RAILS Restaurant & Little Bar

Review summary

1. S

   Sinan

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible terrible service, please don’t go here for your own sake. We waited an hour, didn’t get our drinks even by the time we left and the bill was triple what we had. My worst restaurant experience ever!
   

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2. L

   Liz

   Gloucestershire

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great setting and layout. Good breakfast menu. Service on the slow side
   

   RAILS Restaurant & Little BarResponded 1 day ago

   Dear Liz, Thank you for sharing your experience at RAILS Restaurant & Little Bar. While I can see there are some positive elements of the experience, I will discuss your feedback with the team and take the necessary steps to improve the speed of service. Once again, I appreciate you taking the time to share your feedback. We hope that you allow us an opportunity to be of service once again whenever you visit London next. Best, Diogo
   

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3. M

   Martin

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting! First rate service from Matteo service manager, who was instrumental in finding me and my guest the perfect table. The food was delicious. Thank you Rails!!
   

   RAILS Restaurant & Little BarResponded today

   Dear Martin, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams and in special with Matteo which was so happy about your words. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Diogo
   

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4. N

   Nigel

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food very well presented in upmarket surroundings by polite and helpful staff.
   

   RAILS Restaurant & Little BarResponded 5 days ago

   Dear Nigel, Thank you for sharing your experience at RAILS Restaurant & Little Bar. Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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5. S

   Scott

   Denver

   27 reviews

   vip
   5.0

   27 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our meal. The service was great and the decor was awesome as well.
   

   RAILS Restaurant & Little BarResponded 5 days ago

   Dear Scott, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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6. J

   Janet

   London

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   It said festive dining. Not one piece of Christmas decoration in the lounge(small garland on mantle).. No decoration or tree in the restaurant. Nothing festive about the menu ,although the food was very nice, not a vast choice..Service was VERY slow but staff were very nice… No Bacardi, no Courvoisier & no Tia Maria.. 4 of asked for a coffee Licquer to finish with.. I had to explain to the waiter what they were… When they finally arrived they were cold… We complained & they offered to do them again but they didn’t have Tia Maria & the alternative they used was awful so they took it off our bill… The background music was really bad… No atmosphere so it cost us just under £100 each & we were all disappointed & agreed we wouldn’t go back there…
   

   RAILS Restaurant & Little BarResponded 5 days ago

   Dear Janet, I am writing to sincerely apologize for the slow service you experienced at RAILS restaurant recently. We strive to provide prompt and attentive service to all our guests, and it is clear that we fell short of your expectations on this occasion. Please know that your feedback is taken very seriously. While I can see there are some positive elements of the experience, we will focus on your constructive feedback with the team so we can improve our offering and service. Your satisfaction is very important to us, and we look forward to welcoming you back soon. Warm regards, Marco
   

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7. D

   Danny

   Newcastle

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent and food great just a little noisy with music a little to loud
   

   RAILS Restaurant & Little BarResponded 5 days ago

   Dear Danny, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We have noted the music comments. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Marco
   

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8. C

   Ciaran

   London

   4 reviews

   4.0

   4 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A lovely restaurant, great service and lovely food. The only let down was the choice of “music” as it sounded like a something screeching. I asked twice to have it turned down and it was no issue but is was …. Weird…. Annoying
   

   RAILS Restaurant & Little BarResponded on 6 December 2024

   Dear Ciaran, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind review with our teams, which they will be thrilled to receive. Regarding your feedback about the music we will take that into consideration. We are delighted you enjoyed your overall experience and look forward to welcoming you back. Sincerely, Diogo
   

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9. S

   Simon

   London

   3 reviews

   5.0

   3 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a great experience, loved the food and the ambiance. Service was great too.
   

   RAILS Restaurant & Little BarResponded on 5 December 2024

   Dear Simon, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Marco
   

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10. B

    Bailey

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    excellent choice fir dining in Kings Cross. Highly recommended.
    

    RAILS Restaurant & Little BarResponded on 2 December 2024

    Dear Bailey, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. I will share your kind review with our teams, which they will be thrilled to receive. We are delighted you enjoyed your experience and look forward to welcoming you back. Sincerely, Diogo
    

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