Piccolino - Knutsford

Review summary

1. P

   Paul

   VIP

   Manchester

   12 reviews

   2.0

   12 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food is good and the atmosphere is nice, but the service is poor. The waiter was rude and arrogant; the type that makes you feel that he's doing you a favour. I won't be going back as a result.
   

   Piccolino - KnutsfordResponded 3 days ago

   Thank you for your feedback. We're glad you enjoyed the food and atmosphere but truly regret that your experience with our service fell short. We take this seriously and have sent you a personal email to address your concerns. Best regards Gianluca General Manager
   

   Is this helpful?

2. R

   Rob

   VIP

   Cheshire

   14 reviews

   5.0

   14 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal as always. The restaurant Manager has created a brilliant team here.
   

   Piccolino - KnutsfordResponded on 5 February 2025

   Ciao Rob. Thank you very much for the 5*stars review! Hope to see you again soon. Kind regards Toni Restaurant Manager
   

   Is this helpful?

3. P

   Paige

   Manchester

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal. Service and quality of food was excellent. The truffle pasta is incredible - thank you!
   

   Piccolino - KnutsfordResponded on 3 January 2025

   Hi Paige, Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed your meal and that the service and food quality impressed you. The truffle pasta is one of our favorites too, so we’re delighted you loved it! We look forward to welcoming you back soon. Best regards Gianluca General Manager
   

   Is this helpful?

4. K

   Katie

   London

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Staff were not friendly or happy when interacting. We had to ask for water on the table which didn’t arrive until we asked again. The food was average and not good value for money. My pasta was stale and it had been left on the pass for too long before arriving on my table. We went downstairs for a cocktail afterwards and the lady only made the cocktail half way full in glass, so I had to kindly ask for her top this up to make it full. £14 cocktail half way full is not acceptable - she was rude and dismissive. This is usually my go to place in Knutsford but it has gone down hill massively. Its such a shame as a long time customer I’m writing this. I will not be going again and I will not recommend to anyone. Bad experience, overpriced, poor customer service.
   

   Piccolino - KnutsfordResponded on 3 January 2025

   Hi Katie, Thank you for your feedback. While we’re disappointed your visit didn’t meet expectations, we’d like to clarify a few points. To address your concerns, our team works hard to provide attentive service, but it seems we missed the mark with the water on this occasion. Our team checked back during your meal, and no issues with the pasta were raised at the time. We’ll still review your comments to ensure quality is maintained. The cocktail was happily remade for you, and our price for the cocktail you have ordered is £10.45, not £14. We aim to serve drinks to spec and will address your concerns with the team. We tried contacting you, but the number provided wasn’t in service. Please reach out to us directly if you’d like to discuss further. Best regards, Gianluca General Manager
   

   Is this helpful?

5. L

   Linda

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food in gorgeous surroundings. Service excellent. We had a lovely time today. Thank you.
   

   Piccolino - KnutsfordResponded on 29 December 2024

   Thank you very much for the review Linda! Best regards Gianluca General Manager
   

   Is this helpful?

6. i

   ian

   Cheshire

   5 reviews

   5.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service fantastic . Lovely setting and will return again and again . However £34 for the cheapest bottle of wine and £22 for lasagne is a little pricey .
   

   Piccolino - KnutsfordResponded on 16 December 2024

   Thank you very much for the review Ian! Just for context, our Lasagna is priced £17.25, the special Lasagna with wagyu beef and truffle is £22. Our house wine is £28.75. Best regards Gianluca General Manager
   

   Is this helpful?

7. S

   Sue

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience this evening from being welcomed and shown to our table, to leaving. The food, service and whole ambience could not be faulted! Excellent and will return.
   

   Piccolino - KnutsfordResponded on 16 December 2024

   Thank you so much for your wonderful feedback Sue! We're thrilled to hear that you had such an enjoyable experience with us, from the warm welcome to the excellent food and ambiance. Your kind words mean the world to our team, and we can’t wait to welcome you back for another fantastic visit. See you soon! Best regards Gianluca General Manager
   

   Is this helpful?

8. A

   Annie

   Cheshire

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal served by very attentive staff. Enjoyable afternoon.
   

   Piccolino - KnutsfordResponded on 16 December 2024

   Thank you very much for the lovely review Annie. Hope to see you back soon! Best regards Gianluca General Manager
   

   Is this helpful?

9. T

   Theoulla

   Manchester

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We all Had a great time , food drinks and service were really good ! Well done team 🙌🎄
   

   Piccolino - KnutsfordResponded on 16 December 2024

   Thank you for the 5 stars Theoulla! Hope to see you back soon! Best regards Gianluca General Manager
   

   Is this helpful?

10. M

    Manuela

    Liverpool

    3 reviews

    5.0

    3 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Is always a pleasure,nice xmas decorations all over the restaurant! Food as always,the best!
    

    Piccolino - KnutsfordResponded on 9 December 2024

    Thank you very much for the 5 stars Manuela! Best regards Gianluca General Manager
    

    Is this helpful?