seated and the very slow service for refills
   

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3. V

   Victor

   VIP

   Portland

   5 reviews

   2.0

   5 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not a Rainforest Cafe experience. First, the food gave all of us pangs of poisoning pain. Second, the exhibits were all closed.
   

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4. R

   Rob

   Dallas

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   The food was decent and service was very good. Most of the animals were under repair and the aquariums were empty which is a big reason to go here. Restrooms were also out of service. Ownership needs to invest in the restaurant to justify their prices.
   

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5. A

   Adam

   Houston

   1 review

   4.0

   1 review

   Dined on 7 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The restaurant is going under a major renovation, so most of the animals are not working and sounds like it will be that way for a while. The food was great, though.
   

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6. S

   Shelly

   Houston

   31 reviews

   3.0

   31 reviews

   Dined on 1 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Sad that so many exhibits weren't working. Spinach artichoke dip was excellent and most of the food was good however the beef fajitas were real bad. Over cooked and not very flavorful.
   

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7. N

   Nina

   Houston

   9 reviews

   2.0

   9 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 2

   Disappointed half restaurant was closed and no jungle show for my kid
   

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8. L

   Lan Anh

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on 12 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Under renovation so the usual expectations of animatronics and thunder experience weren’t met
   

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9. I

   Idris

   Charlotte

   1 review

   5.0

   1 review

   Dined on 5 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service overall. No complaints!!!!!!!!!!!!!!
   

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10. G

    Gabriel

    New York City

    3 reviews

    1.0

    3 reviews

    Dined on 10 August 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    La comida llego fría, los platillo con sabor a congelado y no como se pidieron (acompañamientos), terrible experiencia, fuimos a festejar a mi hija de su cumpleaños, no recomiendo, caro y malo
    

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