Primo Italian Steakhouse

Review summary

1. M

   Melissa

   VIP

   Columbus

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I realize it was NYE so I will give the restaurant some grace for that. We arrived with no one at the host stand and waited several mins for a flustered mumbling host that told us our table wasn’t ready and to wait a few mins. He arrived back and said follow him, no welcome! No have you dined with us before? Zero introduction or warmth. He placed us at a table about the size of a tire after I had booked a high top table over a month ago. We decided the table wasn’t even large enough to have one plate of food on let alone a full meal which we planned on eating, so we moved to the bar. I want to add that there was a high top large table directly behind us that sat empty for the 2.5 hours that we were there. Drinks were good and bartenders were friendly enough. The food took a very long time to get, but it was understandable due to it being NYE even though the restaurant was not full. Was I impressed by the quality of the meal? not at alI and I don’t see any reason to return especially when the quality compared to that of a chain restaurant with a higher price point. At one point we were approached by a friendly gentleman that asked if we needed anything since we were sitting with no food and empty drinks. He expedited our drinks by making them himself which I appreciated. What I thought was very strange is a 22% gratuity was forced on our bill without our knowledge, as someone who has no issues with tipping well and always leaves 20% I thought this was odd to be considered a “large party” when there was only 2 of us at the bar. I questioned it and was told it was bc it was NYE and I should have been told at arrival. Anyways, I had high hopes of enjoying this restaurant since it’s so close to home, but unfortunately, we will still continue to travel outside Middletown for more upscale dinning.
   

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2. D

   Dalton

   Columbus

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food was decent. Some good, some bad. Restaurant was busy but not full by any means. Service was horrendously slow. Overall spent 2 hours from The time we sat down, until we got up to leave. Took about an hour and 35 to get entrees. Waitress was also very slow, and rarely came back to the table. After my card was swiped, realized there was a 22% charge for a ‘large table’, even though we were a party of 2. Could not find the waitress for several minutes after to ask, so we left. Only would’ve been a few dollar difference in tip, but having that put on AFTER I gave my card, especially for a party of 2 was not great. All things considered, I would not eat here again.
   

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3. B

   Brian

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was incredibly slow as we waited 15 minutes before our server came to our table and over 50 minutes from the time we ordered until we received our food (there were open table so they weren’t that busy). She then only came to our table 3 more times in the 2+ hours we were there. But when the 22% gratuity is automatically added, why work hard. (They charged me for both steaks, added the gratuity and then credited one steak back - this added over $10 to the tip). I ordered a 14 oz medium rare ribeye. When it came out, it was roughly 1/2”-5/8” thick. The first one was cooked to well and the second was cooked to medium well. Of the 4 meals that were ordered at our table, the overwhelming comment was how over seasoned everything, as salt dominate the flavor. Drinks were crazy expensive, food was way overpriced for the quality and service.
   

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4. J

   Jennifer

   VIP

   Cincinnati

   156 reviews

   5.0

   156 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The artichoke appetizer is outstanding and the filets always perfect and tender.
   

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5. M

   Mariarosa

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic steaks and pasta, the environment is fancy, cozy and delightful, service was superb for our anniversary dinner. Also the dessert was delicious (tiramisu).
   

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6. K

   Kris

   VIP

   Columbus

   11 reviews

   5.0

   11 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a pleasant surprise. We had never been here before. We enjoyed the steak, the pasta, the desserts, the drinks. It was all very delicious And the best part was the service. Drew was awesome
   

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7. K

   Ken

   Cincinnati

   16 reviews

   5.0

   16 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! Fresh ingredients prepared perfectly. Don’t sleep on the Bolognese. It’s amazing! I was pleasantly surprised when it was served with cavatappi instead of linguine.
   

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8. D

   Dave

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meal was great. Service was excellent. Great night out for celebrating Christmas with my wife.
   

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9. L

   Lydia

   VIP

   Baltimore

   18 reviews

   4.0

   18 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We held our holiday dinner with our family. The food was very good, however the dessert menu was disappointing as they were out of 2 of the 5 items. Bar service was on the slow side. The food was very good. I would go back for the food and the pricing was very affordable. Hope they up their game on the dessert menu.
   

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10. G

    Gary

    Cincinnati

    15 reviews

    2.0

    15 reviews

    Dined on 18 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Best to call first after previewing menu online and booking reservation. Surprised by 3 Soups and 3 basic favorites Italian dishes UNAVAILABLE! WTH? Wasn’t even extended a FREE cocktail or dessert after expressing concerns with Mgr twice. Understaffed. Disappointed.
    

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