Piccolino - Henley-on-Thames

Review summary

1. E

   Emily

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious from start to finish, service has also significantly improved since our last visit, we will definitely be back!
   

   Piccolino - Henley-on-ThamesResponded today

   Dear Emily, Thank you so much for giving us another chance and for taking the time to share your kind words! We're delighted to hear that our team, especially the gentleman in the navy suit, was able to provide you with attentive service and turn your experience around. Your appreciation means the world to our chefs and staff, and we’re thrilled you enjoyed the quality of your meal. We look forward to welcoming you back again soon! Kind regards, Piccolino Henley
   

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2. A

   Alastair

   Berkshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our first time in Piccolino Henley On Thames, having enjoyed a couple of nice meals at the sister restaurant in Marlow. We don't know what the issue was but we're guessing they were short-staffed in the kitchen. The table was booked for 19:45; we arrived at 19:30 but were only seated around 20:30. After being ignored after our initial drinks order, we finally flagged down a waiter to take our food order well after 21:00. Originally we only ordered main meals - the châteaubriand all four of us wanted was sold out by this point! We ordered 1 sharing fiorentina and 2 filet steaks which eventually arrived after 22:00!!! We were recommended to order nibbles as the food would be minimum 20mins so we ended up ordering focaccia and olives (which were lovely), but necessary by this point. The filets were ordered medium and medium-rare - the medium was closer to blue and was actually cold in the middle. They did offer to re-do this but given the time we declined. This steak was taken off the bill. The fries were massively under cooked which was disappointing given the fries at Marlow are sensational. The staff did their best and we were comped a round of cocktails. All staff we interacted with were friendly and professional, with front of house and sommelier taking good care of us, but they were really let down by the food side. NB additional stemware smelt of stale dishwasher so we couldn't appreciate the nose on the second bottle. We were there to treat friends; the ambience was fabulous as was our company so we still enjoyed the evening. That said, we will stick to Marlow from herein if we fancy another Piccolino experience.
   

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3. T

   Teresa

   London

   73 reviews

   5.0

   73 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful surroundings lovely food and great service really helpful with a food request not on the menu
   

   Piccolino - Henley-on-ThamesResponded 1 day ago

   Dear Teresa, Thank you for your kind review! We're so pleased to hear that you enjoyed our delightful surroundings, delicious food, and great service. We look forward to welcoming you back soon. Kind regards, Piccolino Henley
   

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4. K

   Kempster

   London

   4 reviews

   3.0

   4 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   There’s a lot to like but it’s the little things that let the food down. Ordered the truffle special Burrata as a starter. It’s not cheap but it has fresh truffle, so that’s ok. But it came to the table clearly straight from a very cold fridge, which kills the flavour and texture. So, 2 expensive ingredients that are fantastic to eat, ruined because they’ve been refeidgerated until the last minute rather than brought to the correct temperature. If you want to charge those prices and serve those ingredients, please treat them properly and let them shine.
   

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5. A

   Alexandra

   Buckinghamshire

   3 reviews

   5.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely venue with great food and attentive staff. Will visit again
   

   Piccolino - Henley-on-ThamesResponded on 12 November 2024

   Dear Alexandra, Thank you for your review. We are glad to hear you enjoyed your recent dining experience with us. We look forward to welcoming you back soon. Kind Regards, Piccolino Henley
   

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6. M

   Melinda

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely round table for 6 of us. Excellent food and staff excelled themselves. Very friendly, fun and helpful. Our friends, who hadn't been to a Piccolino before were very impressed.
   

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7. C

   Carol

   London

   1 review

   4.0

   1 review

   Dined on 1 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Beautiful restaurant, wonderful staff. Had a super meal. Love that we were not rushed through our meal. Carpaccio was delish. As was my pasta, tagliatelle with prawns. Partner had a ribeye and peppercorn sauce (he thought the sauce slightly bland). Steak cooked as requested. Definitely go back.
   

   Piccolino - Henley-on-ThamesResponded on 7 November 2024

   Dear Carol, Thank you for your review. We are delighted to hear you had such an enjoyable dining experience with us recently. The carpaccio is one of our favorites so we are glad to hear you liked it. We look forward to welcoming you back soon! Kind Regards, Piccolino Henley
   

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8. K

   Kirsty

   London

   4 reviews

   1.0

   4 reviews

   Dined on 18 October 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   This is a new restaurant to Henley, part of a large established quality chain. As we were shown to our table we’d not even sat and menus were thrust to us whilst we had arms still in coats. The next waitress was kind and attentive brining drinks in a timely manner. We ordered, starters arrived, waited an age for our mains. I’d ordered spaghetti vongole- Sandy, tasteless, was just ghastly. In fact all the pasta and risotto dishes were the same. Nothing was seasoned, garlic and white wine had clearly gone on strike! I sent mine back and ordered a margarita pizza - the simplest thing. Again tasteless - the marinara sauce was lacking in everything! The manager did kindly deduct all the mains from the bill but going forward we can’t eat there until radical change is implemented and communicated. Such a shame as the ambience was great and the decor really lovely.
   

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9. j

   julian

   Surrey

   1 review

   5.0

   1 review

   Dined on 16 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outstanding we had a great evening , good atmosphere and great food
   

   Piccolino - Henley-on-ThamesResponded on 21 October 2024

   Thank you for the review Julian!
   

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10. D

    Donna

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on 12 October 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    I ordered a GF pizza & the base was raw. I had to send it back twice. My son’s steak was really dry. There was quite a long time between starters & mains & there was no rapport really between the server & our party. Left feeling very disappointed & it was my son’s 30th.
    

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