Outback Steakhouse - Pacific Fair

Review summary

1. J

   Jon

   Gold Coast

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   My Big Bugger burger was fantastic. My son had the mixed grill - steak and pork ribs fantastic but the chicken was dry and tough.
   

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2. M

   Michelle

   Brisbane

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and great service. Highly recommend and will definitely be back. Thanks :)
   

   Outback Steakhouse - Pacific FairResponded 1 day ago

   Dear Michelle, Thank you so much for your wonderful email! We’re absolutely delighted to hear that you enjoyed your experience with us. It’s feedback like yours that motivates us to keep delivering great food and service every day. We truly appreciate your kind recommendation and look forward to welcoming you back for another memorable visit. If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know! Thanks again for your support, and we can’t wait to see you again soon. Best regards, Outback Steakhouse PacificFair Management
   

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3. C

   Cheryl

   Gold Coast

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Ribeye and eye fillet Steaks were beautifully cooked to our taste and the side salad and complimentary house bread were lovely. One guest ordered the cheese burger. He found it dry and tasteless and drinks orders were slow and one lot didn’t come out at all, but the restaurant was busy. Was it worth the money? The size of the steaks were huge and while the service was a little unco-ordinated, I think the prices were ok. (Just not for the cheeseburger)
   

   Outback Steakhouse - Pacific FairResponded 1 day ago

   Dear Cheryl, Thank you for taking the time to share your experience with us. We’re so glad to hear that you enjoyed the Ribeye and Eye Fillet steaks, and that the side salad and complimentary house bread were to your liking. We also appreciate your constructive feedback regarding the cheeseburger and drink orders. We’re sorry to hear that the burger did not meet expectations, and we apologize for the slow drink service, especially considering how busy we were. We will certainly address these concerns with our team to ensure we improve in these areas moving forward.It’s great to hear that, overall, you felt the value was appropriate for the quality and portion sizes, even though there was some room for improvement. Thank you again for your valuable feedback.
   

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4. M

   Matthew

   Sydney

   1 review

   5.0

   1 review

   Dined on 13 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unbelievable! Friendly staff, great food and Food was amazing. So much better than our local outback stake house in Sydney, the meals there would be at least half the size compared to this restaurant and I’m not kidding! The family couldn’t finish all the dinner as they were big serving sizes. We will definitely be back next time! Keep up the good work, if only restaurants in Sydney were as good as this one.
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Matthew, Thank you so much for taking the time to share your fantastic experience with us! We are thrilled to hear that you and your family enjoyed your visit to our restaurant. It means a lot to us to know that our friendly staff, great food, and generous portion sizes stood out to you.We're especially happy that our restaurant exceeded your expectations compared to your local Outback Steakhouse in Sydney. We always strive to provide a top-notch dining experience, and it’s wonderful to hear we’ve succeeded in doing so for you.We look forward to welcoming you back next time you’re in the area. If there’s anything we can do to make your future visits even better, please don’t hesitate to let us know. Best regards, Outback Steakhouse Pacific Fair Management
   

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5. C

   Christie-lee

   Gold Coast

   1 review

   2.0

   1 review

   Dined on 10 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Honestly it was very disappointing. We are usually locals coming for all our special occasions so when our friends from Sydney came up we didn’t hesitate to take them here. However it was disappointing. The usual waitresses were no longer there and the service was not very good. Forgot our water glasses instantly So I had to go and ask for them. . We asked for a ltr or sangria and they gave us two cups of it instead. asked if we wanted a refill of beer in the same cup rather then a fresh cold glass, the dinner came out at different times to each other so by the time we got to eat together two meals were cold. The bread at the table that is complimentary was one tiny loaf for 8 people and I asked for a few, the food was dry the ribs were skinny and dry, the steak was unevenly cooked, my son ordered a spicy chicken burger and it was covered in jalapeños making it inedible for a 10 yr old. No one mentioned its very spicy. and one of the waitresses was walking around with a vape hanging out of her pocket. It was busy and felt messy. We left there realising that we will Jo longer be going there. Our Outback Steakhouse days are over.
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Christina, Thank you for sharing your experience with us. We’re truly sorry to hear that your recent visit didn’t meet your expectations, especially since you’ve been such loyal guests in the past. We take your feedback seriously, particularly regarding the service and food quality. We’re sorry that your water glasses were forgotten, your meal timing was off, and that the food didn’t meet the usual standards you’ve come to expect. We strive to make sure all of our dishes are clearly described to our guests, and we’ll review how we can improve communication around the spiciness of certain menu items. Please email us to rectify this issue. Thank you again for your honest feedback. Best regards, Management
   

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6. C

   Chris

   Gold Coast

   10 reviews

   5.0

   10 reviews

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fairly regular at this venue. Consistently very good. Very pleased to see feedback from last post to have been actioned.
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Chris, Thank you for your continued patronage and for taking the time to share your positive feedback! We’re so glad to hear that your recent experience was up to your expectations and that you noticed improvements from your previous visit. We take customer feedback seriously, and it’s wonderful to know we’ve made the changes that matter. We look forward to welcoming you back for many more enjoyable visits! Thanks again for your support. Best regards, Outback Steakhouse Pacific Fair Management
   

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7. D

   Delaney

   Gold Coast

   2 reviews

   3.0

   2 reviews

   Dined on 9 January 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Have been here a lot and have always loved my experience, however our most recent experience last night wasn’t the best. My Caesar salad had a dead beetle in it and when i told the lady out the till where you pay and all she said was “wow that’s crazy” and did not offer to take it off of the bill, my steak was perfect and so was our service but after finding the beetle i couldn’t eat any more.
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Delaney, Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We completely understand how unsettling it must have been to find a beetle in your Caesar salad, and we sincerely apologize for that. We’re pleased to hear that your steak and service were enjoyable, but we fully understand how the issue with the salad overshadowed your meal. If you’re open to it, we would love the opportunity to make things right on your next visit. Please feel free to reach out directly to us so we can ensure a better experience for you. We appreciate your continued patronage and hope to have the chance to restore your confidence in us. Best regards, Outback Steakhouse Pacific Fair Management
   

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8. J

   Jennifer

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 9 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We all loved our meals. Teenagers loved the biscoff shakes. Hot honey fried chicken was delicious. We were visiting from interstate and if we return to the Gold Coast, we will definitely come for a meal again.
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Jennifer Thank you so much for your kind words! We’re thrilled to hear that you and your family enjoyed your meals, especially the Biscoff shakes and the hot honey fried chicken. It’s always great to know our guests leave satisfied. We’d love to welcome you back the next time you're in the Gold Coast! Thanks again for choosing us, and we look forward to your next visit. Best regards, Outback Steakhouse Pacific Fair Management
   

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9. R

   Randy

   Edmonton

   4 reviews

   5.0

   4 reviews

   Dined on 8 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   second experience in a week at outback recent review was critical of service but tonights experience was the exceptional meal service and value that we are used to having at outback pacific fair thank you for a great evening highly highly recommend great for all ages be aure to come hungry
   

   Outback Steakhouse - Pacific FairResponded on 13 January 2025

   Dear Randy Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your second visit to Outback at Pacific Fair was everything you’ve come to expect and more. It’s great to know that both the meal and service exceeded your expectations this time around. We truly appreciate your kind words and your recommendation. We strive to provide exceptional experiences for all our guests, and it’s great to hear we hit the mark during your visit. We look forward to welcoming you back soon! Don’t forget to come hungry — we’ve got plenty more delicious meals waiting for you! Best regards, Outback Steakhouse Pacific Fair Management
   

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10. g

    garry

    VIP

    Gold Coast

    19 reviews

    4.0

    19 reviews

    Dined on 4 January 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Loud thumping drums for music not good for eating and talking. Get rid of it.
    

    Outback Steakhouse - Pacific FairResponded on 5 January 2025

    Dear Garry, Thank you for sharing your feedback with us. We truly appreciate hearing from our guests, as it helps us create a more enjoyable experience for everyone. We understand your concern about the loud thumping drums being disruptive to conversation and dining. We’re always looking for ways to enhance the atmosphere in our space, and your input is invaluable in helping us strike the right balance. We will certainly take your suggestion into consideration and make adjustments to our music selection moving forward. Thank you again for your thoughtful comments, and we hope to welcome you back soon for a more enjoyable experience.
    

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