Outback Steakhouse - Penrith

Outback Steakhouse - Penrith reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Imogen

   Sydney1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Our server was nice, and we've been here before and had an amazing experience, however today didn't live up to expectations. Our food came out and it was very underwhelming, I got the cheesy fries, and these cheese was hard and the chips were cold. We also got the mac and cheese and it had no flavour, and was also cold. Just a bit of a let down.
   

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2. D

   David

   Sydney1 review

   4.0

   Dined on 24 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We always choose Outback Steakhouse first as we know what will be on the menu. We enjoy the reliability and like that the menu does not change that much. Having said that, we would have ordered the rack of lamb if it was available. As for the decibels of the background music, it was way too loud at first but glad it was toned down later so we could hear each other talk!
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi David, Thank you so much for your continued support and for taking the time to share such detailed feedback—we truly value hearing from our regular guests. We're really glad to know you enjoy the consistency of our menu and that the music volume was eventually adjusted to make your experience more comfortable. We’re very sorry, however, for the confusion and frustration around the 25% locals' offer. You're absolutely right—if an email offer doesn’t clearly state the need to present it at the time of booking, it can cause unnecessary tension and distraction during your meal. That’s not the kind of experience we want for any of our guests, especially those like yourselves who are already on our mailing list and have dined with us before.
   

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3. N

   Nicole

   Sydney1 review

   5.0

   Dined on 24 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly, helpful, quick service, beautiful food.
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Nicole, Thank you so much for the kind words! We’re thrilled you enjoyed the food and service—it really means a lot to the team. As a thank you, we’d love to send you a voucher for your next visit. If you’re happy to, please share your email address with us so we can send it through. Looking forward to seeing you again soon! Kind regards, Caitlin
   

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4. J

   Jack

   Sydney1 review

   1.0

   Dined on 15 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a booking at 7:30 and forced to sit outside for 20 minutes in 35 degree heat so left. No point making a booking if you have to wait 20 minutes outside.
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Jack, I'm really sorry to hear about your experience. Being made to wait in that heat—especially after booking ahead—is completely unacceptable and not the standard we aim for. We understand how frustrating that must have been and sincerely apologise for the inconvenience. We’d appreciate the chance to make this right. If you’re open to it, please send us your email address so we can forward you a voucher and hopefully welcome you back for a much better experience. Kind regards, Caitlin
   

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5. R

   Robert

   New South Wales1 review

   3.0

   Dined on 15 March 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Well we had a booking time which we were 7mins late for and still had to wait another 5 - 15min; then were seated but weren't assigned a waiter. Felt service was extremely slow ; weren't checked on to see if we needed a to up for our drinks or if we were satisfied with the meal. In short felt that we were seated and basically forgotten about ; we actually had to flag down a staff member just to ask for water.
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Robert, thank you for taking the time to share your experience. We're really sorry to hear that your visit fell short—from the initial wait and delayed service to the lack of check-ins during your meal. It’s disappointing to know you felt overlooked, and that’s certainly not the experience we want for our guests. We’re addressing this with the team to ensure better communication and attentiveness moving forward. We’d love the opportunity to make it up to you. If you're open to it, please share your email address so we can send you a voucher for a future visit—we’d really appreciate the chance to provide the experience you should have had the first time. Kind regards, Caitlin
   

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6. N

   Nancy

   Sydney1 review

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our reservation was for 7.15pm. We were seated around 7.30pm. We knew exactly what we were going to order and didn’t get served until 8pm. Drinks came within minutes and our 1 appetiser which was wings came within a reasonable time but no plates for us and waitress wasn’t around so we lay our napkins on the table and ate the wings, not long after we got the caesar salads which were the sides to our mains and all you can taste was garlic (I love garlic) but you literally couldn’t taste anything else, no dressing flavour whatsoever, just garlic. The bowl of the appetiser along with a mountain of serviettes were still on our table when the waitress came over to take more drink orders. We got our mains around 9.15pm (whilst watching the customer’s that came in after us eating their meals). One of the meals we ordered was a shared sirloin with the signature jus, I believe they completely forgot about the jus, and we hadn’t ordered any sauce so it was a bland tasting steak. Also no plates. We got them after asking twice. NEVER AGAIN!!
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Nancy, thank you for taking the time to share such detailed feedback. I'm truly sorry to hear about your experience—from the delays in service to the missing elements of your meal and the lack of attentiveness throughout. It’s clear we fell short in multiple areas, and I completely understand your frustration. This is not the level of service or quality we aim to provide, and your comments have been shared with our management team for immediate review. I’d really appreciate the opportunity to make this right. If you're open to it, please send us your email address so we can forward you a voucher in the hopes you’ll consider giving us another chance to provide the experience you deserved the first time. Thank you again for bringing this to our attention, kind regards, Caitlin
   

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7. D

   DANIELLE

   Sydney9 reviews

   3.0

   Dined on 8 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We have eaten here many times. We ordered the tomahawk steak and razor back ribs as our main after entrees. The steak came out cold. It took 1/2 hour of been seated before me waving down a wait staff to order a drink. It took 1.5 hours to receive our main meals. I understand Saturday nights are bust but with a bill over $300 service could be improved upon. Definitely a little disappointed this time round.
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Danielle, thank you for taking the time to share your feedback. We truly appreciate your continued support and are sorry to hear this visit didn’t meet your expectations. Waiting so long for service and receiving a cold steak is certainly not the standard we aim for, especially on a night out. I understand how disappointing that must have been, and I’ll be following up with the team to ensure this isn’t repeated. We’d love the chance to welcome you back and provide the experience you’ve come to expect from us. Also if you could send me your email address I'd love to send you a voucher to use next visit. Kind regards, Caitlin
   

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8. S

   Shaun VIP

   Victoria13 reviews

   4.0

   Dined on 8 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food little bit noisy overall would go back again
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Shaun, Thanks so much for the kind words! We're glad you enjoyed the food and appreciate your patience with the noise. Looking forward to welcoming you back again soon! Kind regards, Caitlin
   

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9. M

   Monique

   Sydney1 review

   3.0

   Dined on 8 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   If you order entree first and still decide on mains it’s very hard to get your mains taken after that, the same with drinks you order a drink and it’s very hard to get someone to order another when you have finished. Food was pretty average for the price of it, warm not hot. We went a few months and it was the same thing, figured we would give it another go and it was the same quality.
   

   Outback Steakhouse - PenrithResponded 1 day ago

   Hi Monique, thank you for giving us another try and for taking the time to share your feedback. I'm really sorry to hear the service and food quality still didn’t meet expectations—especially after your previous visit. That’s certainly not the standard we aim to deliver, and I'll be following up with the team to address these concerns. I truly appreciate your honesty and would love the chance to make it up to you. If you’re open to it, please send us your email address so we can forward you a voucher for a future visit. We hope to welcome you back for the experience you deserve. Kind regards, Caitin
   

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10. P

    Paula

    Sydney3 reviews

    5.0

    Dined on 5 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and drinks were fabulous. Our servers were amazing - friendly and happy
    

    Outback Steakhouse - PenrithResponded 1 day ago

    Hi Paula, Thank you for your lovely review and your lovely words, I'm proud that my staff looked after you so well! Hope to see you again soon, Caitlin
    

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