Palace Prime

Review summary

1. P

   PAUL

   New Mexico

   32 reviews

   vip
   5.0

   32 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Thanksgiving meal for Thanksgiving: turkey, pumpkin pie, and all the fixings! Sat at the bar and received excellent service! Overall, a superb experience! Reminds me that I probably should frequent Palace Prime more often!!!
   

   Palace PrimeResponded 2 days ago

   Dear Paul, Thank you for your fantastic review! We’re delighted to hear that you enjoyed your Thanksgiving meal with us, complete with turkey, pumpkin pie, and all the fixings. It’s wonderful to know that you had a superb experience and received excellent service at the bar. We truly appreciate your kind words and would love to see you more often at Palace Prime! We’ll always be here to welcome you with great food, great service, and a memorable atmosphere. Looking forward to your next visit!
   

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2. E

   Eric

   Miami

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was tasty enough but the price at $95 + 20 % gratuity was not worth what we got which was 3 small pieces of turkey and about a tablespoon each of green beans, mashed potatoes, and dressing.
   

   Palace PrimeResponded 2 days ago

   Here’s a thoughtful and professional response to Eric’s review: Dear Eric, Thank you for taking the time to share your feedback about your recent visit. We’re glad to hear you found the food tasty and appreciated the service and ambiance. However, we’re sorry that the portion sizes and overall value did not meet your expectations. We strive to provide a dining experience that feels worth every penny, and it’s clear we fell short in your case. Your comments about the portion sizes are very important to us, and we will review this with our team to ensure we’re delivering a more satisfying experience for all our guests. Thank you again for your input, and we hope to have the chance to welcome you back in the future for an improved experience.
   

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3. B

   Burr Cochran

   New Mexico

   5 reviews

   vip
   2.0

   5 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Aside from our superb waiter and fine backup, this was a disappointment for Thanksgiving. The initial course of beet salad was decent but unimaginable. What was promised as a turkey breast entree with sides for the table was simply presented as an already plated dinner in rather mundane fashion: green beans, whipped potatoes, turkey confit, stuffing with cranberries (actually tasty) and followed by a fine pumpkin pie finish. We will look elsewhere next year.
   

   Palace PrimeResponded 2 days ago

   Thank you for sharing your thoughts about your Thanksgiving experience with us. While we’re thrilled to hear that you received excellent service from your waiter and support staff, we’re sorry to learn that the overall dining experience did not meet your expectations. We aim to create a memorable holiday meal for our guests, and it’s clear we missed the mark in terms of presentation and creativity. Your comments about the turkey entree and its presentation are valuable insights, and we’ll review this with our culinary team to ensure that future holiday offerings feel more special and in line with our guests’ expectations. Our GM, Austin Flick, will reach out to you directly this week.
   

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4. S

   Susan

   New Mexico

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Serving sizes very small, corn bread and pie. Food just ok, not $100 plus taxes worth it.
   

   Palace PrimeResponded 2 days ago

   Dear Susan, Thank you for taking the time to share your feedback about your Thanksgiving experience with us. While we’re glad you enjoyed the ambiance and service, we’re sorry to hear that the portion sizes and overall value did not meet your expectations. We strive to deliver both exceptional food and a dining experience that feels worth the cost. Your feedback about the serving sizes and the overall quality of the meal is important to us, and we’ll be discussing this with our team to ensure we can improve moving forward. We truly value your input and hope you’ll consider giving us another chance in the future to provide a more satisfying experience. If you’d like to share more details or discuss your visit further, please don’t hesitate to reach out to us directly.
   

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5. S

   Sophie

   Tulsa

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great thanksgiving meal! Great service and great food.
   

   Palace PrimeResponded 2 days ago

   Dear Sophie, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great Thanksgiving meal and enjoyed both the food and service. It means the world to us to know we could help make your holiday special. We truly appreciate your kind words and hope to welcome you back for another memorable dining experience soon.
   

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6. M

   Meredith

   New Mexico

   16 reviews

   5.0

   16 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We stopped by to have drinks and nibbles. I had not been there in some years - “the bucking bull” was still there at that time. What a delightful change. We sat at the bar in extremely comfortable stools, and enjoyed our drinks and nibbles, shrimp, ceviche, and fries. The bartenders, the hostess and wait staff were attentive and friendly. We will be back for dinner very soon. Thank you Chef Johnny Vee for your excellent restaurant review in The Reporter.
   

   Palace PrimeResponded on 26 November 2024

   Thank you, Meredith, for your wonderful review! We're thrilled to hear you enjoyed your visit and the changes since your last time here. It’s great to know you found the bar seating comfortable and enjoyed our shrimp, ceviche, and fries. Our team takes pride in providing attentive and friendly service, and your kind words mean so much to us. We’re also grateful to Chef Johnny Vee for his lovely review and for bringing guests like you through our doors. We can't wait to welcome you back for dinner soon! Cheers! 🥂
   

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7. L

   Luis

   Seattle

   58 reviews

   vip
   5.0

   58 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place to enjoy a late afternoon cocktail with friends, very good cocktails, and excellent food. The service is what you wish for, excellent!
   

   Palace PrimeResponded on 23 November 2024

   Thank you for the kind words, Luis! 🌟 We're so happy you enjoyed the cocktails, food, and our service—it means the world to us. 🍸🍴 Late afternoons with friends are always better with good vibes, and we're glad we could be a part of that. Looking forward to welcoming you back soon! Cheers! 🥂
   

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8. C

   Cynthia

   New Mexico

   7 reviews

   5.0

   7 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fried chicken sandwich is FANTASTIC! Such a great happy hour. Gimme gimme gimme is my fave drink
   

   Palace PrimeResponded on 23 November 2024

   Thank you so much for your wonderful review, Cynthia! 🌟 We're thrilled you enjoyed the fried chicken sandwich—it’s definitely a favorite around here! 🐔🍔 And we’re so glad “Gimme Gimme Gimme” hit the spot for you too. 🍹 We can’t wait to welcome you back for another fantastic happy hour soon! Cheers! 🥂
   

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9. B

   Brandee

   New Mexico

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Antonio was the best! The food was fantastic! The ambiance was calming and peaceful! It was a great evening!
   

   Palace PrimeResponded on 21 November 2024

   Thank you so much, Brandee, for your wonderful review! We're thrilled to hear you had such a fantastic evening with us. Antonio will be delighted to know he made your experience extra special. We're so glad you enjoyed the food and the peaceful ambiance—it’s exactly what we aim for. We hope to see you again soon for another memorable evening! 🌟
   

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10. A

    Alan

    Phoenix

    18 reviews

    4.0

    18 reviews

    Dined on 4 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    We really enjoyed the happy hour at the bar the most. Karly, the bartender, was amazing at making our Boulevadiers. The liver mousse was one of the best that we've had. The dinner was expensive for a very modest portion. I sent back the seasonal special, the duck breast, in spite of the staff's strong recommendations. It lacked flavor and the texture was chewy and being served at barely room temp made it inedible!!! The pasta, as a replacement order, was better although the small portion left me wanting more. Lastly, the music choices were very strange and not enjoyable at times when hard rock music was playing..... We would return for the happy hour with Karly for a special occasion only!!
    

    Palace PrimeResponded on 4 November 2024

    Thank you for your detailed feedback! We’re thrilled to hear that you enjoyed happy hour, Karly’s cocktails, and the liver mousse – we’ll be sure to pass your kind words along to her. We're sorry the duck breast and music choices didn't meet your expectations. Your comments on portion sizes are also valuable to us; please note that our pasta dishes are on the smaller side, as they are meant to be mid-course. We hope to welcome you back for happy hour and to offer a more enjoyable overall experience.
    

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