Penthouse on Park

Review summary

1. A

   Andy

   New York City54 reviews

   1.0

   Dined on 5 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The worst most uninterested waitress in NYC. We literally left. Someone needs to remind the staff that they signed up to make a living in the SERVICE industry. NYC has plenty of charming spaces. Skip this one!
   

   Penthouse on ParkResponded on 10 February 2025

   I’m truly sorry to hear about your experience. It's disappointing to learn that the service was not up to standard, and we understand how frustrating that can be. We take your feedback seriously and will address this with our team to ensure we provide the best possible experience in the future. We appreciate you sharing your thoughts and hope you'll give us another chance. Sincerely, Stephen
   

   Is this helpful?

2. B

   Bernard VIP

   New York City64 reviews

   5.0

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great rooftop with a nice view, solid menu and super service.
   

   Penthouse on ParkResponded on 27 January 2025

   Thank you for the 5-star rating!
   

   Is this helpful?

3. S

   Simone

   Omaha5 reviews

   5.0

   Dined on 30 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were here with our adult children on the last day of our New York vacation. What a spectacular ending! Beautiful views, spectacular, cocktails, and amazing staff. Some of the best pictures of the trip. Love Love Love 
   

   Penthouse on ParkResponded on 3 January 2025

   Thank you for the wonderful review! We're thrilled to hear that your visit was the perfect way to end your New York vacation. It’s great to know you enjoyed the views, cocktails, and the service. We look forward to welcoming you back for more memorable moments in the future! Cheers, Stephen
   

   Is this helpful?

4. B

   Britt

   Washington DC25 reviews

   2.0

   Dined on 27 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The event was marketed as a Grey Goose holiday pop up. Other than some Christmas decorations, there was no special menu or anything to distinguish the event from just a quiet hotel lounge. The hummus appetizer we got had all hummus and very little to dip in it, and the drinks were just okay.
   

   Penthouse on ParkResponded on 30 December 2024

   Thank you for sharing your feedback. We’re sorry to hear that the event didn’t meet your expectations, especially with regard to the lack of a special menu and the quality of the hummus appetizer. We value your comments and will review how we can improve future events to better align with our guests’ expectations. We appreciate you taking the time to provide us with your thoughts. Sincerely, Stephen
   

   Is this helpful?

5. D

   Diane VIP

   New York City6 reviews

   1.0

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had to leave. We had an 11 o’clock reservation. There was no one there. We had to we walk over to the restaurant next-door at the IV and they said they would find someone. Eventually, a bartender came and started setting up the bar and completely ignoring us. We sat there till about 11:30 and got up and left.
   

   Penthouse on ParkResponded on 30 December 2024

   I’m truly sorry to hear about your experience. It’s unacceptable that you had to wait with no service, especially after having a reservation. We take your feedback seriously and will address this with our team to ensure it doesn’t happen again. Please reach out to us directly if you'd like to discuss this further. Sincerely, Stephen
   

   Is this helpful?

6. J

   Jordana

   Greater Boston3 reviews

   3.0

   Dined on 15 December 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Staff was great! Both bartenders/ servers working were so kind and welcoming. Food was a joke
   

   Penthouse on ParkResponded on 17 December 2024

   Thank you for your feedback. We're glad to hear that our staff made you feel welcome with their kindness and service. However, we're sorry to hear that the food didn't meet your expectations. Your comments will help us improve, and we hope you'll consider giving us another chance in the future. Sincerely, Stephen
   

   Is this helpful?

7. R

   Rebeca VIP

   New York City6 reviews

   2.0

   Dined on 25 August 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It took 10 minutes to figure there was no hostess as there was no one at the entrance. Once seated service took very long and dishes came out incorrectly. Even check was incorrect and needed to be corrected when I went to pay.
   

   Is this helpful?

8. A

   Akua VIP

   New York City2 reviews

   1.0

   Dined on 24 July 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This place was such a disappointment!! I think they bank on the name drawing people in. We waited for about 15-20mins and was then told...no server, have to order at the bar! We left after one drink!
   

   Penthouse on ParkResponded on 6 December 2024

   I’m truly sorry to hear about your disappointing experience. It's concerning that you had to wait so long and didn’t receive the service you expected. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make things right. Sincerely, Stephen
   

   Is this helpful?

9. OT

   OpenTable Diner VIP

   Tampa6 reviews

   1.0

   Dined on 22 June 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation for 2:30PM, walked in and there was no seating and no person to greet us and take us to a table. Ended up sitting at the one dirty table we could find and cleaned it ourselves. Doors were open to the pool so it was very humid and people were fanning themselves. No one spoke to us, we ended up leaving. Not the vibe.
   

   Penthouse on ParkResponded on 28 June 2024

   Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced during your recent visit. This is not the standard of service we aim to provide, and I understand how frustrating it must have been. We value your feedback and will address the issues you mentioned. We will ensure our team is more attentive to reservations and customer arrivals, and we'll work on maintaining a comfortable environment for all our guests. If you would like to discuss your experience further please reach out to us directly a 332.345.9232. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Penthouse on Park Team
   

   Is this helpful?

10. TK

    TK719

    New York City778 reviews

    5.0

    Dined on 27 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had been curious to try Penthouse on Park for some time, and am glad that I finally did. The space is beautiful and has the loveliest views. I sat in the lounge area - it was nice and comfortable. The guacamole tostada and hummus were both delicious. The mini lobster rolls were amazing. And the chocolate chip cookie sandwich was fantastic. My sever Kevin was terrific and the prices were very reasonable. I would definitely recommend.
    

    • 
    • 
    • 

    Penthouse on ParkResponded on 30 May 2024

    Thank you for sharing your experience at Penthouse on Park! We're delighted that you enjoyed the beautiful space, delicious food, and lovely views. It's fantastic to know that Kevin provided terrific service throughout your visit. We appreciate your recommendation and look forward to welcoming you back soon. Cheers, Stephen
    

    Is this helpful?