Prime 54

Review summary

1. M

   Michael

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   I was quite disappointed in prime 54. My reservation was for 8 PM and we arrived at 7:50. We were told that our table would be ready at eight so we walked around and looked at the shops arriving back at 8 PM we were then informed our table would not be ready for another 10 minutes. I don’t understand how if you have a reservation for eight that it should take 20 minutes to get a table ready we sat down and it took quite some time for anyone to come over and even begin to take our order. I was under the impression as well that there was a dress code at prime 54 yet the couple sitting next to us had the woman dressed in a very skimpy bikini, and while she had a shawl, continued to let it fall open, leaving nothing to the imagination. The gentleman was also dressed in shorts and flip-flops, as if they had just come off of the beach. During the evening, the young lady sitting next to us continued to vape, and when I asked about the dress code, they said yes, this isn’t allowed yet. No one spoke to the couple at all When we informed our waiter that we didn’t need the wine menu or cocktails cause neither one of us are partaking in alcoholic beverages. The wine glasses were just left on the table until we asked to have them removed. We also had to ask about bread service and were told that bread wasn’t brought out until we had at least ordered Yet we had to wait for our waiter to come and take our order. Our food did not arrive until 9:10. Getting appetizers an hour after your reservation is NOT quality service. We also had to ask to have our appetizer plates taken away. I will compliment the chef as the food was good. We were charged a 31 dollar service fee. That was a Tip which I would not have given. I have received better service from Chick-fil-A.
   

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2. A

   Andrew

   VIP

   West Palm Beach

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 3 people @ 6:45 pm Saturday night. We were seated right next to the entrance. I asked to be moved only to be told that all parties were "pre-assigned" to a table. WHAT? There were other empty 4 tops It took several minutes for anyone to acknowledge we were there. No water, no bread. Nothing. Once the waitress (name withheld to protect the utter mismanagement of the entire sh*tshow) arrived, she wanted to take drink orders - we were ready to order. We ordered and waited, and waited....finally bread arrived. Then we waited a looong time (wasn't counting) but a very long time for our 3 simple petite filets to arrive. Meanwhile....the area around the hostess stand was buzzing. The Saturday night crowd had arrived - and there were A LOT of them!! They were encroaching on our table SO, I got up and actually moved our table away from the HUNGRY crowd that had amassed at the entry. We ate pretty quickly, had our water glasses filled multiple times (this was a big win!) When we finished our meals is when the REAL WAIT started. We must have sat there for almost 30 minutes with NO ONE coming to check on us. DID THE MANAGEMENT NOT UNDERSTAND THE CONCEPT OF TURNING TABLES??? So, now I say to my party, we are NOT going to rush. We ultimately ordered desert and took our time. The check came (with a 20% service charge included) I suggested there be a way to DEDUCT 5% for horrific service. The food was very good but it was NOT worth the price or the wait. There are MUCH BETTER placed to see and be seen. Prime 54 is NOT one of them....
   

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3. F

   Frank

   VIP

   Washington DC

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best meal we had during the week at the Fontainebleau! Great to be downstairs so we could hear ourselves, and David was great too!
   

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4. J

   Jorge

   Miami

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing restaurant, just perfect all around. Will love to go again
   

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5. S

   Sharon

   Mobile

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food mediocre. Service was average. Noisy Serving bottled tea with a $300+ meal
   

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6. J

   Jean

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We ordered steak, lobster, and mashed potatoes. Steak arrived 10 minutes earlier than rest of meal. We had to bring it to attention before it was brought out.
   

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7. s

   shamaila

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a favorite when staying in Miami! Get the bone in ribeye!
   

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8. J

   Joel

   VIP

   Minneapolis

   50 reviews

   5.0

   50 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner, fabulous service. Our server, Valentina, was the consummate professional. It was a distinct pleasure to see how she ensured everything was great. Even some of our special requests.
   

   Prime 54Responded 7 days ago

   Dear Joel, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service. We strongly believe in providing all our guests with a five-star service, and we hope to see you again soon. Kind Regards, Marlon Guest Experience Team Fontainebleau Miami Beach-
   

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9. J

   John

   Miami

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had David as our waiter tonight he was the nicest and best waiter we have had during our ten day stay …… we just wanted to say this we will be back and hopefully see David thanks the Collins from Ireland
   

   Prime 54Responded on 3 February 2025

   Dear John Thank you for your kind words! We’re thrilled to hear that David made such a great impression during your stay. We’ll be sure to pass along your compliments to him. We look forward to welcoming you back and hope you’ll see David again on your next visit! Best Regards Jarib
   

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10. J

    Jon

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on 25 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We ate at Prime 54 at Fontainebleau and the food was excellent. We had Tina as our server and she was helpful in explaining the menu and her service was top notch. Also, we found Paku to be very attentive- 5 stars to Tina and Packu!! We hope to return. We had the chateaubriand with garlic butter for 2, salad with blue cheese dressing, Japanese sweet potato, and roasted carrots- all excellent!
    

    Prime 54Responded on 29 January 2025

    Dear Jon Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed your meal at Prime 54 and that Tina and Paku provided exceptional service. We’ll be sure to pass on your kind words to them. We look forward to welcoming you back soon for more delicious dishes! Best Regards Jarib
    

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