Quiora

Review summary

1. T

   Ty

   VIP

   Hawaii

   52 reviews

   3.0

   52 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Numerous railside tables available. Maitre d’ would not sit us at one because we were Open Table reservation diners. Had to argue to finally get seating that was clearly available. Not a great way to start an evening!
   

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2. R

   Reygie

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Read lots of bad reviews but our experience were great. We were taken cared of right away, food was great, view was amazing, and service were excellent.
   

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3. D

   Dr James M

   VIP

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We stayed a week and enjoyed the restaurant tremendously. Thank you.
   

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4. OT

   OpenTable Diner

   Hawaii

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seemed to attended mostly by families with kids staying at the Ritz. They did have a kids menu which was appreciated. The rest of the menu was Ala cart. Food was good, fresh, tasty. Wait staff attentive. Open air seating with additional space inside for bad weather option. Walk past the pool area, not noticeable from dining, but you head kids playing. I’d term this as resort dining we were the only Kamaaina there. It cost us $100 per person. Nice view.
   

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5. J

   Jaime

   VIP

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   The staff did their best however for a set menu, here were the issues: - out of the 5 choices for main, they didn’t have one. As a set menu for a holiday special, no mains should be out. - I ordered the duck as a secondary choice and it arrived not even warm which was difficult to ingest since there was a lot of fat (which is expected for duck). - my partner ordered the veal chop and it was completely raw in the middle. The staff apologized and did not charge us for my meal however the set menu (in addition to the notes above), were below par for a restaurant in the Ritz.
   

   QuioraResponded 4 days ago

   Mahalo Jamie for your feedback and for bringing these concerns to our attention. We deeply apologize for the challenges you experienced with the set menu, including the unavailability of the scallops and preparation issues with your dishes. This is not the standard we strive for, and we appreciate your understanding as our team worked to address the situation. Your comments have been shared with our culinary team to ensure improvements moving forward. We hope that you continue to have a happy new year in 2025!
   

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6. C

   Chris

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great view. Great staff. Great food. Great drinks
   

   QuioraResponded 4 days ago

   Aloha Chris, Thank you for leaving such a positive review! Your satisfaction is our ultimate goal, and we're thrilled we could exceed your expectations.
   

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7. M

   Mariusz

   Hawaii

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Tragedia obsługa zakręcona z winem z jedzeniem. Przystawki podane po daniu Głównym .Menadzer nieobecny
   

   QuioraResponded 4 days ago

   Thank you for sharing your feedback with us. We sincerely apologize for the service issues you experienced, including the timing of your dishes and the lack of managerial presence during your visit. This is not the level of service we aim to provide, and we deeply regret that we fell short.
   

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8. E

   Emily

   Toronto

   4 reviews

   2.0

   4 reviews

   Dined on 28 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Wasn’t great didn’t have cutlery and food was meh without much flavour fries seemed like frozen
   

   QuioraResponded 4 days ago

   Mahalo for your feedback. I’m truly sorry to hear about the issues you experienced from your lunch visit at Quiora. From not receiving cutlery, to the fries and food not meeting expectations. This falls short of the standards we strive for. Your comments will help us address these details with our team to ensure a better experience for all our guests.
   

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9. C

   Carolyne

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good, service and attention to detail was missing.
   

   QuioraResponded 4 days ago

   Aloha Carolyne! Mahalo for your kind words about the food—we’re so glad you enjoyed it! That said, we are truly sorry to hear the service and attention to detail didn’t meet expectations. We strive to provide a seamless dining experience, and your feedback is a valuable reminder of where we can improve. We will be coaching our team with your feedback and we hope we will be able to elevate our service immediately. Mahalo nui loa.
   

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10. D

    Dana

    VIP

    New York City

    19 reviews

    3.0

    19 reviews

    Dined on 26 December 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Having been to the restaurant last year, we were excited to return for Christmas. It was truly a disappointment. The food was fine. While the servers were nice, they lacked the precision and professionalism of last years experience: A server dumped drinks all over two of us. Look, it happens... but how it was handled was terrible. We were soaked and sticy and the prioritized cleaning the floor over us, our chairs and tables. We had to ask for napkins to clean ourselves (they gave us paper, which stuck to our sticky skin). And cleaned the tables and chairs ourselves. We ate most if the meal with wet, clothing, and shoes and the staff complete ignored that fact. It honestly ruined the whole experience. Less of an issue, but it was family style, and no serving utensils were provided. With all the great options, I would skip this restaurant.
    

    QuioraResponded 3 days ago

    Aloha Dana, Thank you so much for bringing this to our attention. We are deeply sorry that we failed to properly address the spill to the fullest extent. We reached out prior with a voicemail left on the number provided to us on file, but is there a way we can further discuss the evening? If you would like to, we would love to reach out to you with the given email address we have associated with your reservation. We would love the chance to show you how we truly try to operate. Again, we are incredibly sorry for the handling of the situation. We'll be reaching out via phone call as well tomorrow. Mahalo nui!
    

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