Origen

Review summary

1. L

   Linda

   San Francisco

   4 reviews

   vip
   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had to request waters to be refilled multiple times. Guests' meals were staggered with 2 Guests being done with meal BEFORE the last 3 entrees for the other Guests arrived. Entrees were all lukewarm. Food lacked flavor. Definitely overpriced and will not be returning.
   

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2. D

   Devin

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for an anniversary dinner and it will definitely be a regular spot. Sebastian was an outstanding waiter with all the perfect recommendations. Kitchen was spot on and had our appetizers out so fast, I thought they were another tables. The bone marrow and ceviche was on point. We had the chimmichurri steak, I was upset when it was gone. Even being full I wanted more. From previous reviews I can say this restaurant is getting their feet up under them and providing excellent service and outstanding food. We will be back.
   

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3. M

   Mike

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was very good. Drinks are very expensive.
   

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4. M

   Melissa

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! Service was fast. Drinks that were a MUST: Spicy Margarita was to.die.for. Overall our new favorite place in town!
   

   OrigenResponded 2 days ago

   Thank you for your fantastic review! We’re thrilled you loved the food and fast service. Hearing that the Spicy Margarita was "to die for" truly makes our day! We’re honored to be your new favorite spot in town and can’t wait to welcome you back for more amazing experiences.
   

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5. B

   Brad

   Tucson

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Really disappointed in the service level of the restaurant. For a place that wants to be a quality and high-end restaurant, the service was a nightmare. Tables ran an hour behind their reservations (booking ahead literally did nothing) Our waitress was ok but flustered and non-attentive/slow. We would have to remind her we asked for things multiple times— like that we needed more than 1 spoon for the 3 salsas on the table (due to allergies/cross-contamination). One time, one of the hostesses interrupted our server while we were in the middle of ordering lol. Service aside— the food was incredible. Honestly, if I could serve myself and only have the food... I would. It was tremendous and I’ll return only for the food. Hopefully they can get the service side down, because for a place that charges $30-$80/ entrees they operated like a McDonald’s.
   

   OrigenResponded 2 days ago

   Thank you for your feedback. While we’re thrilled you found the food incredible, we’re deeply sorry for the service issues you experienced. Delays, miscommunication, and inattentiveness are not reflective of the high standards we aim for, and we appreciate you bringing these concerns to our attention. We’re actively addressing these service challenges to ensure a smoother and more attentive experience for all guests. Your feedback is invaluable, and we truly hope you’ll give us another chance to deliver the quality experience you deserve—both in food and service.
   

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6. J

   John

   Puerto Vallarta

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s a new restaurant so there were a lot of people hanging out and not leaving so we ended up sitting down about 45 minutes to an hour after our reservation time but it’s to be expected for a new restaurant that’s this good. The food was excellent, and the wait staff and hostess we’re working their buns off and were very professional. The ambience reminded me of being at my vacation ownership location in Mexico, it was awesome.
   

   OrigenResponded 2 days ago

   Thank you for your understanding and kind words about your recent visit to Origen. We’re thrilled to hear you enjoyed the food and that our team’s hard work and professionalism stood out despite the delay in seating. We’re glad the ambiance brought back memories of your time in Mexico—it’s exactly the vibe we aim to create! We appreciate your patience during our busy opening phase and look forward to welcoming you back for an even smoother experience.
   

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7. A

   Alexander

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Such a huge let down, margaritas with patron instead of house tequila - $54 each. Your reservation will be checked in and after waiting 30 min past reservation time they will lose your reservation. Not enough water glasses for the restaurant so you will get water in whatever they have available, don’t be thirsty coming here it took about 30 min to be served water. Won’t be back. 2 margaritas that were not drank because of how bad they tasted, and 1 appetizer after a 25% discount for inconvenience $100+. Waste of money! We asked for the check and left to go eat dinner somewhere else.
   

   OrigenResponded 2 days ago

   Thank you for your feedback. I sincerely apologize for the disappointing experience during your visit. The delay in seating, water service, and issues with your margaritas are not reflective of the standards we strive to uphold at Origen. We understand your frustration with the reservation mix-up and drink pricing, and we’re actively working to address these concerns to prevent future issues. Your feedback is invaluable as we continue to improve. We truly regret that we let you down and hope you might consider giving us another chance in the future. Please feel free to reach out to me directly at [contact information] if you'd like to discuss further.
   

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8. P

   Pete

   Calgary

   23 reviews

   vip
   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great new place … very interesting, high-end Mexican food. Great decor and drinks too. A little bit pricey, but I guess in line with the experience they’re trying to create.
   

   OrigenResponded 2 days ago

   Thank you for your kind review! We’re thrilled you enjoyed our high-end Mexican cuisine, decor, and drinks. We appreciate your understanding of our pricing, as we aim to create a memorable, elevated dining experience. We look forward to welcoming you back soon for another great visit!
   

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9. K

   Kristin

   Portland

   12 reviews

   vip
   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. This will be a spot worth coming back to in the near future.
   

   OrigenResponded 2 days ago

   Thank you for your kind words! We’re delighted to hear you enjoyed the food and are thrilled to know you plan to return soon. We can’t wait to welcome you back for another great experience!
   

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10. R

    Rachel

    Phoenix

    5 reviews

    5.0

    5 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and ambiance was great, and Sebastian was a wonderful server. The octopus and the Peruvian ceviche was on point! We sat outside, it was beautiful, and we loved the music!
    

    OrigenResponded 2 days ago

    Thank you for your kind review! We’re delighted to hear you enjoyed the food, ambiance, and music during your visit. It’s wonderful to know the octopus and Peruvian ceviche were on point, and we’re thrilled that Sebastian provided such excellent service. We’re so glad you had a beautiful experience on our patio and look forward to welcoming you back soon for another memorable evening!
    

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