RA Sushi Bar Restaurant – Times Square, NY

Review summary

1. A

   Ann

   Los Angeles

   9 reviews

   vip
   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   good quality was not as expected. A bit disappointing
   

   RA Sushi Bar Restaurant – Times Square, NYResponded today

   Hey Ann! We appreciate you taking the time to share your feedback with us. We're sorry to hear that you found our quality to be less than expected. We always strive to deliver a high-quality experience and we're disappointed that we fell short during your visit. We're glad to hear that you found our service to be up to par. We hope that despite this experience, you'll give us another chance to impress you with our quality and service. Thank you for your feedback, and we hope to see you again soon at RA Sushi Bar Restaurant – Times Square. Best Regards, The Management Team
   

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2. C

   Cassie

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This is our second time at RA. The staff is very friendly and accommodating. They could have been more attentive, we had to flag down our server a couple of times. The food is good, but pricy. My major complaint is not having ingredients listed on the menu for each roll. Not all sushi places make rolls the same way. And if you are knew to sushi, how are you supposed to know what is in them? I have only seen this on the east coast. The west coast provides the ingredients of each roll. It's super helpful.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 3 days ago

   Hello, Cassie! Thank you for your feedback. We're glad you enjoyed your second visit to RA Sushi Bar Restaurant – Times Square. We're sorry to hear that your experience didn't match your expectations, especially with our service. We strive for attentive and friendly service and clearly, we fell short this time. We appreciate your comments about our menu and will take them into consideration. We hope to welcome you back soon for a more satisfying experience. Best regards, RA Sushi Bar Restaurant – Times Square Management Team
   

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3. N

   Nelson

   New York City

   36 reviews

   vip
   4.0

   36 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good but the service was not good. It seemed that they were understaffed. Everything took too long to order.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 5 days ago

   Hi Nelson! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at RA Sushi Bar Restaurant – Times Square. However, we're sorry to hear about your experience with our service. We always strive to provide prompt and efficient service to all our guests, and we regret that we didn't meet your expectations in this aspect. Your comments are invaluable to us and we will certainly take them into consideration as we continuously work to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, RA Sushi Bar Restaurant – Times Square, NY Management Team
   

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4. M

   MARILENA

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined on 20 November 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   This restaurant has completely gone downhill it used to be on the upper west side when it was called Haru and the food was exceptional. I used to go at least once a week. I’ve tried it twice now at this new location and it’s absolutely awful. The food quality is terrible terrible terrible
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 22 November 2024

   Thanks for the feedback, Marilena! We're really sorry to hear that your recent experiences at RA Sushi Bar Restaurant – Times Square didn't live up to the quality you've known us for. We take your comments seriously and we're committed to improving. We're glad to hear that our service met your expectations, but we're sorry to hear that the food didn't. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and show you the improvements we've made.
   

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5. N

   Nate

   Philadelphia

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great that is was right across from the Harry Potter show & near the Westin where we stayed
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 4 days ago

   Hello, Nate! Thank you for taking the time to review RA Sushi Bar Restaurant – Times Square. We are delighted to hear that you enjoyed the sushi and our location near the Westin where you stayed. We strive to create a unique and enjoyable dining experience for our guests. We noticed that you rated our value slightly lower. We appreciate your feedback and will strive to improve in this area. We hope to see you again soon! Best regards, The Management Team
   

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6. c

   christopher

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   The staff was very nice and helpful . The food was really good. We enjoyed everything the crispy rice was awesome..
   

   RA Sushi Bar Restaurant – Times Square, NYResponded 4 days ago

   Hey Christopher! Thanks for the feedback! We're delighted to hear that you had a great experience at RA Sushi Bar Restaurant – Times Square. It's wonderful to know that you enjoyed our crispy rice and found our staff to be very helpful. We're always striving to provide the best value possible, and your input will help us in that endeavor. We hope to see you again soon!
   

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7. S

   Susan neuman

   Detroit

   27 reviews

   4.0

   27 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was very fresh and very good. I'd recommend it.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 12 November 2024

   Thanks for the feedback, Susan! We're thrilled to hear that you enjoyed our fresh sushi and found the food to your liking. Your recommendation means a lot to us. We noticed that you rated the value slightly lower, and we appreciate your honesty. We're always striving to provide the best experience for our guests, and your feedback helps us do just that. Looking forward to serving you again soon.
   

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8. m

   melissa

   New York City

   52 reviews

   vip
   4.0

   52 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Good value go for the happy hour from 3-6 well worth it pre or post theatre
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 11 November 2024

   Thanks for visiting us, Melissa! We're thrilled to hear you enjoyed the happy hour from 3-6 at RA Sushi Bar Restaurant – Times Square. We strive to offer a unique dining experience that caters to all budgets and preferences, so we're glad you found it worthwhile. We noticed that our service didn't quite meet your expectations, and we sincerely apologize for that. We always aim to provide top-notch service to our guests, and we'll certainly work on improving this. We look forward to welcoming you back soon!
   

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9. D

   Daniel

   Atlanta Metro

   23 reviews

   vip
   1.0

   23 reviews

   Dined on 2 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Mediocre sushi at best. Rice is hard and stale, flavorless sushi. Not horrible but mediocre and a slight step above super market sushi. Just don’t go.
   

   RA Sushi Bar Restaurant – Times Square, NYResponded on 5 November 2024

   Thanks for visiting us, Daniel! We're sorry to hear that you were not satisfied with your experience at RA Sushi Bar Restaurant – Times Square. We pride ourselves on the quality and presentation of our sushi, and we're disappointed to hear that we fell short during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to provide a better dining experience. Best regards, The Management Team
   

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10. G

    GoodEats

    San Francisco

    1 review

    vip
    2.0

    1 review

    Dined on 2 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    I used to frequent the calm, elegant, bustling sushi & Japanese eatery that was here before. Now, the place is jarring, so much red and poor art, and blasting music with a country bent… it is no longer a lovely Japanese experience where I could meet clients or friends. Neither the server nor the host cleaned up or offered to clean up spilled sauce on the table that happened when they sat me, though there were only 3 tables of people in the entire place, at the height of lunch hour. The restaurant & sushi bar that was once so busy was empty, and not as clean overall. I would not eat sushi there. A disappointing experience.
    

    RA Sushi Bar Restaurant – Times Square, NYResponded on 4 November 2024

    Dear Guest! We're really sorry to hear about your experience at RA Sushi Bar Restaurant – Times Square. We always aim to deliver a pleasant and enjoyable experience to our guests, and we regret that we missed the mark. Your feedback about the music, the cleanliness, and the spilled sauce is duly noted. We're taking your comments into account as we strive to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance in the future to make it right. Best, The Management Team
    

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