Pied Piper

Review summary

1. A

   Andre

   Sacramento

   26 reviews

   4.0

   26 reviews

   Dined on 5 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant/bar. Always great service. Asian waiter, don’t recall his name, he is outstanding!
   

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2. L

   Luisa

   San Francisco

   1 review

   1.0

   1 review

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I had read a previous bad review on this restaurant but the assured me that it was due to a problem they had solved. The meal was really low quality! The four people in our party have the same opinion. The sea bass was chewy, salty and had a terrible combination of flavors ( cooked with chorizo 😳). It was also too fishy, not very fresh at all. The desert could have come from a frozen container from Trader Joe’s… nothing special! And the salad… we could have skipped that no problem. The only good thing was the soup. The service was very slow at first… they took 45 minutes to serve us. And after we complained they brought us things too fast as they brought the fish while we were having our salad. The ambiance was anything but classy with people in several tables hitting their plates with the utensils to call the staff’s attention. I would not recommend this at all.
   

   Pied PiperResponded on 27 January 2025

   Dear Ms. Borja, Thank you for sharing your feedback. I deeply apologize for your disappointing dining experience. The quality of the sea bass, dessert, and salad, along with the service delays and rushed pacing, fell far below our standards. The issues you described, including the lack of ambiance, are unacceptable, and I sincerely regret that we did not deliver the experience you were promised. Please know that your feedback has been shared with our culinary and service teams and these concerns have been addressed. I would love the opportunity to regain your trust and welcome you back for a better experience. Please let me know if you would consider returning, and I will personally oversee your visit to ensure it’s nothing short of exceptional. Warm regards, Charlyn C. Pied Piper GM
   

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3. S

   Sandra

   VIP

   Toronto

   4 reviews

   1.0

   4 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Absolutely horrible experience at their New Year’s dinner. Would not recommend to anyone. Food was not great. Our poor waiter did his best but he was given far too many tables to handle.
   

   Pied PiperResponded on 27 January 2025

   Dear Ms. Davis, Thank you for sharing your feedback about your New Year’s dinner experience. I sincerely apologize that the food did not meet your expectations and that your evening fell short of what we aim to deliver. I appreciate your acknowledgment of our waiter’s efforts, and I regret that your experience was not up to the high standards we strive to maintain. We value your feedback and would love the chance to welcome you back for the exceptional dining experience you deserve, and I will personally assist with your next visit. Warm regards, Charlyn Contreras Pied Piper General Manager
   

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4. W

   Warren

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is second time be here. It much better than last time time. Will come back again!
   

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5. VC

   VickiC

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Pied piper is our favorite SFO bar. Made NYE reservations to be sure of a table in bar and dinner. Seated in bar, handed a Fixed price dinner menu only. No drink included. Ordered drinks and asked for time to review menu. No bar snacks delivered or offered. Made meal selections and waited. New customers arrived and ordered from regular menu! And bar snacks delivered with drinks. So with no reservations, they had the evening we had wanted! The waitress was not trained to listen when we asked questions. Kept taking husband's bread plate away. Final straw was dessert, delivered something we did not recognize as what was listed on fixed menu. She could not answer or questions. Waited for another waiter to help. Brought each of us another plate of dessert, supposedly menu was not list of options, but a 2- dish separate dessert. We sent it back. Bill was expectedly high. First time Pied Piper failed us. Will think twice before any further dinners. NO reservations and will take a chance for a bar seat. Most disappointing NYE ever.
   

   Pied PiperResponded on 27 January 2025

   Dear Ms. Vicki C., Thank you for sharing your feedback about your New Year’s Eve experience at Pied Piper. I’m truly sorry we fell short of your expectations on such a special evening. The confusion with the menus, lack of bar snacks, service issues, and dessert mishap are not reflective of the experience we strive to provide. I truly value your loyalty and would love the opportunity to make it right. Please allow us to welcome you back for a more enjoyable experience. Feel free to reach out to me directly so I can personally assist in arranging your next visit. Warm Regards, Charlyn Contreras Pied Piper General Manager
   

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6. M

   María José

   San Francisco

   1 review

   4.0

   1 review

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   I would suggest that you make sure to hired waitress to help out when you know you are expecting a lot of people dinning in. :) I noticed some people feeling upset for this specific reason and that put more pressure on the actual waitress attending, which it is not fair. Otherwise it was nice.
   

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7. D

   Dominic

   Las Vegas

   16 reviews

   2.0

   16 reviews

   Dined on 26 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I need to preface this review, by stating that at the time, Marriott has just endured an 80 days strike by staff, so this does need to be borne in mind. The positives: The moment of greeting by the door host: excellent and got me to my seat really fast. The food, itself, was truly well prepared and plentiful. I couldn't eat everything and that says something. The service, when it happens, is really attentive. The negatives: The place is dusty, seriously dusty. I don't blame the cleaning staff for this, they've been on strike. I blame management who haven't been coming in with a critical eye and seeing what customers see, and taking action, as they should. At the Palace Hotel, I expect that from management. The floor itself is seriously understaffed. There were possibly two (but I suspect) one floor staff and he was run off his feet. This could easily have done with another server. No one checked the menus before service, because I was served with a menu with the main page missing. When I pointed this out, the menu was removed but never replaced, so I had to borrow my partner's menu to read what was available. There is no option available for non alcoholic beverages. Nothing in either the menu or the wine list offers this. When I asked the waiter about this, he went, checked, came back and forgot the ingredients in the one only non alcoholic drink. I had the feeling I may well have been the first customer to ask this. I'm surprised, these days. My party was not offered dessert. We finished our mains, at which point our check arrived. Subtle, this was not. Overall, I'm disappointed. The Pied Piper is part of the Palace Hotel. It's standards should be above and beyond. This was neither above and certainly nowhere near approaching beyond.
   

   Pied PiperResponded on 27 January 2025

   Dear Mr. Hearne, Thank you for taking the time to share your thoughtful feedback regarding your recent Christmas dinner with us. While I am pleased to hear that you appreciated the warm greeting, well prepared food, and attentive service, I sincerely apologize for the other shortcomings you encountered. The issues you’ve highlighted regarding cleanliness, staffing, and service oversight are certainly not in line with the high standards we aim to uphold at the Palace Hotel. Your feedback has been taken to heart, and we already took immediate steps to address these concerns. I would love to welcome you back and offer you a truly refined and seamless experience. Please do not hesitate to contact me directly, and I will ensure your next visit exceeds expectations. Warm Regards, Charlyn C.
   

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8. f

   franklin

   San Francisco

   1 review

   2.0

   1 review

   Dined on 25 December 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Inexperienced waiters: gave me a child's menu; never checked back for drinks; sevrved steak [quality] without steak knives! No verbal descriptios; no drink menus
   

   Pied PiperResponded on 27 January 2025

   Dear Mr. Zawacki, Thank you for sharing your experience with us. I sincerely apologize for the oversights you encountered, such as receiving the incorrect menu, missing steak knives, and not being offered drink menus. This is not the standard we aim to uphold. I have shared your feedback with the team to address and resolve these concerns and we have already taken steps to ensure these issues will not happen again. Please allow me to welcome you back and provide the exceptional experience you deserve. Please feel free to contact me directly for your next visit. Warm regards, Charlyn Contreras Pied Piper General Manager
   

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9. G

   G

   VIP

   Sacramento

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The Thanksgiving price fixe meal for $160 was nothing short of awful. The turkey was in the form of pressed meat in a crescent shape, it along with whatever was supposedly stuffing and gravy reminded me of opening a can of dog food it was tasteless and looked like a mess on the plate. The turkey came with 5 green beans next to a disgusting blob of cold mashed potatoes and 3 small pieces of sweet potatoes. The appetizers and dessert were lackluster nothing to write home about. Overall it was simply disgusting. I would not recommend eating at the Pied Piper the meal was overpriced. The chef should return to culinary school.
   

   Pied PiperResponded on 27 January 2025

   Dear Ms. Perrin, I truly regret that your Thanksgiving meal with us was so far from your expectations. The turkey presentation and the overall quality of the meal do not reflect the standards we hold ourselves to, and I’m deeply sorry we missed the mark. Your comments about the turkey and sides have been shared with our culinary team and has been reviewed. We are committed to revisiting our approach to ensure such issues are addressed, and your feedback is instrumental in our improvement. We would love the opportunity to provide you with a much more positive experience. Please feel free to reach out to me directly for your next visit. Warm regards, Charlyn C. Pied Piper General Manager
   

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10. B

    Bennie

    San Francisco

    123 reviews

    2.0

    123 reviews

    Dined on 26 November 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    The service was really bad! Shocking for a nice hotel but it may be due to the ongoing strike. The server had no idea about the menu, very nervous and got our order wrong. Instead of tomato soup, we got French onion soup! The food was ok but took a long time to arrive, with the appetizers and entrees arriving at the same time! Ugh!
    

    Pied PiperResponded on 27 January 2025

    Dear Mr. Ferma, Thank you for sharing your feedback with us. I truly regret that your dining experience did not meet expectations, and I sincerely apologize for the issues you encountered during your visit. I understand your frustration with the service and the mix up with your order, and while the labor disruption last November presented challenges, it is ultimately our responsibility to ensure every guest feels cared for and enjoys a seamless experience. I’m sorry we fell short in your case. We would love the opportunity to provide you with the exceptional dining experience you deserve. Please allow us to welcome you back as our guest. Kindly let me know a date and time that works for you, and I will personally ensure your evening is flawless. Warm Regards, Charlyn C. Pied Piper GM
    

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