Prime Cut Steakhouse - Jamul Casino San Diego

Review summary

1. J

   Jean

   San Diego1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess in the front was excellent, as was our waiter. Food was also excellent. This was our second time eating at prime cut. Neither time have we been disappointed.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 24 February 2025

   Jean, thank you for your kind words! We're thrilled to hear you enjoyed your experience with our team and the food. It's wonderful to have you back at Prime Cut, and we look forward to serving you again soon!
   

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2. s

   susan

   London1 review

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Reservation was at 11:15am . Seated at 11am. Limited dining time of 90 mins. Which was ok with me, but larger parties might want to visit or celebrating a special occasion with people in their party. I think they might be short of staff. One server cutting prime ribs, plating, lobsters and crab legs. The line was getting long. I stood in line for 15mins, taking up my 90 minute. On the buffet line,I had to wait for French toast, Sausage and Bacon and vegetables to be filled, Desserts were limited, not a great variety. I complained to the front desk. I had to flag down a server to get my drinks. Is it worth the price? You decide.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 24 February 2025

   Hi Susan, thanks for sharing your feedback. We’re sorry to hear about your experience and appreciate your insights regarding our service and buffet offerings. We’re always looking to improve and will address these concerns with our team to enhance future visits. Your thoughts are invaluable to us!
   

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3. J

   Jolene VIP

   San Diego8 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service, and restaurant is just awesome.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 28 February 2025

   Thank you, Jolene! We’re thrilled to hear you enjoyed the food and service. Your kind words motivate our team to keep delivering great experiences. We look forward to welcoming you back soon!
   

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4. N

   Nell

   San Diego2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They didn’t have any bread and butter. Very limited menu. Service was very slow 15 min before we had to find someone to come to our table. The food was really good though. But would have been nice to have an appetizer option or even just some bread and butter.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Thanks for your feedback, Nell. We're glad you enjoyed the food! We’re always looking to improve, and your comments about the menu and service will help us enhance the overall dining experience. We appreciate you taking the time to share your thoughts with us!
   

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5. S

   Sal

   San Diego1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   I understand that Valentine’s Day is one of the busiest nights for restaurants, so I expected some delays. However, waiting 45 minutes past my reservation time to be seated was excessive, especially for a high-end establishment. We opted for the preset menu, but unfortunately, the food did not live up to expectations. The salad lacked flavor, the beef Wellington was extremely overcooked, and the lobster tail was rubbery and difficult to remove from the shell due to how overcooked it was. For a $300 meal (with only two drinks), I expected a much higher quality dining experience. That being said, the host service was excellent. They were welcoming and even provided an extra dessert to go, which was a nice gesture. While I appreciate the hospitality, the food itself was disappointing, especially for the price. I really wanted to love this experience, but given the quality of the meal, I can’t say I’d return for a special occasion.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Sal, we appreciate your feedback and truly apologize for the experience you had. While we're glad you enjoyed the service, we’re sorry the food didn’t meet expectations. We take your comments seriously and will address them with our team to improve future dining experiences. Thank you for sharing your thoughts.
   

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6. T

   Terri

   Las Vegas3 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Went for dinner on Valentines Day and sat to dine in the worlds smallest table. We waited 45 minutes to get a glass of water and an additional 15 minutes to get our waiter to the table. Felt harassed as waiter kept tapping my shoulder. He also called me by a different name. He offered to bring us drinks and disappeared for 10 minutes until he finally brought our drinks. We waited a total of 2 hours to dine. My steak was undercooked. Terrible service, ok food. Would not go back as I have received mediocre service at two different restaurants in this casino
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Terri, we appreciate your feedback and are truly sorry to hear about your experience. It’s disappointing to know we fell short on such a special day. Your concerns will be addressed with our team to improve service. Thank you for sharing your thoughts with us.
   

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7. M

   Melissa

   San Diego24 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Usually when you go to a nice steak house, and you're paying above normal prices, you expect to get the best of the best, whether it be taste, temperature, or even overall selection of your food. We happened to dine here WITH reservations on Valentine's Day, which seemed to be MUCH busier than normal, but we understood the occasion and expected to be waited on accordingly. First off, there was an option to dine with a 5 course set menu (for $160/person) or another option to dine at la carte (as they always offer this), we made the mistake of ordering a la carte..... From that moment on it seemed as though the wait staff took LONGER than usual to take our order and serve us. We were denied the ordering of bread or a salad (unless we had the 5 course meal, per the "chefs" instruction via our waitress), received our food (1 steak to share, mashed potatoes, and veggies) 45 minutes after we ordered it (there were 2 other tables next to us that got there 15 and 25 minutes after us, that received their entire meals and dessert before we received ours), AND to top it off, our sides were cold on arrival. We told our waitress that our potatoes were cold and she offered to bring us a new batch, which came out just as cold. Pretty disappointing for the amount we paid ($220+ total). I understand that set menus are easier for the chef/team but if it's that much of a burden to allow a table that isn't on the set menu order, probably should disclose that ahead of your reservations. That gives diners the option to choose whether they want to dine there and accept the availability or not!
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Melissa, thank you for your feedback. We're sorry to hear about your experience, especially on such a special occasion. We strive to provide exceptional service and quality, and we appreciate your insights on our menu options. Your comments will help us improve moving forward. We hope to welcome you back soon.
   

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8. N

   Nicholas

   San Diego8 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We have been here before on a typical date night and had a great experience. Unfortunately we went on Valentine's Day and, while the service was good and the staff was friendly, the preset menu (which was not required to be purchased, their regular menu was available) for the holiday was significantly under impressive. Started with a cheese plate for each of us, which was simple with 3 cheeses, grapes, honeycomb, and some berries along with a bread which seemed to come from a prepackaged loaf but was still fine. The next course was scallops and pork belly (separate dishes) which were underwhelming. I am not the biggest fan of either dish generally so maybe I am biased, but the scallops had a good flavor while the pork belly was quite bland and overcooked. Surprisingly the kale garnish on each plate was actually more delicious and flavorful. The next course was salad and they were probably the weakest attempt at a salad I have seen at a restaurant of this supposed caliber. One was an arugula beet salad with balsamic and burrata, the other a spinach strawberry salad, and both were the lowlight of the evening. At that point our lovely waitress asked us how we like the dishes. We were kindly honest and she was very understanding. The main course was next and we both chose the filet (Beef Wellington) and lobster dish. Ultimately it looked and tasted like the nicest dish you would get at an Applebees. Beyond unimpressive for the price tag. The dessert was delicious with a cheesecake, strawberry, and cherry all covered in chocolate along with a macaroon. It was obviously prepared and stored long prior to the meal as you could tell by the immense condensation on each item, but the flavor was great. The manager was kind enough to knock a bit off the price without us actually asking for it so we over tipped as a thank you, but aside from the service which was what you would expect at a restaurant with these price points, the meal itself was, like I said, Applebees...
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Nicholas, thank you for sharing your experience. We're glad to hear our staff provided great service, but we’re sorry the food didn’t meet your expectations. Your feedback on the menu is valuable, and we’ll use it to improve. We hope to provide you with a better experience next time!
   

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9. J

   Justin

   San Diego2 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Prime Cut is an AWESOME restaurant. My ribeye steak was amazing! Everything was delicious. When you make your reservation, asked to be seated at the window. The view is breathtaking. The only thing I didn’t like was the fact that they didn’t have salads to serve. I figure that’s something simple to serve at every restaurant. Also, only one dessert was being served. A brownie chocolate cheesecake, I believe. No buttercake, chocolate lava cake, crème brûlée, or carrot cake 🤷🏾‍♂️.  I just wish they had more than that category. Overall, I’ll definitely be back. The service was extremely helpful. Our waitress was a joy. Shoutout to Rikki, who suggested great drinks for the night 👍🏾.
   

   Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 17 February 2025

   Thanks for the awesome review, Justin! We’re thrilled you enjoyed the ribeye and the view. We appreciate your feedback on the salad and dessert options; it helps us improve. We look forward to welcoming you back for another great experience!
   

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10. O

    Omar VIP

    San Diego26 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent Food, Service and amazing view. Well worth every penny. Also, special menu for Valentines…awesome
    

    Prime Cut Steakhouse - Jamul Casino San DiegoResponded on 28 February 2025

    Omar, we’re thrilled to hear you enjoyed the food, service, and views! Our team works hard to create memorable experiences, especially for special occasions like Valentine’s. Thank you for your kind words and for choosing us! We can’t wait to welcome you back.
    

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