Piccolino - Knutsford

Review summary

1. E

   Elizabeth VIP

   Cheshire2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was outstanding a real authentic restaurant.
   

   Is this helpful?

2. A

   Alun

   London8 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff - helpful and friendly. Lovely food and good value
   

   Piccolino - KnutsfordResponded on 25 February 2025

   Ciao Alun. Thank you very much for the 5 stars*review! Hope to see you again soon. Kind regards Toni Restaurant Manager
   

   Is this helpful?

3. C

   Carol

   Cheshire1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish our experience was excellent. I was meeting two friends and was worried about walking in alone, the staff were lovely and put me at ease as I sat at the bar and ordered a drink. We were not rushed, our table was fab. The service was first class, so attentive but not pushy. The food was delicious. The atmosphere in the restaurant was wonderful, with a great buzz throughout.
   

   Piccolino - KnutsfordResponded on 25 February 2025

   Ciao Carol. Thank you very much for your fantastic feedback ! We're thrilled to hear you enjoyed your meal and service in our restaurant. Hope to see you again soon. Kind regards Toni Restaurant Manager
   

   Is this helpful?

4. P

   Paul VIP

   Manchester12 reviews

   2.0

   Dined on 13 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food is good and the atmosphere is nice, but the service is poor. The waiter was rude and arrogant; the type that makes you feel that he's doing you a favour. I won't be going back as a result.
   

   Piccolino - KnutsfordResponded on 14 February 2025

   Thank you for your feedback. We're glad you enjoyed the food and atmosphere but truly regret that your experience with our service fell short. We take this seriously and have sent you a personal email to address your concerns. Best regards Gianluca General Manager
   

   Is this helpful?

5. R

   Rob VIP

   Cheshire14 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal as always. The restaurant Manager has created a brilliant team here.
   

   Piccolino - KnutsfordResponded on 5 February 2025

   Ciao Rob. Thank you very much for the 5*stars review! Hope to see you again soon. Kind regards Toni Restaurant Manager
   

   Is this helpful?

6. P

   Paige

   Manchester1 review

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal. Service and quality of food was excellent. The truffle pasta is incredible - thank you!
   

   Piccolino - KnutsfordResponded on 3 January 2025

   Hi Paige, Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed your meal and that the service and food quality impressed you. The truffle pasta is one of our favorites too, so we’re delighted you loved it! We look forward to welcoming you back soon. Best regards Gianluca General Manager
   

   Is this helpful?

7. K

   Katie

   London1 review

   1.0

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Staff were not friendly or happy when interacting. We had to ask for water on the table which didn’t arrive until we asked again. The food was average and not good value for money. My pasta was stale and it had been left on the pass for too long before arriving on my table. We went downstairs for a cocktail afterwards and the lady only made the cocktail half way full in glass, so I had to kindly ask for her top this up to make it full. £14 cocktail half way full is not acceptable - she was rude and dismissive. This is usually my go to place in Knutsford but it has gone down hill massively. Its such a shame as a long time customer I’m writing this. I will not be going again and I will not recommend to anyone. Bad experience, overpriced, poor customer service.
   

   Piccolino - KnutsfordResponded on 3 January 2025

   Hi Katie, Thank you for your feedback. While we’re disappointed your visit didn’t meet expectations, we’d like to clarify a few points. To address your concerns, our team works hard to provide attentive service, but it seems we missed the mark with the water on this occasion. Our team checked back during your meal, and no issues with the pasta were raised at the time. We’ll still review your comments to ensure quality is maintained. The cocktail was happily remade for you, and our price for the cocktail you have ordered is £10.45, not £14. We aim to serve drinks to spec and will address your concerns with the team. We tried contacting you, but the number provided wasn’t in service. Please reach out to us directly if you’d like to discuss further. Best regards, Gianluca General Manager
   

   Is this helpful?

8. L

   Linda

   Cheshire2 reviews

   5.0

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food in gorgeous surroundings. Service excellent. We had a lovely time today. Thank you.
   

   Piccolino - KnutsfordResponded on 29 December 2024

   Thank you very much for the review Linda! Best regards Gianluca General Manager
   

   Is this helpful?

9. i

   ian

   Cheshire5 reviews

   5.0

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service fantastic . Lovely setting and will return again and again . However £34 for the cheapest bottle of wine and £22 for lasagne is a little pricey .
   

   Piccolino - KnutsfordResponded on 16 December 2024

   Thank you very much for the review Ian! Just for context, our Lasagna is priced £17.25, the special Lasagna with wagyu beef and truffle is £22. Our house wine is £28.75. Best regards Gianluca General Manager
   

   Is this helpful?

10. S

    Sue

    Manchester2 reviews

    5.0

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic experience this evening from being welcomed and shown to our table, to leaving. The food, service and whole ambience could not be faulted! Excellent and will return.
    

    Piccolino - KnutsfordResponded on 16 December 2024

    Thank you so much for your wonderful feedback Sue! We're thrilled to hear that you had such an enjoyable experience with us, from the warm welcome to the excellent food and ambiance. Your kind words mean the world to our team, and we can’t wait to welcome you back for another fantastic visit. See you soon! Best regards Gianluca General Manager
    

    Is this helpful?