Rail House Victoria

Review summary

1. C

   Charles

   Brighton

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I arrived to a warm and personal accueil from a personable gentleman I presumed was the manager and offered the services of a cloakroom. I was quickly shown to my table, the service was prompt, attentive but not intrusive. The breakfast was sublime with fresh, imaginative and good quality ingredients all served at the right temperature. A smart but relaxed ambience made for a very pleasant contemplative breakfast away from the rush-hour madding crowds. I shall return. Thank you.
   

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2. S

   Sally

   VIP

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Warm, friendly, not too noisy last night! Great place for friendship are coming from different parts of London
   

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3. k

   kate

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I think the food is quite expensive - the cod portion was tiny and didn’t come with anything
   

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4. A

   Amba

   London

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The venue is lovely really pretty at Christmas but omg the food is poor. For £50 pp set menu the amount of food is really lacking. I ordered the duck starter which was just 4 slices of cold duck, needed a salad or something. The main I had was chicken schnitzel which was bland but the carrots and beans that came as a side was nice, dessert was 3 cheap donut balls and sauce- for £30pp okay, but £50? That’s wild. £58 if you include the service charge Also my colleague ordered a bubblegum cocktail which was meant to have gin and amaretto, and it came in a Prosecco glass- thick and creamy white liquid that had a dried strawberry floating in the middle. It was bad and weird.
   

   Rail House VictoriaResponded 2 days ago

   Hi Amba, Thank you for sharing your detailed feedback. While we’re glad to hear you appreciated the festive ambience, we’re truly sorry that the food and drink did not meet your expectations. Your concerns about portion sizes and value for money on the set menu are noted, and we’ll review this with our kitchen team to ensure it’s aligned with guests' expectations. We also apologise for the cocktail experience—it sounds far from what we intended, and we’ll address this with our bar staff to improve consistency and presentation. We value your input and would like the opportunity to provide a better experience in the future. Please don’t hesitate to reach out to us directly so we can make things right. Best, Sarah
   

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5. M

   Mark

   London

   44 reviews

   4.0

   44 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Busy night so can’t fault the staff or the noise… would love to come back here on a quieter night eg when no Xmas parties!
   

   Rail House VictoriaResponded 2 days ago

   Hi Mark, Thank you for your understanding! We're glad to hear you enjoyed your visit despite the busyness of the evening. We’d love to welcome you back on a quieter night so you can fully soak in the atmosphere without the holiday rush. Let us know when you'd like to visit again, and we’ll make sure it’s just as enjoyable. See you soon! Best, Sarah
   

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6. M

   Margaret

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and attentive service. Great tasting food. Portions are quite small though. Good value for the quality
   

   Rail House VictoriaResponded 2 days ago

   Thank you for the wonderful review. We hope to see you here more often. Best, Sarah
   

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7. K

   Kate

   London

   15 reviews

   5.0

   15 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Broad drinks menu and varied food menu, from small bites to full on roast dinner, something for everyone. Attentive, helpful staff. Great ambiance and a range of seating options that allow you to keep it casual or have a family get together. I had the roast turkey christmas style accompanied by chilli apple sauce, cauliflower cheese sauce and a giant yorkshire pudding, delicious.
   

   Rail House VictoriaResponded 2 days ago

   Hi Kate, Thank you for your lovely review! We're thrilled to hear you enjoyed our broad drinks menu and the variety in our food options—we aim to offer something for everyone. It’s great to know our staff made your visit even better with attentive and helpful service. We’re also glad you appreciated the ambience and seating options, perfect for any occasion. Your roast turkey Christmas-style dish sounds like a fantastic choice, and we’re delighted you found it delicious. We look forward to welcoming you back soon for another great experience! Best, Sarah
   

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8. K

   Kelly

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was concerned about the booking after reading some reviews but really didn’t need to worry. Visited on a Saturday evening - great ambience, excellent attentive service and delicious food! Can’t fault the place at all.
   

   Rail House VictoriaResponded 2 days ago

   Hi Kelly, Thank you for giving us a chance despite your initial concerns—we’re so glad we could exceed your expectations! It’s wonderful to hear you enjoyed the ambience, attentive service, and delicious food during your Saturday evening visit. Your kind words mean a lot to us, and we’re thrilled you had such a positive experience. We look forward to welcoming you back soon! Best, Sarah
   

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9. D

   Danielle

   London

   4 reviews

   3.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Really slow service, items forgotten. Couldn’t speak to a waitress and no one around. Cold food when it arrived.
   

   Rail House VictoriaResponded 2 days ago

   Dear Danielle, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced during your visit. Providing prompt service and quality food is a priority for us, and it's disappointing to hear we fell short in your case. We’re particularly sorry about the delays, the forgotten items, and the lack of staff availability. These are not the standards we aim to uphold. We will be addressing this with our team immediately to ensure better communication and attentiveness moving forward. Your feedback is invaluable in helping us improve. We hope you’ll give us another chance to provide the experience you deserve. Warm regards, Sarah
   

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10. T

    Tim

    London

    4 reviews

    4.0

    4 reviews

    Dined on 5 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Good all round. Drinks were a bit expensive and half filled at points (cocktails). Food alright just quite small for the price.
    

    Rail House VictoriaResponded on 6 December 2024

    Thank you for your feedback. We’re glad to hear you had a good overall experience. We apologize that the cocktails didn’t meet your expectations in terms of both price and presentation. We’ll be reviewing this with our team to ensure that every drink is served to the highest standard. We also appreciate your comments about the portion sizes and will consider them as we continue to improve our offerings. We hope to have the opportunity to welcome you back soon for a better experience. Warm regards, Sarah
    

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