Palo Santo

Review summary

1. R

   Raquel

   Baltimore

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down one of the best restaurants/experiences we have had. Went with a group of four and I highly recommend you order several plates to share since everything was just SO good and worth trying. The drinks were also well done with a beautiful presentation. The whole atmosphere/vibe of this place is perfect. Bella was our server who knew the menu inside and out, we counted on her to steer us in the right direction and she succeeded for sure! As the restaurant got a bit more crowded she still didn’t miss a beat and continuously checked in on us. Will definitely be back!!
   

   • 

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Tallahassee

   1 review

   1.0

   1 review

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I did a reservation through open table. We take an Uber to the place only to be met with a dismissive hostess that said oh I don’t see it go check up stairs. We did check upstairs and they didn’t have the reservation either but told us we can wait a little while to be seated and tables start at $500. What?! I pull up the reservation and then she says oh yes that looks like it’s for downstairs. I go back downstairs and show the hostess. She flops through her tablet and says not it’s not here. This ruined my night. We had to call an Uber and find somewhere else. And this place better not charge my card that they made me put on file for a reservation they ‘never received’! Poor service will not be back. A waste.
   

   Is this helpful?

   Report
3. J

   Joey

   New York City

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience at Palo Santo. Very friendly staff and service, food and drinks were great with an incredible and intimate ambiance for dinner with dimmed lights and music. Recommend for any special dinner occasion when visiting Atlanta.
   

   Is this helpful?

   Report
4. SF

   SheilaF

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined on 15 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s a gorgeous venue, with delicious unique food and wonderful service. We will definitely be going back. Btw, our server Maria was amazing, even though it was her first day 👏👏👏
   

   Is this helpful?

   Report
5. K

   Kavi

   Orlando

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I had high hopes for my evening at Paola Santos, but unfortunately, it started on the wrong foot. Despite making a reservation in advance, it was never received, and I wasn’t seated at a table as planned. After inviting guests to dinner, we were left with no option but to sit at the bar, which was both disappointing and frustrating. That said, the saving grace of the evening was the food and the excellent service from the bar staff. They were attentive, friendly, and did their best to make up for the situation. However, I expected much more from a restaurant of this caliber in terms of organization and hospitality. It was unfortunate that such a basic aspect of the dining experience—honoring a reservation—was mishandled. I hope this is an isolated incident, but it definitely left a lasting impression on my visit.
   

   Is this helpful?

   Report
6. K

   Kai

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 9 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After reading the menu before I arrived I was like uhmmm. But to my surprise the food was delicious and the vibes was lovely. Will definitely go back.
   

   Is this helpful?

   Report
7. T

   Tony

   Atlanta Metro

   10 reviews

   1.0

   10 reviews

   Dined on 5 October 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 5

   1 and done. Watch you check they add a lot of tip for a party if 4 and if you split the check they add 20% again.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   VIP

   Atlanta Metro

   94 reviews

   5.0

   94 reviews

   Dined on 18 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The rooftop bar has one of the best views of the city and is a terrific place to sit in its own right. We really enjoyed our dinner, the rolls and the gear were fantastic. We will definitely be back.
   

   Is this helpful?

   Report
9. MQ

   MoquitaQ

   Houston

   5 reviews

   2.0

   5 reviews

   Dined on 8 September 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   It’s importable to reserve to rooftop table which is what me and my friend flew down here to experience. It was full due to a private event overlap. They allow their friends to be added in randomly leaving those that were unable to book the rooftop table to wait more than an hour to get into the upstairs part just to even order a drink, drink it and leave. Not cool. Also, it was very crowded. We were packed up there like sardines. In the event that you do secure a rooftop table, you only have it for 1.5 hours and then you have to give it up or pay for bottle service. Bottle service starts at $1k
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
10. P

    Peter

    VIP

    Atlanta Metro

    24 reviews

    4.0

    24 reviews

    Dined on 1 September 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    This is an interesting restaurant that is worthwhile for special occasions. My food choices were very good: roasted cauliflower with a Miso sauce, freshly grilled Branzino with a simple but deliciously fresh salad garnered with agave, and a wonderful panna cotta. You need to like it dark and enjoy an industrial setting (former warehouse?).
    

    Is this helpful?

    Report