Outback Steakhouse - Penrith

Review summary

1. R

   Ros

   Sydney

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Staff had to be reminded to bring our drinks (water, wine). They brought the share steaks to out table without the sides - result steak was cold / part congealed by the time sides arrived (which only happened after we asked about them); no plate provided to decant share steak (again, we had to ask); they had to be asked to replenish the empty napkin holder; the sides on plate were cold, indicating sat too long on pass. Waitperson appeared overwhelmed. Meat was good quality and cooked properly however sitting for too long spoilt it. We should not have to remind staff to bring napkins, drinks, sides, crockery etc. Not good enough and ruined a very expensive meal. We were offered a free dessert in compensation but didn't want any more food. An offer of a discount would have been more appropriate. Would not go back to Outback Steak House.
   

   Outback Steakhouse - PenrithResponded 4 days ago

   Dear Ros, Thank you for your feedback, and we sincerely apologize for the service issues you experienced. Delays in drinks, sides, and basic service details are not acceptable, and we regret that they impacted your meal. We take your comments seriously and will address these concerns with our team to ensure better coordination and attentiveness in the future. We understand your frustration and appreciate your input as we work to improve. We hope you might consider giving us another chance in the future. Thank you again for taking the time to write this review and hope to see you again very soon! Kind regards, Lou Junior.
   

   Is this helpful?

   Report
2. J

   Jamie

   Sydney

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food great as always however the last few visits service has been lacking, can't find a server they all make an effort not to make eye contact, food items missing and just yeah not great
   

   Is this helpful?

   Report
3. B

   Brayden

   Sydney

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   8:00pm booking however didn’t get seated until 8:15pm. Table we were directed to sit at was dirty with food on the seats and under the table (the waitress did clean that up only on our request). A waiter then came to order our meals straight away which was good, however we didn’t receive our food (entree and mains) and drinks until just prior to 9:00pm. The food was good, however the overall service experience was woeful.
   

   Is this helpful?

   Report
4. E

   Emily

   Sydney

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great as usual. Good place for a family meal just don’t order too many salads as a side because there won’t be any room left at your small table for your steak plates
   

   Is this helpful?

   Report
5. S

   Stevie

   New Zealand

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Outback, hubby's choice for birthday dinner. Great menu, great food, great atmosphere. Will definitely bring the kids next time.
   

   Is this helpful?

   Report
6. N

   Nicole

   Gold Coast

   2 reviews

   3.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Greeting was not really a greeting, he pointed to my table, followed me over. Said to scan the we code or someone would be walking around (I knew what he meant but he was vague as)about 10 minutes later a friendly young lady took my order, all good. My side salad came out, which I ate, still no drink. Then my main came out, missing the chips, then my drink, then the rest of the meal. The poor guy seated up from me left about 15 minutes after being seated and it took the staff at least 10 minutes to realise he had left. The place was maybe 1/2 full…..used to be 1 of my favourite places to eat.
   

   Is this helpful?

   Report
7. J

   Jackie

   Sydney

   2 reviews

   4.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, not fast food, reasonable prices. Shared a starter and a pudding because portions are large. Had a great evening.
   

   Is this helpful?

   Report
8. M

   Mel

   Sydney

   1 review

   2.0

   1 review

   Dined on 6 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   The waitress did not look up from her ipad when greeting us and subsequently called my 15 year old daughter a boy - we laughed about it - but if she had of looked up at least once she would of known. My daughter and i shared a meal and i asked for a separate plate which never came - i asked both the waitress and the person who delivered the food. A plate was never delivered. My son asked for an iced water twice. It never came. The waitress said she was bringing side plates for our shared entrees, they never came. It was very hot inside and we could not wait to leave because of this. The food was large portion sizes and i do feel that was value for money.
   

   Outback Steakhouse - PenrithResponded on 11 November 2024

   Hi Mel, Thank you for taking the time to leave us a review. I appreciate your kind words about the food portions and value, but I'm truly sorry to hear that the service and environment did not meet your expectations. It is disappointing that our service fell short, from the lack of eye contact and misidentification of your daughter to the unfulfilled requests for plates and iced water. This is not the attentive, responsive service we strive for, and I regret that it impacted your dining experience. We take your comments seriously and will reinforce training to ensure our team members provide engaging, attentive service and follow through on guest needs. Your experience is valuable to us, and we hope to have the opportunity to welcome you back for a more positive visit in the future.
   

   Is this helpful?

   Report
9. c

   courtney

   Sydney

   3 reviews

   1.0

   3 reviews

   Dined on 6 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We used to visit outback steak house quite a fair bit many years ago, what when it changed management from a lady named Jo and a man named Mike this place has gone down hill, so we stopped going. My daughter requested to go as we don’t go anymore & I understand why we stopped going & I won’t be returning anytime soon. It took over 10 minutes to be greeted & seated before anyone came to the front service desk. It was 35 degrees today, still no working aircon which in the few years we haven’t been I thought there would be aircon, there was 1 big fan pointed at the floor and we were seated right next to an open door for the outside patio, so the heat was beyond ridiculous, no one was really around so probably could of sat anywhere. I arrived at 5:15pm, we didn’t get any food until I had to ask a busboy to see where our meals were (literally only ordered an entree & 1 kids meal) with hardly anyone there, we didn’t eat until 6:30pm & had to leave with a take away box because the heat inside was unbearable (myself & few others insides were all using napkins as fans to cool off), no one came with drinks, service wasn’t anywhere like it used to be, food was average nothing to rave about especially for the price. Overall highly over rated & very disappointed, won’t be returning anytime soon.
   

   Outback Steakhouse - PenrithResponded on 11 November 2024

   Hi Courtney, Thank you for taking the time to share your detailed experience. I am truly sorry for the delays, lack of service, and discomfort due to the heat, which understandably impacted your visit. Your feedback has highlighted crucial areas for improvement. I’m pleased to inform you that our air conditioning issue has now been resolved to ensure a more comfortable environment. We are also committed to retraining our staff for more attentive and timely service. Your experience is not what we strive for, and I hope you’ll consider visiting us again to see these improvements. Thank you for your honesty and helping us improve. Kind regards, Caitlin
   

   Is this helpful?

   Report
10. J

    Jaad

    Sydney

    1 review

    2.0

    1 review

    Dined on 3 November 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    We ordered our meals salad was dry I had to wave someone down to get me some dressing as we were shoved up the back where no one would come see us , I asked for a take away box waited 15 mins f9r it and had to get up and go to feont desk to ask yet again . $350 for 4 adults and 1 child to eat was very rich I have been to nicer venues with great service for cheaper . I have been going to outback for over 10 years and sadly I think I'll gove it a miss from now on
    

    Outback Steakhouse - PenrithResponded on 11 November 2024

    Thank you for your honest feedback and for being a loyal guest over the years. I'm truly sorry to hear that your recent visit fell short of expectations. The dry salad, delays in service, and the lack of attention when seated away from main areas are not acceptable, and I apologize for this experience. The long wait for a takeaway box and needing to seek assistance at the front desk should not have happened. Your comments on value and service are noted, and we will be reviewing our practices to ensure better guest care. Your feedback is invaluable, and I would like to send you a voucher. If you could send me your address I will get it in the post ASAP. I hope you may reconsider in the future as we strive to improve. Kind regards, Caitlin
    

    Is this helpful?

    Report