P.F. Chang's - Chesterfield

Review summary

1. C

   Cindy

   St. Louis

   3 reviews

   3.0

   3 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our server Max was amazing. Attentive and available and very upbeat. The food was disappointing. The green beans (appetizer) were were supposed to be crispy. They were not. The chicken lettuce wraps recipe must have been changed because it didn’t taste the same at all. My miso salmon was overcooked. They were out of brown rice (during the week??). My husband did love the spicy orange chicken. Max also brought out a birthday treat for our daughter which was nice
   

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2. R

   Rich

   St. Louis

   27 reviews

   2.0

   27 reviews

   Dined on 1 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had a 6:15 reservation and when we arrived they said it would be an additional 30-45 minutes before we could be seated. Very disappointed since we met friends there for dinner and had to go elsewhere.
   

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3. R

   Ryan

   Mobile

   2 reviews

   1.0

   2 reviews

   Dined on 26 January 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was a rough one. To start they did not have our reservation, got sat about 10 minutes late so not a big deal. Services was very sketchy: no plates with the two appetizers, forgot our cucumber salad. Food came out very late but was good as per the usual, table next to us had the same experience. Took another 20 minutes to get and pay our bill. Might go local next time
   

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4. S

   Savage

   St. Louis

   15 reviews

   2.0

   15 reviews

   Dined on 19 January 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Although I reserved through Open Table and had the reservation on my phone when we arrived we were told we didn't have a reservation. We had to wait for a table to become available.
   

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5. T

   Troy

   St. Louis

   1 review

   2.0

   1 review

   Dined on 1 January 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   First time at PF Changs. Went NYE. Our food was unfortunately very bland. Everything from apps to dessert. Pretty disappointing. Not bad but just no taste. Very cool place and the service was really good. Just quite disappointed in all the food.
   

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6. D

   Darlene

   St. Louis

   10 reviews

   4.0

   10 reviews

   Dined on 31 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We started with hot and sour soup, I liked their old style soup recipe better. It is still good but not the same. Next we had chicken lettuce wraps with s glass of wine and then Firecracker shrimp. The shrimp dish is very good. Will was our server and was very pleasant.
   

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7. D

   Diana

   St. Louis

   7 reviews

   4.0

   7 reviews

   Dined on 26 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The restaurant is beautiful and the waiter was wonderful. The food was not very good for the price charged.
   

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8. K

   Kathleen

   St. Louis

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Arrived at 6:50 for a 7 pm reservation. Was told they were over a hour behind in getting people seated. Talked with friends who had been seated at 5:30 and they still had not received their food at 7:15. Horrible experience and horrible way to spend Christmas Eve.
   

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9. T

   Tim

   St. Louis

   4 reviews

   1.0

   4 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Avoid! Worst dining experience ever… let that sink in. I had a 6:15 pm reservation for Christmas Eve. I was told at the door that they were running an hour and a half behind. We decided to wait as we had no plan B for Christmas Eve and we were looking forward to doing something different for Christmas. We were able to find a place at the bar to stand and ordered a few drinks. The place was packed, which is to be expected on Christmas Eve. They only had two bartenders for the entire place. One bartender could make anything. The other bartender was clearly the wine and beer bartender. No backbar help. The bartenders were swamped. Patron tempers were high to say the least. Bartenders had to make all the drinks, replace garnishes and wash glasses. We ordered wine and had to wait 10 minutes for a clean glass. We were finally were seated at 7:45, an hour and a half past our reservation. The waitress then informed us that entrees were running an hour and a half behind. We were encouraged to order appetizers or salads if we wanted something faster. So after waiting an hour and a half after our reservation it was going to take another hour and a half to get the food we came for. We were told four times by four different employees “blame corporate”. That was clearly the theme of the night and of the dining experience. What made the night so frustrating is that it could have been avoided. At no time did the restaurant stop making and selling to go food. The to go food swamped the kitchen and created the problem for the people that actually made a reservation and drove to the location. When I asked why they were still selling to go food I was told to blame corporate. When I asked why they allowed so many automated reservations for Christmas Eve I was told blame corporate. When I asked why they were short staffed behind the bar I was told blame corporate. I won’t be back ever… blame corporate. When PF Chang’s files for chapter 11… blame corporate.
   

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10. G

    Gwen

    St. Louis

    1 review

    1.0

    1 review

    Dined on 25 December 2024

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 3

    Horrible. We've been to PF Changs Chesterfied many times with no issues. Christmas Eve we waited 1.5 hrs for table for a 6pm reservation for 3 people. Place was overflowing. Constant crowd at the to-go counter. We were finally put at a 2-top booth with a chair added, blocking the aisle. Waiter arrived and informed us food was taking 1 to 1.5 hours to come out. 😡 He was annoyed hostess not telling folks of food delay. Nothing else open Christmas Eve. We ordered appetizers and left. Very disappointing.
    

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