Passerella - Cypress

Review summary

1. S

   Scott

   Baton Rouge

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Chef Dixon comes out to welcome guests. The manager gave our boys a Shirley Temple. The food is always amazing. We go back for duck, lamb and lasagna over and over again! We had a great experience.
   

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2. S

   Sean

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I sat out on the patio. Beautiful view of the water, you could hear the live music from the courtyard. Our server Mathew was friendly, knowledgeable and on top of our every need. The appetizer (meatballs) was great, the complimentary bread (available upon request) was fresh and tasty. I order the crispy skin salmon, wonderful flavors, the wifey had shrimp pasta and enjoyed it. My wife enjoyed the wine Mathew suggested and I had a few glass of Caymus and a makers. Yes, Caymus by the glass. The manager stopped by a few times to check on also. They have a great expresso, we sipped on those while enjoying the rest of our date night. Very happy with our experience and will definitely be back
   

   Passerella - CypressResponded 5 days ago

   Thank you Sean! Matthew is amazing and we will definitely let him know he is continuously doing Gr8! We hope to see you soon. Have a Gr8 Day!
   

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3. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Chefs Marsala with Veal was delicious! I went throughout the week. It was quiet and cozy with soft music playing. The staff was amazing including the chef making an appearance to introduce himself and having conversations.
   

   Passerella - CypressResponded 5 days ago

   Thank you! We hope to see you again soon. Have a Gr8 Day!
   

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4. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, I don’t remember his name but he was young. Service was also very good! We moved here from Florida and were trying to find a decent Italian restaurant near us for my fiancés birthday. Will come back again.
   

   Passerella - CypressResponded on 22 November 2024

   Thank you! We hope to see you again soon. Have a Gr8 Day!
   

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5. P

   Peggy

   Houston

   1 review

   1.0

   1 review

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Food was subpar for the price. Understaffed, slow service.
   

   Passerella - CypressResponded on 18 November 2024

   We are deeply sorry you had a subpar experience here at Passerella. We do strive to meet everyone's expectations and go above and beyond for each customer. Please give us a call at 281-213-2770 so we can discuss this further. Have a Gr8 Day!
   

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6. L

   Larry

   Houston

   5 reviews

   1.0

   5 reviews

   Dined on 9 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food is great here, Service was among the worst I've experienced in 25 years. The waiter was slow to acknowldege we were there, slow to take our drink orders, just plain slow all around. Food came out cold and was sent back. 10 minutes later, one of the managers came and inquired about the food that was sent back, and if we wanted them to cook it again. 10 MINUTES!. Then it took 15 more minutes to cook a new dish. The rest of the party was done by that time. The waiter never came back to deal with the food being sent back, never checked on us. We had great meal and great experience the last time we were here, and the food is pretty good at this restaurant. But I can never go back because of the lousy service.
   

   Passerella - CypressResponded on 18 November 2024

   We are deeply sorry for your recent experience here at Passerella. Many elements all fell on our behalf for you that evening. We really want to make this up to you. Once again, we apologize and please give us a call at 281-213-2770 to discuss this further. Have a Gr8 Day!
   

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7. J

   Jennifer

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on 1 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I really wanted to love this place fully. Upon entering, we were offered complementary champagne, which was so sweet, however, it was definitely some sort of white wine that was not bubbly. Our waiter apparently had two tables that were 16+ guests so we were definitely neglected. We saw him maybe three times in the two hours that we were there. We got our water filled up finally when we requested for our check. I had to get up myself and ask for fresh Parmesan, salt, and pepper because at that point I had no clue if we were going to be checked on. No one followed up on how our meal was. I had to follow up on mine and my husband’s alcoholic beverages, and when I asked about them, he just walked away without saying anything and came back with them and said “here they are”.The presentation of the food was nice. I got the chicken fettuccine Alfredo and my husband got chicken Parmesan with penne in marinara sauce. Honestly, the food was very subpar for the price. Olive Garden has better Alfredo sauce, and the chicken was extremely dry. The chicken Parmesan was bland. The Italian margarita was really good. Given that the service and taste of food was poor, this is definitely a two to three star experience.
   

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8. B

   Brenda

   Houston

   20 reviews

   vip
   5.0

   20 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Lee was spectacular! The chef as well as the manager came around and talk to multiple tables. Although we live an hour and a half away this restaurant will always be on our radar when we are in the area!!!
   

   Passerella - CypressResponded on 4 November 2024

   Thank you for dining with us, we look forward to seeing you again!
   

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9. T

   Tammy

   Houston

   86 reviews

   5.0

   86 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding afternoon celebrating a friend's birthday. Matt and another young lady, whose name also began with an "M" were delightful and outstanding servers. Chef Dixon visited with us as well. It was a great experience for the birthday girl. We all agreed that Passarella's was the best venue on the Boardwalk.
   

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10. B

    Bret

    Houston

    9 reviews

    3.0

    9 reviews

    Dined on 24 October 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3

    This place could be so great but the service is terrible. The patio music from ambriza is far too loud. Patio views are great. They should consider the little fans to deter the flies. It took 15 min to get out drinks. Bread came out with no plates or napkins/flatware. Food was good but again, service was terrible.
    

    Passerella - CypressResponded on 26 October 2024

    Thank you for taking the time to let us know of your recent visit. We deeply regret the experience you had while dining here. Did you let a Manager know of any issues? The volume of our neighbor(s) can sometimes be overwhelming and in the past we have asked them to lower the music with no issues. As we strive to further coach and train our employees to a higher standard. We ask everyone to let us correct the situation so that your visit and dining experience is beyond your expectations. Feel free to call us at anytime 281-213-2770 with any comments or concerns and we would be more than happy to address any issues. We hope you have a Gr8 day!
    

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