Quince Rooftop

Review summary

1. R

   Rick

   Orange County

   13 reviews

   5.0

   13 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What can you say about this place that probably hasn’t already been said. The ambience was fantastic. The food and the service as well. We also got a surprise show that we were not expecting. I would definitely recommend this place. The manager Eiliu was very helpful and professional.
   

   Is this helpful?

   Report
2. S

   Sophia

   VIP

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   My family and I came to see the sunset. We were not attended to well. The sunset and atmosphere was great, but it was very loud. Service poor and slow. Food average for price. We ended up getting the Mexican stomach bug from this place and are still struggling and very weak. Makes me wonder about food hygiene and quality. Bottom line: If you are from America don’t come here. Lot’s of other places to watch sunset.
   

   Is this helpful?

   Report
3. H

   Hector

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Muchas felicidades. Gran atención de la gerente Valeria. Pronto estaremos de nuevo
   

   Is this helpful?

   Report
4. L

   Lorena

   VIP

   Mexico City

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   La comida deliciosa, buen servicio. Un pésimo detalle que les avisé que tenía un tema de movilidad y nos asignaron la mesa más lejana del lugar, sin elevador. Nunca me comentaron que el servicio de cocina terminaba a las 22:30 cuando mi reserva era a las 21:45, ordenamos rápido y literal, ya no pudimos pedir nada, no nos ofrecieron ni postre ni café. A las 23:00 empezaron a recoger. De muy mal gusto que no comenten que en Navidad el servicio es limitado.
   

   Quince RooftopResponded today

   Estimada Lorena, Agradecemos que te hayas tomado el tiempo de compartir tu experiencia en Quince. Valoramos mucho tus comentarios. Lamentamos sinceramente que tu celebración no haya sido como esperabas. Valoramos tu preferencia por nuestro restaurante y nos disculpamos por los inconvenientes con la ubicación de tu mesa y el horario de cocina. Lamentamos profundamente que la ubicación de tu mesa no fuera adecuada para tus necesidades. Entendemos lo importante que es la accesibilidad y nos disculpamos por no haber tenido esto en cuenta al asignarte una mesa. Estamos trabajando para mejorar nuestros procesos y asegurarnos de que todos nuestros clientes se sientan cómodos y atendidos. Te invitamos a que nos des otra oportunidad.
   

   Is this helpful?

   Report
5. C

   Carolyn

   VIP

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceeded my expectations! Amazing ambiance, food, cocktails and view. I must dine when in San Miguel.
   

   Is this helpful?

   Report
6. h

   harminder

   VIP

   San Diego

   15 reviews

   2.0

   15 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our waiter could not bother to give us attention when ordering. He also could not explain the menu. It was my husbands birthday and he was not made to fel special. Food was average for price.
   

   Quince RooftopResponded today

   Dear Harminder, We sincerely apologize that your dining experience at Quince did not meet your expectations. We value your feedback and take it very seriously. We understand your disappointment with the service and the lack of attention from your waiter. We're committed to providing excellent service to all our guests, and we're taking steps to improve our training. We appreciate you bringing the food quality and pricing to our attention. Your feedback is important to us as we continue to refine our menu. We invite you to give us another opportunity to provide you with a more enjoyable dining experience.
   

   Is this helpful?

   Report
7. R

   Robin

   VIP

   San Francisco

   36 reviews

   5.0

   36 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing Christmas Eve away from home in San Miguel because of Quince1810… from cheese board of Mexican cheeses , to chicken pot pie, fillet mignon on a bed of risotto with red pepper and leeks grilled. Then the dessert sambler of cornbread cake, black forest cake and a merigue of creme angleise and raspberries…. then we all were given roman candle torches to light. A skilled tight rope walker took to the atrium space dancing across it 30” in the air! Wow!!! Feliz Navidad!!!
   

   Quince RooftopResponded 1 day ago

   Dear Robin, From the sounds of it, your Christmas Eve at Quince was truly magical! We are absolutely thrilled to hear that your experience was so exceptional. We're delighted that you enjoyed the cheese board, the delicious Filet Mignon, and the Chicken Pot Pie. And the Dessert Sampler sounds absolutely divine! We are especially honored that you found the entertainment so memorable. The surprise with the roman candle torches and the tightrope walker sounds like an unforgettable experience. Thank you for sharing your enthusiastic review with us. We are so glad you had such a wonderful Christmas Eve at Quince. We hope to welcome you back to San Miguel de Allende soon!
   

   Is this helpful?

   Report
8. A

   Adela

   Western NC

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Well. We waited almost 2 hrs for my 6 year olds food, and I’ve asked the waiter several times about her food, and he kept saying 5 more minutes, 5 more minutes. The burgers were also not cooked all the way. So a bit disappointing but the outdoors was very nice
   

   Quince RooftopResponded 1 day ago

   Dear Adela, Thank you for taking the time to share your feedback about your recent dining experience at Quince. We sincerely apologize for the significant delay in your daughter's meal and for the undercooked burgers. We understand how frustrating this must have been, especially with a young child. We take all feedback seriously and are committed to improving our service. We will be reviewing this matter with our kitchen and service staff to ensure that this does not happen again. We appreciate your understanding and hope that you will consider giving us another opportunity to provide you with a more 1 positive dining experience in the future.
   

   Is this helpful?

   Report
9. M

   Maria Clara

   Guanajuato

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nos encantó la experiencia. El lugar, la comida, el ambiente excelente Es un lugar verdaderamente pet lovely, le llevaron agua a nuestro perrito sin que tuviéramos que pedirlo. Se nota que realmente piensan en las mascotas y hacen que se sientan tan bienvenidas como nosotros. Definitivamente volveremos.
   

   Quince RooftopResponded today

   ¡Hola María Clara! ¡Qué lindo que hayas compartido tu experiencia con nosotros! Nos alegra mucho saber que Quince fue el lugar perfecto para pasar un momento agradable junto a tu fiel compañero. ¡Es un placer saber que nuestro equipo se aseguró de que ambos se sintieran cómodos y atendidos! ¡Esperamos que vuelvas pronto para que tu perrito pueda disfrutar de otro paseo por nuestro jardín y de un nuevo trago de agua fresca!
   

   Is this helpful?

   Report
10. M

    María Magdalena

    Mexico City

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Es una terraza que tiene una vista privilegiada ya sea a la parroquia o al atardecer. Su servicio y comida son excelentes.
    

    Is this helpful?

    Report