Prime 54

Review summary

1. M

   Maryjo

   VIP

   Greater Boston

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Not what you’d expect from a $$$$ restaurant. Steak was overcooked and had to be sent back while sides sat there for 10 min getting cold. Service was horrific! Our server took the order and did not return once to inquire about our dinner. We had to flag down a person busing tables to find a manager because our server never returned. It was becoming comical watching her tend to other tables and completely ignore us. Overall food was average, portion size very small and service worse than fast food.
   

   Is this helpful?

2. D

   Debra

   VIP

   New York City

   55 reviews

   3.0

   55 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The food was good, but our server was terrible.He never checked up on us. There was a problem with our salad, and we only told him about it when he gave us the check.
   

   Is this helpful?

3. M

   Michael

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   I was quite disappointed in prime 54. My reservation was for 8 PM and we arrived at 7:50. We were told that our table would be ready at eight so we walked around and looked at the shops arriving back at 8 PM we were then informed our table would not be ready for another 10 minutes. I don’t understand how if you have a reservation for eight that it should take 20 minutes to get a table ready we sat down and it took quite some time for anyone to come over and even begin to take our order. I was under the impression as well that there was a dress code at prime 54 yet the couple sitting next to us had the woman dressed in a very skimpy bikini, and while she had a shawl, continued to let it fall open, leaving nothing to the imagination. The gentleman was also dressed in shorts and flip-flops, as if they had just come off of the beach. During the evening, the young lady sitting next to us continued to vape, and when I asked about the dress code, they said yes, this isn’t allowed yet. No one spoke to the couple at all When we informed our waiter that we didn’t need the wine menu or cocktails cause neither one of us are partaking in alcoholic beverages. The wine glasses were just left on the table until we asked to have them removed. We also had to ask about bread service and were told that bread wasn’t brought out until we had at least ordered Yet we had to wait for our waiter to come and take our order. Our food did not arrive until 9:10. Getting appetizers an hour after your reservation is NOT quality service. We also had to ask to have our appetizer plates taken away. I will compliment the chef as the food was good. We were charged a 31 dollar service fee. That was a Tip which I would not have given. I have received better service from Chick-fil-A.
   

   Is this helpful?

4. A

   Andrew

   VIP

   West Palm Beach

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 3 people @ 6:45 pm Saturday night. We were seated right next to the entrance. I asked to be moved only to be told that all parties were "pre-assigned" to a table. WHAT? There were other empty 4 tops It took several minutes for anyone to acknowledge we were there. No water, no bread. Nothing. Once the waitress (name withheld to protect the utter mismanagement of the entire sh*tshow) arrived, she wanted to take drink orders - we were ready to order. We ordered and waited, and waited....finally bread arrived. Then we waited a looong time (wasn't counting) but a very long time for our 3 simple petite filets to arrive. Meanwhile....the area around the hostess stand was buzzing. The Saturday night crowd had arrived - and there were A LOT of them!! They were encroaching on our table SO, I got up and actually moved our table away from the HUNGRY crowd that had amassed at the entry. We ate pretty quickly, had our water glasses filled multiple times (this was a big win!) When we finished our meals is when the REAL WAIT started. We must have sat there for almost 30 minutes with NO ONE coming to check on us. DID THE MANAGEMENT NOT UNDERSTAND THE CONCEPT OF TURNING TABLES??? So, now I say to my party, we are NOT going to rush. We ultimately ordered desert and took our time. The check came (with a 20% service charge included) I suggested there be a way to DEDUCT 5% for horrific service. The food was very good but it was NOT worth the price or the wait. There are MUCH BETTER placed to see and be seen. Prime 54 is NOT one of them....
   

   Is this helpful?

5. F

   Frank

   VIP

   Washington DC

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best meal we had during the week at the Fontainebleau! Great to be downstairs so we could hear ourselves, and David was great too!
   

   Is this helpful?

6. J

   Jorge

   Miami

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing restaurant, just perfect all around. Will love to go again
   

   Is this helpful?

7. R

   Robert

   VIP

   Naples

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about this restaurant is great, food, service, ambiance. Staff was very accommodating and hospitable.
   

   Is this helpful?

8. S

   Sharon

   Mobile

   7 reviews

   2.0

   7 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food mediocre. Service was average. Noisy Serving bottled tea with a $300+ meal
   

   Is this helpful?

9. J

   Jean

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We ordered steak, lobster, and mashed potatoes. Steak arrived 10 minutes earlier than rest of meal. We had to bring it to attention before it was brought out.
   

   Is this helpful?

10. s

    shamaila

    VIP

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a favorite when staying in Miami! Get the bone in ribeye!
    

    Is this helpful?