Pho Manchester

Review summary

1. T

   Tatiany

   Manchester

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Just after I finish my main course the waitress came to the table and asked if we have finished and if she can bring the bill I said NO I would like to have a dessert please. Just because the restaurant is maybe overbooked that not means that we need to eat in a rush.
   

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2. M

   Martyn

   London

   1 review

   5.0

   1 review

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After a slow start (they were very busy), we asked to move tables because of a draught and the lovely bar staff accommodated us. The spring rolls came out late but they deducted it off the bill. The food, amazing, we had the spicy brisket curry, chicken wok fried noodles and pork spring rolls, definitely recommend
   

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3. P

   Paul

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting Pho. Food was delicious and service was very good. My daughter knocked over a drink during our meal, and our waitress sorted everything out very quickly, and helped calm down my daughter. It was a very rushed meal, as we had to rush off to the theatre. We'll be back for a more relaxed meal very soon!
   

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4. L

   Lydia

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The chicken pho was ok but it was kind of tasteless and like drinking water out of a bowl :(
   

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5. C

   Craig

   Yorkshire

   2 reviews

   2.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Had to wait for over 30 mins for a drink. Starters never arrived then they took a service charge and auto added it to the bill when the serv he was so poor
   

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6. J

   Jacqui

   North Wales

   1 review

   3.0

   1 review

   Dined on 30 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Was unable to get a receipt for food. We paid the bill on a mobile device but was unable to get a breakdown of what we ordered which we felt was odd. We felt we were overcharged?! Long wait between starter finished and main course due to issues in the kitchen. Approx 30mins, but the food was amazing.
   

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7. M

   Maja

   Manchester

   1 review

   1.0

   1 review

   Dined on 30 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Appalling experience in a very long time. No idea who was actually waiting on out table. Had to ask multiple times to place the order, check where our food with various staff members and had request high chair. We were completely ignored as customers and having to wait for a bowl of rice or broth for 50mins where the restaurant is half empty makes it very poor dining experience. The staff either weren't trained how to offer customer service and kept forgetting what we've asked for or ordered. At one point we had asked 3 different staff when will our meal be delivered and all were saying in 2mins. In the end it was nearly an hour wait. Imagine that plus a very bored toddler that wanted to leave the table. Complete lack of awareness and customer service. They don't even wear uniform so how are you supposed to guess who is working there???? I actually made a prebooking but the person that sat us was not interested in the slightest what the reference was or the occasion. It was my friend's birthday and gosh she also had to wait with us for the dessert about 20mins between placing the order and being served. The main course was tasteless and probably staff rushed it out to make up for the mistake of forgetting to send our order to the kitchen in the 1st place. My husband had ro leave with my daughter earlier and so skipped the pudding part altogether. At no point were we given any apology and when it came to paying the waiter left a card payment device on our table to I suppose DIY. This really is beyond me how do you expect anyone to come back and leave service charge for such treatment. I definitely won't be coming back again.
   

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8. S

   Sarah

   London

   2 reviews

   4.0

   2 reviews

   Dined on 30 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food is amazing, never had any bad meal there. It is however, quite cold in the restaurant, staff disinterested, and we waited 30 mins from finishing our starter to the mains arriving. Which isn’t super long but when other tables that arrived after you are served before you and even a man who arrived after us had finished his meal and left before our mains arrived, it was a little irritating. Then the bill has a service charge added automatically which I begrudge when we’re a table of two. I’ll tip if the service was good. All that said, the quality and taste of the food is its saving grace and I will still return, despite the other issues.
   

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9. E

   Elizabeth

   Manchester

   2 reviews

   2.0

   2 reviews

   Dined on 29 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food was quite good. Service is shocking. Went for the 2nd time and for the 2nd time a main course was missed off the order. Waiter did not write the order down and insisted he didn’t need to. Then one of us didn’t receive a main course and no urgency to correct the issue.
   

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10. D

    David

    London

    4 reviews

    4.0

    4 reviews

    Dined on 27 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    The restaurant was very busty when we arrived, but when I said I had a reservation the member of staff immediately knew who we were - impressive! Food was excellent as always. Starters Seafood spring rolls packed with seafood, and baby squid, really tasty and the member of staff who served us explained how to mix the accompanying sauce. Mains, chicken and rice combo and a fish with rice noodles again were excellent, well spiced. Only downside was, we asked for a bottle of wine, and had to ask for it 3 times before it arrived, it was literally a case of getting a bottle and two glasses so unsure why the delay but other people seemed to be having similar problems. Needs to be resolved.
    

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