RAILS Restaurant & Little Bar

Review summary

1. J

   Jill

   VIP

   London

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The entire service team made our Christmas Day dining experience first class. Cheerful and very attentive throughout . The food was great and the mood festive .
   

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2. W

   Wendy

   London

   2 reviews

   4.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely place. Fabulous staff. Very efficient service. Great food choice.
   

   RAILS Restaurant & Little BarResponded 6 days ago

   Dear Wendy, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Wishing you a lovely Christmas and a very Happy New Year. Warm regards, Marco
   

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3. P

   Paul

   London

   8 reviews

   4.0

   8 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Excellent food and a great venue for a Business lunch-time meeting. A first rate dining experience.
   

   RAILS Restaurant & Little BarResponded on 17 December 2024

   Dear Paul, Thank you so much for your kind review of RAILS Restaurant & Little Bar. We are thrilled to hear that you enjoyed your experience with us! Your feedback means a lot to the team, and it’s wonderful to know that we were able to make your visit special. We truly appreciate your support and can’t wait to welcome you back again soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Marco
   

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4. A

   Alice

   London

   1 review

   3.0

   1 review

   Dined on 16 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Lovely restaurant, however the service wasn’t great although it wasn’t overly busy - a starter was forgotten and then due to this the meals were cold. Steaks weren’t cooked as ordered either. We were offered a reduction in the bill and then this was forgotten so we had to request it twice. Overall not what I would expect for the price.
   

   RAILS Restaurant & Little BarResponded 6 days ago

   Dear Alice, Thank you for sharing your experience at RAILS Restaurant & Little Bar. While I can see there are some positive elements of the experience, we will focus on your constructive feedback on the service and food elements. We endeavour to have all our guests feel pampered and spoiled during their experience with us and I sincerely apologise we fell short on this occasion. Once again, I appreciate you taking the time to share your feedback. We hope that you allow us an opportunity to be of service once again whenever you are in the area. Wishing you a lovely Christmas and a Happy New Year. Sincerely, Marco
   

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5. S

   Sinan

   London

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible terrible service, please don’t go here for your own sake. We waited an hour, didn’t get our drinks even by the time we left and the bill was triple what we had. My worst restaurant experience ever!
   

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6. L

   Liz

   Gloucestershire

   8 reviews

   4.0

   8 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great setting and layout. Good breakfast menu. Service on the slow side
   

   RAILS Restaurant & Little BarResponded on 15 December 2024

   Dear Liz, Thank you for sharing your experience at RAILS Restaurant & Little Bar. While I can see there are some positive elements of the experience, I will discuss your feedback with the team and take the necessary steps to improve the speed of service. Once again, I appreciate you taking the time to share your feedback. We hope that you allow us an opportunity to be of service once again whenever you visit London next. Best, Diogo
   

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7. M

   Martin

   London

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely setting! First rate service from Matteo service manager, who was instrumental in finding me and my guest the perfect table. The food was delicious. Thank you Rails!!
   

   RAILS Restaurant & Little BarResponded on 16 December 2024

   Dear Martin, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams and in special with Matteo which was so happy about your words. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Diogo
   

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8. N

   Nigel

   London

   1 review

   4.0

   1 review

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food very well presented in upmarket surroundings by polite and helpful staff.
   

   RAILS Restaurant & Little BarResponded on 11 December 2024

   Dear Nigel, Thank you for sharing your experience at RAILS Restaurant & Little Bar. Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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9. S

   Scott

   VIP

   Denver

   27 reviews

   5.0

   27 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our meal. The service was great and the decor was awesome as well.
   

   RAILS Restaurant & Little BarResponded on 11 December 2024

   Dear Scott, On behalf of the entire team, thank you for sharing your experience at RAILS Restaurant & Little Bar. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Marco
   

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10. J

    Janet

    London

    1 review

    3.0

    1 review

    Dined on 9 December 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    It said festive dining. Not one piece of Christmas decoration in the lounge(small garland on mantle).. No decoration or tree in the restaurant. Nothing festive about the menu ,although the food was very nice, not a vast choice..Service was VERY slow but staff were very nice… No Bacardi, no Courvoisier & no Tia Maria.. 4 of asked for a coffee Licquer to finish with.. I had to explain to the waiter what they were… When they finally arrived they were cold… We complained & they offered to do them again but they didn’t have Tia Maria & the alternative they used was awful so they took it off our bill… The background music was really bad… No atmosphere so it cost us just under £100 each & we were all disappointed & agreed we wouldn’t go back there…
    

    RAILS Restaurant & Little BarResponded on 11 December 2024

    Dear Janet, I am writing to sincerely apologize for the slow service you experienced at RAILS restaurant recently. We strive to provide prompt and attentive service to all our guests, and it is clear that we fell short of your expectations on this occasion. Please know that your feedback is taken very seriously. While I can see there are some positive elements of the experience, we will focus on your constructive feedback with the team so we can improve our offering and service. Your satisfaction is very important to us, and we look forward to welcoming you back soon. Warm regards, Marco
    

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