Quince Rooftop

Review summary

1. J

   Juan Carlos

   Guanajuato

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Buena experiencia, falta un poco de validez en el trato, un poco más de atención al cliente...
   

   Quince RooftopResponded 2 days ago

   Gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una buena visita, aunque tomamos en cuenta su comentario sobre la atención al cliente. Trabajaremos para mejorar y asegurarnos de que cada detalle en el servicio sea impecable y refleje el estándar que buscamos ofrecer. Esperamos tener el placer de recibirle nuevamente para que su próxima visita sea aún más memorable.
   

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2. S

   Sarah

   Dallas

   37 reviews

   vip
   5.0

   37 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view of the Cathedral was outstanding. We had a delicious meal which enjoying the balancing act and sparklers. Service was good. We'd definitely go back and recommend to our friends.
   

   Quince RooftopResponded 1 day ago

   Thank you, for your fantastic review! We're thrilled you enjoyed the breathtaking view of the Cathedral, your delicious meal, and the unique entertainment. It's wonderful to know that the service met your expectations and that you'd recommend us to your friends. We can't wait to welcome you back for another memorable experience!
   

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3. M

   Mark

   Mexico

   125 reviews

   vip
   5.0

   125 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great table, friendly service and good food. Everything was fantastic but it is very expensive, even for San Miguel.
   

   Quince RooftopResponded 2 days ago

   Thank you, Mark, for your kind review! We're delighted to hear you enjoyed the friendly service, great table, and good food during your visit. We understand that our pricing reflects the quality of ingredients, service, and unique dining experience we aim to provide. We hope to welcome you back soon for another fantastic experience!
   

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4. D

   Doug

   Austin

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining here was magical with the incredible view of the Parroquia, very attentive service, superb food, top with entertainment from an acrobat!
   

   Quince RooftopResponded 2 days ago

   Thank you, Doug, for sharing your magical experience at Quince! We're delighted that you enjoyed the breathtaking view of the Parroquia, the attentive service, and our superb food. Adding the acrobat entertainment sounds like it truly made for an unforgettable evening. We hope to welcome you back soon for more exceptional dining moments!
   

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5. J

   John

   Palm Springs

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent place to eat. Great location, wonderful service and delicious food! Girlfriend’s birthday, so I wanted all this for her, and we got that plus a surprise dessert with fireworks!! Highly recommend this place. Oh, and the price was reasonable as well!
   

   Quince RooftopResponded 2 days ago

   Thank you, John, for your glowing review! We're thrilled to hear that Quince was the perfect spot to celebrate your girlfriend's birthday. It’s wonderful to know that the location, service, and food all met your expectations, and we’re glad the surprise dessert with fireworks added a special touch to your evening. We appreciate your recommendation and look forward to welcoming you both back soon for more memorable moments!
   

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6. S

   Silvia

   Cancun

   4 reviews

   vip
   5.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Como siempre, la comida y servicio… espectacular! Y el ambiente muy acogedor
   

   Quince RooftopResponded 7 days ago

   Hola Silvia, ¡Muchas gracias por tu reseña! Nos llena de alegría saber que la comida, el servicio y el ambiente cumplieron con tus expectativas. 😊 Esperamos seguir siendo parte de tus momentos especiales y verte de nuevo muy pronto en Quince. ¡Un saludo cordial! Equipo Quince
   

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7. A

   Angel

   Chicago

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waiter had many misses and did not pay attention to table. Food was good but service had many opportunities.
   

   Quince RooftopResponded 7 days ago

   Dear Angel, Thank you for sharing your feedback. We deeply regret that your third visit to Quince did not meet your expectations, particularly regarding the service. Your experience with our waiter does not align with the attentive and professional service we strive to provide every guest. We truly appreciate your continued visits and value your input as it helps us improve. If you would be willing, we’d like to understand more about your experience so we can address the service issues. Could you share more details or let us know the best way to contact you? We hope to have the opportunity to regain your trust and provide the exceptional service you deserve on a future visit.
   

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8. A

   Alberto

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Toda la ambientación muy buena como siempre. Solo que en esta ocasión el servicio muy malo. En varias ocasiones pedimos que nos quitaran un ventilador y al no hacernos caso, nos tuvimos que parar a desconectarlo. El calentador hasta la 4a vez que les dijimos lo prendieron. Y las primeras bebidas tardaron más de 20 mins en servirlas.
   

   Quince RooftopResponded on 19 November 2024

   Gracias por compartir tu experiencia. Nos alegra saber que la ambientación fue de tu agrado. Lamentamos mucho los inconvenientes con el servicio durante tu visita. Pedimos disculpas por los retrasos con las bebidas y por la falta de atención con el ventilador y el calentador. Tomamos tus comentarios muy en serio y trabajaremos en mejorar estos aspectos para garantizar que la experiencia de nuestros huéspedes sea siempre excelente. Esperamos poder ofrecerte una experiencia más satisfactoria en tu próxima visita.
   

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9. Z

   Zury

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Muy bonito lugar, como n una vista espectacular a la catedral, la comida excelente y un servicio muy bueno. El único tema es que tienes que llegar antes de las 7 para que puedas ver el show y nosotros llegamos después de las 9
   

   Quince RooftopResponded on 19 November 2024

   ¡Gracias por tu reseña, Zury! Nos alegra saber que disfrutaste de la vista, la comida y el servicio. Lamentamos que no pudieras ver el show, te recomendamos llegar un poco antes la próxima vez para aprovecharlo al máximo. ¡Esperamos verte nuevamente pronto!
   

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10. a

    agustin

    Houston

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Such an amazing and beautiful restaurant. The views are beautiful and the service was great .
    

    Quince RooftopResponded 7 days ago

    Thank you for your wonderful review! We're thrilled that you enjoyed the stunning views and had a great service experience during your visit. Your kind words mean so much to us. We hope to welcome you back soon for another amazing dining experience!
    

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