Pasta e Pizza

Review summary

1. W

   Wey

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food was good value for money . Will definitely visit again.
   

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2. J

   Jenny

   London

   48 reviews

   vip
   5.0

   48 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you team!! Wonderful experience, as always
   

   Pasta e PizzaResponded 5 days ago

   Grazie for the lovely review! We're so pleased you enjoyed your time with us. We hope to see you again soon.
   

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3. S

   Susan

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Experience was poor, toilets were disgraceful, and general service and food was very poor, will not be returning
   

   Pasta e PizzaResponded 5 days ago

   Ciao Susan, we’re sorry to hear about your disappointing experience and appreciate you bringing these concerns to our attention. We take your feedback seriously and will address this with our team. We hope for the chance to provide you with a better experience in the future.
   

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4. T

   Tina

   London

   12 reviews

   4.0

   12 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Always delicious food service a bit slow but it was so busy Disappointed there were no nice cakes when we went downstairs .
   

   Pasta e PizzaResponded 5 days ago

   Thank you for your kind words about our food! We’re sorry to hear about the wait and the lack of cakes during your visit. We temporarily shut down Eataly at night for maintenance, but rest assured, our cakes will be back shortly. We hope to welcome you back soon for the full experience!
   

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5. w

   wendy

   London

   1 review

   3.0

   1 review

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointing last year we had an amazing pizza but this year too much tomatoe base bland buffalo mozzarella. We also started with the calamari this was very average and a very small potion compared to last year. The staff all looked miserable except one .
   

   Pasta e PizzaResponded 5 days ago

   Thank you for sharing your feedback. We’re sorry that your recent experience didn’t meet your expectations. We’ll share your comments about the pizza and calamari with our kitchen team, as we take consistency seriously. Regarding the service, we truly value our team, and your feedback will help us ensure a warm and welcoming atmosphere for all guests. We hope to have the opportunity to welcome you back and provide the exceptional experience you remember.
   

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6. H

   Hannah

   London

   2 reviews

   4.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I have been here many times and it is not as good as it used to be. The menu for pizza and pasta is less than it has been previous. The tiramisu they used to cut from a large tray (like family style) but they no longer do this. I found the service average. I used to go here for something special but now it has turned into an OK place to have pizza.
   

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7. S

   Sophie

   Manchester

   1 review

   2.0

   1 review

   Dined on 12 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   I had to que for 20 mins just to get seated for a pre booked table, then no one came to the table to offer a drink or take the order. Every time we needed a drink or food, we had to try and find someone to serve us. Then a big service charge was added for no service. Such a shame & really disappointed.
   

   Pasta e PizzaResponded 5 days ago

   Thank you for taking the time to leave a review, we apologise for the service experience you encountered. Your comments are valuable, and we are taking steps to address them promptly with our team. We hope for the chance to provide you with a better experience in the future.
   

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8. C

   Claire

   London

   1 review

   3.0

   1 review

   Dined on 11 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was nice, but some of the starters were small in size e.g. the Arancini. The service was very good. However, the ladies' toilets seem like an afterthought. It is also very difficult to get the toilet paper from the dispenser and there was toilet paper ripped up all over the floor as a consequence. Couldn't use the toilet even though there was toilet paper in the dispenser.
   

   Pasta e PizzaResponded on 12 November 2024

   Thank you for your feedback! We're glad you enjoyed the food and service, but we're sorry to hear about your experience with the restroom facilities. We'll address this with our team to improve the setup. We appreciate you bringing this to our attention and hope to welcome you back soon!
   

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9. s

   suzanne

   London

   15 reviews

   4.0

   15 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A great experience overall, lovely building and shops/restaurants. I'm sure I will return to buy lots of goodies! Pizza e Pasta was decent value and good food. Good place for a catch-up with friends. We had our table for as as long as we liked, as it happened, but I think 1.5 hours would have felt very rushed when you want to have an evening out.
   

   Pasta e PizzaResponded on 12 November 2024

   Thank you for your kind words! We’re thrilled you enjoyed the atmosphere and the shops. Great to hear you found Pizza e Pasta a good choice, too! We appreciate your feedback on timing and will discuss your comments with our team. We look forward to welcoming you back for another visit soon!
   

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10. J

    Julie

    London

    27 reviews

    vip
    2.0

    27 reviews

    Dined on 9 November 2024

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 2

    Unfortunately our visit on this occasion was not good. The location of our table 201 lacked atmosphere and felt very on the side, not like sitting in the main part. Also our waitress was not very engaging and we could hardly hear her. Food great as always but it has put me off returning as our experience was not good.
    

    Pasta e PizzaResponded on 12 November 2024

    Thank you for sharing your feedback. We're sorry to hear that your recent experience didn't meet expectations, especially with the table location and service. We're glad you enjoyed the food, and we will work on ensuring a more welcoming experience for all our guests.
    

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