Piccolino Caffe Grande Manchester

Review summary

1. S

   Sharon

   Manchester

   3 reviews

   5.0

   3 reviews

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The oysters were served beautifully and tasted wonderful. The service was great and our waiter extremely friendly and welcoming. The oyster cheeks were cooked to perfection.
   

   Piccolino Caffe Grande ManchesterResponded on 1 March 2025

   Thank you for your 5-star review! We are thrilled to hear that you had an amazing dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon! Kind regards, Sebastian
   

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2. OT

   OpenTable Diner

   Manchester

   1 review

   5.0

   1 review

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, lovely environment! Jennifer our server was incredible!!
   

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   Piccolino Caffe Grande ManchesterResponded on 1 March 2025

   Thank you for your 5-star review! We are happy to hear you had a great time dining with us and I have passed along your lovely comments to Jennifer. We hope to see you again soon! Kind regards, Sebastian
   

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3. S

   Steve

   London

   5 reviews

   2.0

   5 reviews

   Dined on 22 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Starter lovely ( Calamari) Main course (calves liver) luke warm to cool. Waiter did not come by. When senior person came to clear plates we complained. He offered two free desserts - thanks but we did not want them so offered 30% off. Unfortunately ruined my wifes 65th birthday dinner. Do not think i will ever go to a Piccolino again. Virginia Water served me a freezing cold Lasagne last time. Seems to be an repeating issue. Shame as the venues themselves are fantastic.
   

   Piccolino Caffe Grande ManchesterResponded 5 days ago

   Ciao Steve, We’re truly sorry to hear that your experience didn’t meet expectations, especially on such a special occasion. While we’re glad you enjoyed your starter, it’s disappointing to know that your main course and the service fell short. We appreciate your honest feedback and take it seriously, as we strive to provide the best possible experience for our guests. We regret that this has been a recurring issue for you and will be reviewing this with our team to ensure improvements are made. If you’d be open to discussing this further, please reach out—we’d love the opportunity to make things right. kindest regards Sebastian Rios Guerra General Manager
   

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4. S

   Sarah

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyable meal, everything was fab and cooked to perfection. Staff were great and really attentive. Highly recommend
   

   Piccolino Caffe Grande ManchesterResponded on 23 February 2025

   Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your meal and that everything was cooked to perfection. Our team takes pride in providing great service, so it means a lot that you found them attentive. We truly appreciate your recommendation and hope to welcome you back again soon! Sebastian
   

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5. D

   David

   VIP

   Manchester

   31 reviews

   5.0

   31 reviews

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here was exceptional and the service was excellent, I went for lunch and it was busy and I can understand why!
   

   Piccolino Caffe Grande ManchesterResponded on 20 February 2025

   Thank you for your 5-star review! We are thrilled to hear that you had a great dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon! Kind regards, Sebastian
   

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6. d

   dan

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Lovely restaurant when on form! The food was tasty and hot. Although 5 mains were sold out! Unsure why this would happen, especially for a Saturday evening. I was disappointed as looking forward to the gnocchi. Service was alot slower than usual. Took a while to take our orders. I think for the better dining experience you have to be sat up the stairs. Feel you get more attentive service there. Overall not overly impressed with my most recent experience, which is such a shame.
   

   Piccolino Caffe Grande ManchesterResponded 5 days ago

   Ciao Dan Thank you for your feedback. We're really glad to hear you enjoyed the food, but we’re sorry that your experience wasn’t as seamless as it should have been. We understand how frustrating it can be when menu items are unavailable, especially on a busy Saturday night, and we’ll be looking into how we can improve this. We also appreciate your comments on service and seating, as we want every guest to feel well taken care of. We truly value your support and hope to provide a better experience on your next visit. Kindest regards Sebastian Rios Guerra General Manager
   

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7. d

   darren

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Too busy, had to wait 20mins to be seated despite booking. Pasta dish was too dry. Shame as first experience was good, they need to limit the customers and focus on the customers rather than numbers through the door
   

   Piccolino Caffe Grande ManchesterResponded 5 days ago

   Ciao Darren Thank you for your feedback. We’re sorry to hear that your recent visit didn’t match your first experience with us. We understand how frustrating it can be to wait, especially with a booking, and we appreciate your patience. Your comments about the pasta dish and overall experience are invaluable, and we’ll be reviewing them with our team to ensure we continue to provide the quality and service our guests expect. We truly hope you’ll give us another chance in the future. kindest regards Sebastian Rios Guerra General Manager
   

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8. A

   Alexander

   Manchester

   1 review

   3.0

   1 review

   Dined on 14 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Great ambience, food comes on time and a fantastic selection of Italian food to choose from. Toilet situation is weird, one person can use the toilets at the time and there are only two, weird location from them too, so much so the servers had a hard time explaining where they are. Desserts were by far the best and the savoury food was lacking for the price, either texturally or flavour wise.
   

   Piccolino Caffe Grande ManchesterResponded 5 days ago

   Ciao Alexander, Thank you for sharing your experience! We're so glad you enjoyed the ambience, timely service, and our selection of Italian dishes. It’s great to hear you loved the desserts! We appreciate your feedback on the savoury dishes and will take it into consideration as we always strive to improve. Regarding the restroom setup, we understand how that could be inconvenient and will look into how we can make directions clearer for guests. We hope to welcome you back for an even better experience next time. kindest regards Sebastian Rios Guerra General Manager
   

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9. K

   Kelly

   Manchester

   1 review

   1.0

   1 review

   Dined on 12 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was my second visit to your restaurant. The first time, I celebrated my husband’s birthday, and the experience was brilliant. The service, especially from Hana, was excellent, making me want to return. However, today’s service was disappointing. I came to celebrate my third wedding anniversary, but the experience fell short. Our assigned server was busy, so we waited. Another server approached and took our order instead. The steak I wanted was sold out, so I chose another. However, the server didn’t ask about doneness or sauce—he decided himself and simply asked if it was okay. When we tried ordering an extra side, he stopped us, saying it was too much. While I understand concerns about waste, the choice should be ours. The biggest issue came when our food arrived. I ordered clam pasta but received prawn pasta. The staff member serving it was kind and helped correct the mistake. A few minutes later, the manager apologized and assured us the correct pasta would be ready soon. However, the server who took our order insisted he hadn’t made a mistake and that no apology was needed. Hearing that, with no remorse, was shocking. We immediately addressed our concerns with the manager, who seemed genuinely sorry and offered the pasta as a goodwill gesture. However, what we truly wanted was a sincere apology—not a free dish. This left a bad impression on what was supposed to be a special dinner. I strongly suggest retraining this staff member on proper service and professionalism. What we paid for was not a fast-food experience—and honestly, even fast-food service is often better. If we visit again, we’d prefer not to be served by him until he apologizes.
   

   Piccolino Caffe Grande ManchesterResponded today

   Ciao Kelly we’re deeply sorry that your anniversary dinner fell short of expectations. From the order mistake to the way your concerns were handled, this is not the level of service we strive to provide. We completely understand how frustrating and disappointing this must have been, especially on such an important night. Your feedback regarding communication, attentiveness, and professionalism has been noted, and we will be addressing it with our team to ensure this doesn’t happen again. We truly appreciate your patience and your honesty. If you ever choose to visit us again, we’d love the opportunity to provide the exceptional service you experienced on your first visit. Please don’t hesitate to reach out to us directly—we’d love to make things right. warmest wishes Sebastian Guerra
   

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10. S

    Sarah

    London

    5 reviews

    5.0

    5 reviews

    Dined on 7 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great meal and with it being a busy Friday night, the service was still friendly and efficient. I normally would come here for pasta, but the fish menu really tempted me last night, I had the sea bream and it was fantastic. We shared the truffle Burrata which is something I wouldn’t normally pick, but the truffle and oil really made it. Everything was excellent.
    

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    Piccolino Caffe Grande ManchesterResponded on 9 February 2025

    Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great dining experience and enjoyed both our service and the delicious meal. We hope to welcome you back soon. Kind regards, Sebastian
    

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