Ozumo Santana Row

Review summary

1. R

   Ramnita

   New York City

   7 reviews

   1.0

   7 reviews

   Dined on 3 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible - items were ordered incorrectly and noodle dish was never received. Server didnt come to check if our food was served properly. Since we had a large table and tip guaranteed overall attitude was they could care less if we were satisfied with our dining experience. Have been there twice in 4 months with same server and unlikely to return. OZUMO Santana row food quality doesn’t match that of their SF location.
   

   Ozumo Santana RowResponded on 3 February 2025

   Ramnita, I'm terribly sorry to learn of your recent experience at Ozumo Santana Row. Clearly the service you received fell well below our standard of care. I would welcome an opportunity to make this up to you. You can reach me at 312-758-3659. Thanks, Mike
   

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2. J

   Jeff

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick service, quality food, nice environment noise-wise, especially for a Santa Row restaurant.
   

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3. J

   Jenn

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant, amazing service and GREAT food. Perfect location.
   

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4. J

   Jiachen

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and great food. Sometimes you can tell when rude customers have yelled at employees by the way they are really nice. Stop being rude to those in the service industry, they did an amazing job by just being there
   

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5. JM

   JimM

   San Francisco

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take a date. Highly recommend. Good ambience and food.
   

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6. E

   Erika

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined on 22 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   My friend and I went for drinks and then dinner. My friend's drink was cloudy and when asking the bartender what else was in it to make it cloudy (it should not have been cloudy), he just said that he shook it real good. Then, when we were eating dinner, there was a dog (not a service dog) inside the restaurant and up on the booth - that's ridiculous and has to be in violation of health policies. Also, our server basically forgot about us and we had to ask for our check after our plates had been cleared away for at least 20 minutes. While the food was overall pretty good, this place needs to work on their customer experience.
   

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7. N

   Nicolas

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on 18 January 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   Few point worth noting about Ozumo: - menu keep changing and in my opinion not for the better - Food comes out quickly which is good - service is good and waiters are attentive - Food is regular and there is nothing wow about it.. sushi rolls are standard and for the price charged it’s not ok - overall Prices are ridiculously high and unjustified for the value.
   

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8. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined on 17 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I was amazed that they couldn’t even make good simple Gyoza or agedashi tofu.
   

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9. L

   Leslie

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and sushi always fresh and delicious. Love coming here as they never disappoint. They are on the pricey side but worth it in my opinion if you want good sushi and cocktails.
   

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10. W

    Wesley

    San Francisco

    1 review

    3.0

    1 review

    Dined on 12 January 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Trendy but overpriced. If you are around the area, say shopping at Santana Rows, then I can see you stopping by to have a meal. However, it won't be a destination for me when I look for Japanese food.
    

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